Alexandria POS vs. SkyTab POS

For any school district I would highly recommend it.

Incentivized

Harbortouch is a powerful and robust POS system. After using other methods and training on a couple of different designs, Harbortouch is far ahead of the rest regarding functionality, ease of use, and error-free transactions. It has an excellent reporting tool that is easy to use and "item" editing features that make using the system quick and easy. As checkout is in process, and the customer keeps changing their mind, or the cashier makes errors, the system makes it very quick and easy to edit to keep the transaction in process.

Incentivized

• Cloud hosting. Only has gone down once and was back up in a matter of hours. Updates are applied automatically.
• Easy to use from the librarian side. Little help or training is needed.
• Support is very helpful and approachable when issues arrive.

Incentivized

• Solid robust system
• Easy use from entering to editing
• Great reporting

Incentivized

• Cost is pretty high.
• Some settings are difficult to locate, had to call tech support to find them.

Incentivized

• Harbortouch as well as many other "large" companies these days could use improvement in the customer service/technical department.
• An easy reset button would be nice for the occasion the card reader locks up

Incentivized

We currently use Harbortouch and TouchBistro at our restaurant. We were going to switch to just using TouchBistro because Harbortouch's customer support and technical team were having trouble believing we were having ongoing issues with our system. Unfortunately, it took us telling Harbortouch that we were leaving them for them to get to the root of the system's problems. Finally, they worked three days straight to fix all of the issues. We decided to keep both systems for now as Harbortouch has a much more robust system. Still, each uses different credit card processing companies, so hopefully, we can avoid downtime during our three-month, hectic tourist season. Now that Harbortouch fixed all of the issues, their system is much more robust and powerful.

Incentivized

• Cloud hosting has enabled an offsite backup of our library inventory.

Incentivized

• Harbortouch makes each transaction very quick and easy so we can keep up during busy times to keep the orders flowing.
• Harbortouch has a good online system so customers can order online during our busy times when we are too busy to keep up with the phones.
• Harbortouch allows us to handle more orders during busy times than other systems we experimented with.

Incentivized