Alert Logic Managed Detection and Response vs. RackFoundry Total Security Management (discontinued)

This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.

Incentivized

RackFoundry Total Security Management (TSM) is suited for most companies that have the same challenge as my team had. If you are looking to purchase one security tool and spend most of your allocated budget then I would not recommend this for you. However, if you are looking for something close to a single pane of glass, (granted there is no such thing) this solution does come close as they have the main components built in such as their FW/IPS/IDS/SIEM. Before selecting RackFoundry we had two options which were: 1) Upgrade our current solution and spend an overbearing amount 2) Search for new vendors and maybe procure 1-3 devices and then manually integrate them. Because this was a unified console and integration between devices was simple, we were able to obtain 4-6 security functions and we even had some sense of security visibility via the SIEM. It's not as powerful as Splunk or LogRhythm, but it definitely does the job

• Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
• Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
• Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.

Incentivized

• Making promises about a service and product.
• Advertising a good price and offering great services.
• Supposedly offer 24/7 365 level 1 threat triaging.

• The interface is a little lacking from a search perspective but its not really meant for us to have to do the work

Incentivized

• It has been my first year with Rack Foundry and at this point I have to say everything has been smooth, from implementation to support.

I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.

Incentivized

Well I have experience with the big names: SecureWorks, IBM and Splunk. Individually their logging tools are much better than RackFoundry's Total Security Management. This is great for large corporations and urban cities, however not so great for municipalities, mid size businesses and companies who fluctuate between 1-7 members on their IT staff. Why? Because it takes too much of their resources and integration with other products gets a little rough as you will need to configure your preferences to theirs. When a company has stability it is great to have a name brand product, however renewals and upgrade costs can be taxing to an organization.

• Return on Investment is measured in how protected our reputation is and Alert Logic contributes to this is a large way.
• Alert Logic provides excellent information security assurance to the business and allows us to feel more proactive.

Incentivized

• Overall the product has had a negative impact. Not necessarily on our environment but in the amount of time it has taken to deploy.