Alert Logic delivers managed detection and response (MDR) with comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Alert Logic is a HelpSystems brand since the 2022 acquisition announced in March.
N/A
Trend Micro Cloud One - Workload Security
Score 8.6 out of 10
N/A
Trend Micro Cloud One Workload Security (formerly Deep Security) is cloud security software suite, from Trend Micro, for hybrid cloud environments and virtualization security.
This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.
Hypervisor based agentless security this product excels at. It provides thorough protection for your VM's. The web filtering product that comes with it also does a great job filtering out malicious websites from being accessed by users with a very user friendly prompt that they are going to a website which has been found to be malicious. This is particularly useful when it comes to VDI.
Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.
Trend Micro has very little room for improvement. I am using version 9.6 at this time and it is extremely reliable. Some of the upgrades were not completely intuitive, but in those cases Deep Security support came through with documentation that covered all the bases.
Trend Micro's support is pretty decent, we have had issues in the past and they have been fairly responsive to us and our complaints. Depending on how severe the issue was. Any ticket that had a high priority was handled very shortly especially when we contacted our account rep even if it was after hours, we were still able to get support within a short time period.
I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.
We selected trend micro to take the AV scans and filtering out of the hands of the Windows and Linux vm's we have deployed and move it to the hypervisor level. This has led us to be able to deploy only a single DSVA per host and can protect all VM"s that are on that hosts. This has allowed for more time being spent on other priority security tasks.
100% positive ROI. Without Deep Security we would have to leverage and endpoint protection management solution like Sophos or SEPM (Symantec). Although both are good products, from a cost perspective it would have hit us much harder. Trend Micro Deep Security scales very nicely.
Since Deep Security actually has zero (or at least unnoticeable) resource footprint on monitored VMs, it is a huge cost benefit for us. As previously mentioned, actual antivirus clients installed on each virtual machine (VM) would have significantly affected performance. This would have cost us much more additionally in paying for additional resources to allocate over VMs in the VMware environment. Deep Security is almost completely unintrusive from a resource perspective.
Also, from a layered security perspective, it helps us meet our goals; and since the price of Trend Micro Deep Security quite reasonable, it is that much easier to get approval for this specific internal layer of security.
