Alemba Service Manager vs. ServicePro

Alemba Service Manager

ServicePro

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Alemba Service Manager	Score 7.3 out of 10	N/A	The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.	N/A
ServicePro	Score 6.0 out of 10	N/A	ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.	N/A

Pricing

Alemba Service Manager

ServicePro

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Alemba Service Manager	ServicePro
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Alemba Service Manager	ServicePro
Top Pros	Pro Change management Pro Connect multiple Pro Ease of use	No answers on this topic
Top Cons	Minus Ease of management	No answers on this topic

Features

Alemba Service Manager

ServicePro

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Alemba Service Manager - Ratings	ServicePro 7.1 1 Ratings 14% below category average
Organize and prioritize service tickets	00 Ratings	8.01 Ratings
Expert directory	00 Ratings	7.01 Ratings
Service restoration	00 Ratings	7.01 Ratings
Self-service tools	00 Ratings	5.01 Ratings
Subscription-based notifications	00 Ratings	9.01 Ratings
ITSM collaboration and documentation	00 Ratings	8.01 Ratings
ITSM reports and dashboards	00 Ratings	6.01 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Alemba Service Manager - Ratings	ServicePro 8.5 1 Ratings 3% above category average
Configuration mangement	00 Ratings	8.01 Ratings
Policy and contract enforcement	00 Ratings	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Alemba Service Manager - Ratings	ServicePro 8.0 1 Ratings 5% below category average
Service-level management	00 Ratings	8.01 Ratings

Best Alternatives
	Alemba Service Manager	ServicePro
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.5 out of 10	ManageEngine ServiceDesk Plus Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Alemba Service Manager	ServicePro
Likelihood to Recommend	9.0 (2 ratings)	6.0 (1 ratings)
Likelihood to Renew	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Alemba Service Manager	ServicePro
Likelihood to Recommend	Alemba When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Help Desk Technology Corporation ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around. Incentivized Verified User Anonymous Read full review
Pros	Alemba Manage service processes Manage pools Automate services Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Help Desk Technology Corporation Mobile Application Job Scheduling Incentivized Verified User Anonymous Read full review
Cons	Alemba Embedded CI (configuration Item) scanner Reporting and dashboarding engine Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Help Desk Technology Corporation Rigid System Design / complex backend model for api access Cumbersome to build inspections Inability to associate Inspections to Appointments, only work orders No batch update capabilities Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Alemba It's performed just how I want it to, so no real complaints really Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Help Desk Technology Corporation No answers on this topic
Alternatives Considered	Alemba It wasn't my selection, it's been used for more than five years in the current organization. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review	Help Desk Technology Corporation We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them. Incentivized Verified User Anonymous Read full review
Return on Investment	Alemba Less management time spent on VMs and virtual environment Less money spent on compute Less money spent on servers Incentivized Brian Kedash Technical Publishing Coordinator Read full review	Help Desk Technology Corporation Positive ROI: Increased order fulfillment qty Positive ROI: Eliminated errors in our work order process Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record Incentivized Verified User Anonymous Read full review
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