What users are saying about
358 Ratings
64 Ratings
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Score 9.1 out of 100
358 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Feature Set Ratings

    Enterprise Content Management

    8.0

    Alfresco Content Services

    80%

    Drupal

    Feature Set Not Supported
    N/A
    Alfresco Content Services ranks higher in 13/13 features

    Content capture & imaging

    3.2
    32%
    4 Ratings
    N/A
    0 Ratings

    File sync, storage & archiving

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Document management

    10.0
    100%
    6 Ratings
    N/A
    0 Ratings

    Records management

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Content search & retrieval

    10.0
    100%
    6 Ratings
    N/A
    0 Ratings

    Enterprise content collaboration

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Content publishing & creation

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Security, risk management & information governance

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Contract lifecycle management

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Automated workflows

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Artificial intelligence

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Mobile support

    3.1
    31%
    3 Ratings
    N/A
    0 Ratings

    Integration

    9.9
    99%
    3 Ratings
    N/A
    0 Ratings

    Security

    Alfresco Content Services

    Feature Set Not Supported
    N/A
    9.6

    Drupal

    96%
    Drupal ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.6
    96%
    64 Ratings

    Platform & Infrastructure

    Alfresco Content Services

    Feature Set Not Supported
    N/A
    9.0

    Drupal

    90%
    Drupal ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    9.0
    90%
    57 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    9.0
    90%
    52 Ratings

    Web Content Creation

    Alfresco Content Services

    Feature Set Not Supported
    N/A
    8.3

    Drupal

    83%
    Drupal ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    8.5
    85%
    60 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    8.6
    86%
    65 Ratings

    Admin section

    N/A
    0 Ratings
    7.6
    76%
    67 Ratings

    Page templates

    N/A
    0 Ratings
    7.8
    78%
    66 Ratings

    Library of website themes

    N/A
    0 Ratings
    8.8
    88%
    57 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.8
    88%
    62 Ratings

    Publishing workflow

    N/A
    0 Ratings
    7.4
    74%
    66 Ratings

    Form generator

    N/A
    0 Ratings
    8.8
    88%
    62 Ratings

    Web Content Management

    Alfresco Content Services

    Feature Set Not Supported
    N/A
    8.4

    Drupal

    84%
    Drupal ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    8.7
    87%
    62 Ratings

    SEO support

    N/A
    0 Ratings
    6.8
    68%
    61 Ratings

    Bulk management

    N/A
    0 Ratings
    8.4
    84%
    58 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    9.0
    90%
    60 Ratings

    Community / comment management

    N/A
    0 Ratings
    8.8
    88%
    60 Ratings

    Attribute Ratings

    • Alfresco Content Services is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
    • Drupal is rated higher in 1 area: Usability
    • Alfresco Content Services and Drupal are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Alfresco Content Services

    80%
    16 Ratings
    8.0

    Drupal

    80%
    76 Ratings

    Likelihood to Renew

    9.0

    Alfresco Content Services

    90%
    9 Ratings
    8.2

    Drupal

    82%
    18 Ratings

    Usability

    5.0

    Alfresco Content Services

    50%
    1 Rating
    10.0

    Drupal

    100%
    9 Ratings

    Availability

    Alfresco Content Services

    N/A
    0 Ratings
    9.7

    Drupal

    97%
    6 Ratings

    Performance

    Alfresco Content Services

    N/A
    0 Ratings
    8.9

    Drupal

    89%
    4 Ratings

    Support Rating

    7.1

    Alfresco Content Services

    71%
    3 Ratings
    5.0

    Drupal

    50%
    8 Ratings

    In-Person Training

    Alfresco Content Services

    N/A
    0 Ratings
    8.0

    Drupal

    80%
    1 Rating

    Online Training

    Alfresco Content Services

    N/A
    0 Ratings
    6.0

    Drupal

    60%
    2 Ratings

    Implementation Rating

    9.0

    Alfresco Content Services

    90%
    2 Ratings
    5.1

    Drupal

    51%
    8 Ratings

    Product Scalability

    Alfresco Content Services

    N/A
    0 Ratings
    8.0

    Drupal

    80%
    2 Ratings

    Likelihood to Recommend

    Alfresco Content Services

    If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
    Anonymous | TrustRadius Reviewer

    Drupal

    Drupal is suitable for design or development professionals looking for a more robust platform than Joomla or WordPress. It has many better features. With a little thought and creativity, Drupal allows you to do many amazing things. The possibility of integration with PHP modules is really the limit for customization. However, Drupal is not suitable for amateurs; someone who wants to make just one website for themselves; or a professional on a tight deadline. The learning curve can be a very big obstacle and is sometimes not worth it.

