58 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

The system is ideal if you want to reuse content easily. The "document type" logic, which is not page oriented, but content oriented is a clever and efficient way to build up "content bricks". This guarantees an ideal way to use the same content in different templates or even channels. It can also help to feed some mobile-apps as it is planned in our future online strategy
Laurent Vonach | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
Bloomreach Experience Manager (formerly Hippo)
Content capture & imaging
Alfresco Content Services
5.5
Bloomreach Experience Manager (formerly Hippo)
File sync, storage & archiving
Alfresco Content Services
9.3
Bloomreach Experience Manager (formerly Hippo)
Document management
Alfresco Content Services
9.9
Bloomreach Experience Manager (formerly Hippo)
Records management
Alfresco Content Services
8.6
Bloomreach Experience Manager (formerly Hippo)
Content search & retrieval
Alfresco Content Services
9.8
Bloomreach Experience Manager (formerly Hippo)
Enterprise content collaboration
Alfresco Content Services
8.6
Bloomreach Experience Manager (formerly Hippo)
Content publishing & creation
Alfresco Content Services
7.0
Bloomreach Experience Manager (formerly Hippo)
Security, risk management & information governance
Alfresco Content Services
9.1
Bloomreach Experience Manager (formerly Hippo)
Contract lifecycle management
Alfresco Content Services
7.6
Bloomreach Experience Manager (formerly Hippo)
Automated workflows
Alfresco Content Services
9.2
Bloomreach Experience Manager (formerly Hippo)
Artificial intelligence
Alfresco Content Services
8.0
Bloomreach Experience Manager (formerly Hippo)
Mobile support
Alfresco Content Services
3.9
Bloomreach Experience Manager (formerly Hippo)
Integration
Alfresco Content Services
9.3
Bloomreach Experience Manager (formerly Hippo)

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

  • High scalability and reuse of standard information architecture, templates and features in all countries: Every country will have his own channel, usually multi-language oriented. Product information will be very happy and reuse of content mandatory. The system therefore has to be very robust and scalable.
  • Good usability for back-end users: As more than hundred users will use the system on a daily basis, training had to be as minimal as possible. The backend has to be self-explanatory by itself. Hippo goes this way. If you can use a tree structure and a basic RTEditor, you are ready to use Hippo.
  • State of the art targeting tool: In order to address segmentation of users and to go beyond a simple layout relaunch, our Marketing Department needed a tool which can make use of Personas and build up complex dynamic criterias. Real time analysis of the users behaviors will provide insights and allow the company to build up effective CRM strategies.
Laurent Vonach | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

  • Hippo lacks some functionality in the backend to help writers, admins to collaborate. Some internal ticketing system for example would be ideal.
Laurent Vonach | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

Bloomreach Experience Manager (formerly Hippo) 10.0
Based on 1 answer
So far, Hippo is our ideal tool given its use of open standards which helps us to have a clear overview of what's coming next in the future Hippo releases. We are very confident in the future-readiness of the product
Laurent Vonach | TrustRadius Reviewer

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

No score
No answers yet
No answers on this topic

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

No score
No answers yet
No answers on this topic

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

No score
No answers yet
No answers on this topic

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

Magnolia, Typo3, Drupal, Hybris, Intershop, RBS Change, Sitefinity, Liferay, Crownpeak, Ektron, EzPublish, Coremedia, Pironet, ModX,...We built up a requirement sheet and banished from the selection all CMS wich would not fullfill more than 2 "mandatory" features. Although Hippo did not perfom well in the collaborative features, its core features were going exactly toward our needs. Major focus was mutli-level architecture, scalability, native multi-languages capabilities and excellent roadmap for future releases. We needed a very active development schedule, especially in the field of targeting and real time analysis of users behaviors
Laurent Vonach | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

Bloomreach Experience Manager (formerly Hippo)

  • As we can use one single instance of Hippo CMS to feed 50 different countries websites and more to come (extranets, special user restricted areas, B2B sites, etc), we can easily deploy it and maintenance costs are marginal now compared to the previous situation (different CMS in every country with local hosting, maintenance, etc).
  • As Hippo is future ready, countries are already setting up more complex and efficient digital campaigns. This was impossible before as our systems could not address these needs.
Laurent Vonach | TrustRadius Reviewer

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bloomreach Experience Manager (formerly Hippo)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
Bloomreach Experience Manager (formerly Hippo)
10.0

Likelihood to Renew

Alfresco Content Services
9.0
Bloomreach Experience Manager (formerly Hippo)
10.0

Usability

Alfresco Content Services
5.0
Bloomreach Experience Manager (formerly Hippo)

Reliability and Availability

Alfresco Content Services
Bloomreach Experience Manager (formerly Hippo)
10.0

Support Rating

Alfresco Content Services
8.0
Bloomreach Experience Manager (formerly Hippo)

Implementation Rating

Alfresco Content Services
9.0
Bloomreach Experience Manager (formerly Hippo)

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