AlertOps vs. DERDACK Enterprise Alert

AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.

Incentivized

DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.

Incentivized

• Manage and Resolve IT incidents
• Schedules call and escalation to professionals with respect to incidents
• Save times by recognizing and resolving the issues

Incentivized

• Self Managed On-Call scheduling for teams.
• Ability to back track an alert and review the stages of escalation.

Incentivized

• Notifications alert can be a little late at times
• User Interface can be quite confusing to new users
• Some alerts are generated unnecessarily.

Incentivized

• More integrations with other ITSM vendors

Incentivized

Very intuitive use, almost no training necessary.

Incentivized

The best experience.

Incentivized

Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

Incentivized

Cost of ownership was more than double in more than five years.

Incentivized

• Positive as it saves a lot of time
• Positive as issues are resolved and managed on time
• Positive as it is not that expensive
• Positive as integration to any third party tool is well suited

Incentivized

• It supports us not to incur penalties of missed SLAs - clients and internal

Incentivized