AlertOps vs. DERDACK Enterprise Alert

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlertOps
Score 8.1 out of 10
N/A
AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.N/A
DERDACK Enterprise Alert
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.N/A
Pricing
AlertOpsDERDACK Enterprise Alert
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlertOpsDERDACK Enterprise Alert
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
AlertOpsDERDACK Enterprise Alert
Top Pros

No answers on this topic

Best Alternatives
AlertOpsDERDACK Enterprise Alert
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlertOpsDERDACK Enterprise Alert
Likelihood to Recommend
8.0
(2 ratings)
10.0
(3 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(3 ratings)
User Testimonials
AlertOpsDERDACK Enterprise Alert
Likelihood to Recommend
AlertOps
AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.
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Derdack
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
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Pros
AlertOps
  • Manage and Resolve IT incidents
  • Schedules call and escalation to professionals with respect to incidents
  • Save times by recognizing and resolving the issues
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Derdack
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
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Cons
AlertOps
  • Notifications alert can be a little late at times
  • User Interface can be quite confusing to new users
  • Some alerts are generated unnecessarily.
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Derdack
  • More integrations with other ITSM vendors
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Usability
AlertOps
No answers on this topic
Derdack
Very intuitive use, almost no training necessary.
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Support Rating
AlertOps
No answers on this topic
Derdack
The best experience.
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Alternatives Considered
AlertOps
Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
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Derdack
Cost of ownership was more than double in more than five years.
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Return on Investment
AlertOps
  • Positive as it saves a lot of time
  • Positive as issues are resolved and managed on time
  • Positive as it is not that expensive
  • Positive as integration to any third party tool is well suited
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Derdack
  • It supports us not to incur penalties of missed SLAs - clients and internal
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ScreenShots

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App