Alert Rental vs. QuickBooks Commerce

Alert is very suited to the rental industry in general. We struggled a bit at the beginning with multiple locations for the rental business but eventually were able to make that work very well for us, especially helpful when tracking profit for each location. It is less suited to the wholesale business that is also owned here, but there have been ways to make it work for that as well. Overall, Alert is fairly user-friendly and reasonably easy to learn.

Using TradeGecko requires to the company to make compromises. Which compromises depends on the business, what they are using for other 3rd party applications and what they sell. You need to be very good with excel since you are able to upload and modify most files, which gives you major control over your data. They however need to modify the way in which new inventory items get loaded, as it is quite awkward if you use variants. 'Reports' as has been described prior has improved dramatically and most if not all can be downloaded in CSV/Excel format. This allows you to build your own reports with the data from the system. If your business is very complex in nature, TradeGecko probably isn't the system for you. If you are doing thousands of transactions a day, again this is not the system. However, if you are a small to smaller mid-sized business, the system, its cost and the 3rd party applications make it worth a first second and third look.

Incentivized

• Posting payments whether by cash, credit card, checks or electronic bank transfers.
• Provides accurate aging reports so it's always clear who is behind in payments.
• Easy to manage steps for billing via email or paper invoices.

• Interface with WooCommerce.
• Interface with Xero.
• Maintain Perpetual Inventory (less than 0.001% difference in value of inventory in TG and Xero).
• Works with ShipStation extremely well.
• Works with major EDI vendors (with reservations).

Incentivized

• There are some payments that can be deleted and others that cannot; would prefer some features carried across the board.
• An easier method to transfer payments from one account or ticket to another.
• More specific parameters available for some of the reports.

• - Couldn't integrate with existing QBO account. Had to set up a new QBO account and transfer all data, create lots of journal entries - was very time-consuming and labor-intensive. Caused some financial discrepancies to resolve.
• - Have to process returns on Amazon and Shopify orders manually
• - Tax-inclusive is not allowed - European sales are tax inclusive - can't import order with VAT included. Looks like the software is suitable for US only. Have to create such orders manually in Commerce and then manual journal entries in QBO
• - Supports accrual accounting method only. In cash - it's a mess
• - Support - not knowledgeable enough - I could only call for support (now they have chat) and they always had to get with the back-end and every call was not less than 1 hour. At the end I would get a link for the training materials
• - Inventory not synching timely sometimes - I have a screenshot proving that inventory on our Amazon account was 0 but Commerce still had quantities, I had to manually press synch
• - Shipping line from Shopify orders is not coded to Shipping income account but goes together with Sales of product income account
• - When partial of the PO is received, not able to create a bill for the partial. There're only 2 settings: either bill created at the time of PO creation (for the whole PO amount - which increases your AP right away) or at the time the whole PO received. It works only when PO is shipped as a whole.

Incentivized

TG works well for us.

Incentivized

TG is good and easy to use, but could be improved

Incentivized

Support team just sends links to blog posts that are often out of date.

Incentivized

I am only experienced in using Alert. Why would we try anything else!

Each of the applications has a specific place. We select and implement the best solutions for our clients based on their budget and requirements. This is often determined by integration requirements. We like to say that every application with do a different 95% of what you need it to. There will always be a different 5% to forgo between applications.

• Alert has helped us to keep track of our substantial inventory and has been beneficial in upselling customers.
• Alert has enabled us to keep track of payments and delinquencies to keep good customers and weed out the bad.
• Alert has enabled us to keep track of the hard workers in the organization to be able to reward good employees.

• No real ROI - we're stilling pulling reports from multiple platforms.
• Positive - segregation of wholesale and DTC orders in Shopify.

Incentivized