What users are saying about
323 Ratings
58 Ratings
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Score 8.6 out of 100
323 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

Drupal

It is great if you're a medium to large-scale operation that is heavily reliant on always having fresh content deployed to your web properties. It is particularly great if you need to localize your website in different countries (landing pages, languages, etc). It can save you a lot of time that would otherwise be spent maintaining separate websites, and deploying often redundant content to the different websites. Every human touchpoint has the potential for error.It is not great if you just need a static website, and you aren't deploying more than just a simple blog. It's not great if you don't have senior-level developers to maintain the site. If you're the type of company that needs your website to be "done" then you've come to the wrong place. A Drupal 8 website is itself a living organism that requires an ongoing commitment.
Kyle Reichelt | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
Drupal
Content capture & imaging
Alfresco Content Services
5.5
Drupal
File sync, storage & archiving
Alfresco Content Services
9.3
Drupal
Document management
Alfresco Content Services
9.9
Drupal
Records management
Alfresco Content Services
8.6
Drupal
Content search & retrieval
Alfresco Content Services
9.8
Drupal
Enterprise content collaboration
Alfresco Content Services
8.6
Drupal
Content publishing & creation
Alfresco Content Services
7.0
Drupal
Security, risk management & information governance
Alfresco Content Services
9.1
Drupal
Contract lifecycle management
Alfresco Content Services
7.6
Drupal
Automated workflows
Alfresco Content Services
9.2
Drupal
Artificial intelligence
Alfresco Content Services
8.0
Drupal
Mobile support
Alfresco Content Services
3.9
Drupal
Integration
Alfresco Content Services
9.3
Drupal

Security

Alfresco Content Services
Drupal
9.4
Role-based user permissions
Alfresco Content Services
Drupal
9.4

Platform & Infrastructure

Alfresco Content Services
Drupal
9.0
API
Alfresco Content Services
Drupal
9.1
Internationalization / multi-language
Alfresco Content Services
Drupal
8.9

Web Content Creation

Alfresco Content Services
Drupal
8.6
WYSIWYG editor
Alfresco Content Services
Drupal
8.1
Code quality / cleanliness
Alfresco Content Services
Drupal
8.4
Admin section
Alfresco Content Services
Drupal
7.8
Page templates
Alfresco Content Services
Drupal
8.0
Library of website themes
Alfresco Content Services
Drupal
8.8
Mobile optimization / responsive design
Alfresco Content Services
Drupal
9.5
Publishing workflow
Alfresco Content Services
Drupal
8.5
Form generator
Alfresco Content Services
Drupal
9.4

Web Content Management

Alfresco Content Services
Drupal
8.9
Content taxonomy
Alfresco Content Services
Drupal
8.4
SEO support
Alfresco Content Services
Drupal
8.6
Bulk management
Alfresco Content Services
Drupal
9.0
Availability / breadth of extensions
Alfresco Content Services
Drupal
9.4
Community / comment management
Alfresco Content Services
Drupal
9.0

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

Drupal

  • Drupal is great at managing any amount of content, and any type of content. Its flexibility and customizability are two of its greatest strengths.
  • Drupal isn't just a CMS, Drupal lets you build the CMS that website editors will be using. Its backend customization and admin features are awesome and are being expanded by the community all the time.
  • There are thousands of contributed modules and themes freely available. Not only is Drupal open source, but all the best modules and themes people have built are available for free as well!
  • Drupal's community is big, prolific, and welcoming. Not only can you use other's community contributions, but the community is always happy to help others building their own Drupal sites or custom modules and themes for the rest of the community. If you ever get stuck, the forums or Drupal Slack are incredible resources for assistance.
Ben McClure | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

Drupal

  • There are certain limitations in the amount of information that can be passed from Drupal to Salesforce, specifically in areas of how long viewers are on a particular page.
  • Drupal uses up a ton of memory space, due to how large our sites are, it has been costly to add in the required hardware.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

Drupal

Drupal 8.2
Based on 18 answers
The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
Eric Batson | TrustRadius Reviewer

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

Drupal

Drupal 10.0
Based on 9 answers
It's a great CMS platform and there are a ton of plugins to add some serious functionality, but the security updates are too complex to implement and considering the complexity of the platform, security updates are a must. I don't want my site breached because they make it too difficult to keep it up to date.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Alfresco Content Services

No score
No answers yet
No answers on this topic

Drupal

Drupal 9.7
Based on 6 answers
Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required.For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
Peter Wolanin | TrustRadius Reviewer

Performance

Alfresco Content Services

No score
No answers yet
No answers on this topic

Drupal

Drupal 8.9
Based on 4 answers
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Michael Sypes | TrustRadius Reviewer

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

Drupal

Drupal 5.0
Based on 8 answers
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
Michael Sypes | TrustRadius Reviewer

In-Person Training

Alfresco Content Services

No score
No answers yet
No answers on this topic

Drupal

Drupal 8.0
Based on 1 answer
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
Eric Batson | TrustRadius Reviewer

Online Training

Alfresco Content Services

No score
No answers yet
No answers on this topic

Drupal

Drupal 6.0
Based on 2 answers
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
Eric Batson | TrustRadius Reviewer

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

Drupal

Drupal 5.1
Based on 8 answers
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
Michael Sypes | TrustRadius Reviewer

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

Drupal

All of these products are in the same category, but Drupal has a different level of security, making it a much better choice for either blog platform, Websites or Intranets. The product itself is a much more professional offering, stacking up against the competition on templates, extensions and browser support
Jean Franco | TrustRadius Reviewer

Scalability

Alfresco Content Services

No score
No answers yet
No answers on this topic

Drupal

Drupal 8.0
Based on 2 answers
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

Drupal

  • Drupal takes more investment up front to properly set up the development environment, but once done a Drupal instance can be confidently deployed with continuous development in mind. Cost of long term updates decreases over time.
  • Many efficiencies are gained with the right integration. We have developed integrations with CRM and ERP systems that automatically replicate data and reduce the need for duplicate data entry scenarios.
  • Modern responsive design and SEO aware taxonomies make Drupal the ideal platform for building out an inbound marketing strategy with content at the core. Attracting business and building a website that converts visitors into customers is where Drupal shines.
Shane Sevo | TrustRadius Reviewer

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Drupal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
Drupal
8.4

Likelihood to Renew

Alfresco Content Services
9.0
Drupal
8.2

Usability

Alfresco Content Services
5.0
Drupal
10.0

Reliability and Availability

Alfresco Content Services
Drupal
9.7

Performance

Alfresco Content Services
Drupal
8.9

Support Rating

Alfresco Content Services
8.0
Drupal
5.0

In-Person Training

Alfresco Content Services
Drupal
8.0

Online Training

Alfresco Content Services
Drupal
6.0

Implementation Rating

Alfresco Content Services
9.0
Drupal
5.1

Scalability

Alfresco Content Services
Drupal
8.0

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