Alert Logic delivers managed detection and response (MDR) with comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Alert Logic is a HelpSystems brand since the 2022 acquisition announced in March.
N/A
Juniper SRX
Score 8.2 out of 10
N/A
Juniper SRX is a firewall offering. It provides a variety of modular features, scaled for enterprise-level use, based on a 3-in-1 OS that enables routing, switching, and security in each product.
This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.
SRXs seem to be well suited at the enterprise level for plain routers, firewalls, and IDP/IDS. They work well on MPLS and Ethernet, including Internet. I have 3 SRXs also performing edge duty, with 2 in a high availability (HA) cluster. The Juniper line of SRXs provides a good range of scaling from small business to extremely large enterprise. Wire speed is a common comparison factor and Juniper shines in that area.
Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.
My only real criticism of the product is that it's hard to figure out how to upgrade the firmware from the CLI via TFTP via the docs, but it works great once you get it sorted.
This is the one area where I have a beef with Juniper. When I called into Cisco TAC, 90% of the time, the first person I spoke with was able to resolve my issue. With Juniper TAC, 90% of the time, the first person I speak with is not able to resolve my issue, seems to almost be reading from a script, and must escalate my ticket. All of which takes time.
I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.
Juniper SRX stands tall compared to all these products for Large Service Provider Networks, where traffic volume is larger. Also, cost comparison with SRX's few other products can also be another contributing factor while selecting this. As well as Juniper Routers, Switches, and multiple products from the same vendor to maintain one single vendor environment. As well as Juniper Support is also really good.
It is a workhorse for our field operations. It provides the last touch for an ISP to the customer. The customer has no view of the device, but with the repeatability of the device, they do not need to.
The ability to roll out a dynamic routing protocol attached to a security zone allows elasticity to the environment that supports growth.
VLAN support on the inside interfaces allow this to be the only device in some smaller deployments we install these in.
