What users are saying about
2 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Alexandria POS

For any school district I would highly recommend it.
Scott Trautwein | TrustRadius Reviewer

InfoGenesis POS

The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
Anonymous | TrustRadius Reviewer

Pros

Alexandria POS

  • Cloud hosting. Only has gone down once and was back up in a matter of hours. Updates are applied automatically.
  • Easy to use from the librarian side. Little help or training is needed.
  • Support is very helpful and approachable when issues arrive.
Scott Trautwein | TrustRadius Reviewer

InfoGenesis POS

  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
Anonymous | TrustRadius Reviewer

Cons

Alexandria POS

  • Cost is pretty high.
  • Some settings are difficult to locate, had to call tech support to find them.
Scott Trautwein | TrustRadius Reviewer

InfoGenesis POS

  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
Anonymous | TrustRadius Reviewer

Support Rating

Alexandria POS

No score
No answers yet
No answers on this topic

InfoGenesis POS

InfoGenesis POS 6.0
Based on 1 answer
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alexandria POS

No answers on this topic

InfoGenesis POS

InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
Anonymous | TrustRadius Reviewer

Return on Investment

Alexandria POS

  • Cloud hosting has enabled an offsite backup of our library inventory.
Scott Trautwein | TrustRadius Reviewer

InfoGenesis POS

  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
Anonymous | TrustRadius Reviewer

Pricing Details

Alexandria POS

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alexandria POS Editions & Modules

Edition
Alexandria POSFree
    Additional Pricing Details

    InfoGenesis POS

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    InfoGenesis POS Editions & Modules

    Additional Pricing Details

    Add comparison