    I have been working for some time and sometimes give up on some projects and choose another tool. It is definitely not a technology for those in a hurry, it is necessary to have time and dedication. The newer versions of Drupal are more friendly and intuitive and allow the construction of many cool things.
    Fernanda Ministerio | TrustRadius Reviewer

    Pros

    Alfresco Content Services

    • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
    • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
    • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
    Julie Henn | TrustRadius Reviewer

    Drupal

    • Content Types... these are amazing. Whereas a more simplistic CMS like Wordpress will basically allow you to make posts and build pages, Drupal 8 gives you the ability to define different types of content that behave differently, and are served up differently in different areas of the website.
    • Extensibility... it scales, ohhhh does it scale. They've really figured out server-side caching, and it makes all the difference. Once a page has been cached, it's available instantly to all users worldwide; and when coupled with AWS, global redundancy and localization mean that no matter where you're accessing the site, it always loads fast and crisp.
    • Workflows... you have the ability to define very specific roles and/or user-based editorial workflows, allowing for as many touchpoints and reviews between content creation and publication as you'll require.
    Kyle Reichelt | TrustRadius Reviewer

    Cons

    Alfresco Content Services

    • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
    • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
    • Integration with multiple silos for content.
    Anonymous | TrustRadius Reviewer

    Drupal

    • Drupal's admin side is very powerful and flexible, but it's a little bit harder to wrap one's mind around. If a customer is familiar with using a basic WordPress site, showing them the full Drupal back-end might be overwhelming and confusing at first. Luckily you can easily limit and customize the admin pages that each role sees.
    • Drupal is huge and complex. Doing simple things is generally simple, but more advanced capabilities of Drupal have a higher learning curve (as can be expected). You can build a Drupal site quickly, but don't expect to build your dream site with loads of custom features in a week.
    • Ready-made themes are more sparse than something like WordPress. If you're most interested in simply plugging an existing theme in and using it, you won't find as many professional-looking themes out of the box. There are some, but with Drupal, the best results are usually achieved by finding a good base theme and creating your own child theme based off of it.
    Ben McClure | TrustRadius Reviewer

    Pricing Details

    Alfresco Content Services

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Drupal

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Alfresco Content Services

    Alfresco Content Services 9.0
    Based on 9 answers
    As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
    Anonymous | TrustRadius Reviewer

    Drupal

    Drupal 8.2
    Based on 18 answers
    The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
    Eric Batson | TrustRadius Reviewer

    Usability

    Alfresco Content Services

    Alfresco Content Services 5.0
    Based on 1 answer
    Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
    Anonymous | TrustRadius Reviewer

    Drupal

    Drupal 10.0
    Based on 9 answers
    It's a great CMS platform and there are a ton of plugins to add some serious functionality, but the security updates are too complex to implement and considering the complexity of the platform, security updates are a must. I don't want my site breached because they make it too difficult to keep it up to date.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Alfresco Content Services

    No score
    No answers yet
    No answers on this topic

    Drupal

    Drupal 9.7
    Based on 6 answers
    Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required.For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
    Peter Wolanin | TrustRadius Reviewer

    Performance

    Alfresco Content Services

    No score
    No answers yet
    No answers on this topic

    Drupal

    Drupal 8.9
    Based on 4 answers
    Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
    Michael Sypes | TrustRadius Reviewer

    Support Rating

    Alfresco Content Services

    Alfresco Content Services 7.1
    Based on 3 answers
    I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
    Anonymous | TrustRadius Reviewer

    Drupal

    Drupal 5.0
    Based on 8 answers
    As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
    Michael Sypes | TrustRadius Reviewer

    In-Person Training

    Alfresco Content Services

    No score
    No answers yet
    No answers on this topic

    Drupal

    Drupal 8.0
    Based on 1 answer
    I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
    Eric Batson | TrustRadius Reviewer

    Online Training

    Alfresco Content Services

    No score
    No answers yet
    No answers on this topic

    Drupal

    Drupal 6.0
    Based on 2 answers
    The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
    Eric Batson | TrustRadius Reviewer

    Implementation Rating

    Alfresco Content Services

    Alfresco Content Services 9.0
    Based on 2 answers
    Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
    Anonymous | TrustRadius Reviewer

    Drupal

    Drupal 5.1
    Based on 8 answers
    Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
    Michael Sypes | TrustRadius Reviewer

    Alternatives Considered

    Alfresco Content Services

    All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
    Anonymous | TrustRadius Reviewer

    Drupal

    Drupal is community-backed making it more accessible and growing at a faster rate than Sitefinity which is a proprietary product built on .NET. Drupal is PHP-based using some but not all Symphony codebase. Updates for Drupal are frequent and so are feature adds.
    Chris Kerry | TrustRadius Reviewer

    Scalability

    Alfresco Content Services

    No score
    No answers yet
    No answers on this topic

    Drupal

    Drupal 8.0
    Based on 2 answers
    Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
    Michael Sypes | TrustRadius Reviewer

    Return on Investment

    Alfresco Content Services

    • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
    • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
    • Ability to secure documents and provide access to only those who should be allowed to see that content
    Jeff Neeve | TrustRadius Reviewer

    Drupal

    • Our overall site traffic has grown exponentially since we have moved to it.
    • We have been able to bring a standardized format to all of our resources and communications.
    • Promoting new products is much easier due to the easy to use interface of Drupal, we can get a new product launch page up in record time compared to our old platform.
    Anonymous | TrustRadius Reviewer

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