What users are saying about
22 Ratings
58 Ratings
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Score 8.6 out of 100
22 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
Epic
Content capture & imaging
Alfresco Content Services
5.5
Epic
File sync, storage & archiving
Alfresco Content Services
9.3
Epic
Document management
Alfresco Content Services
9.9
Epic
Records management
Alfresco Content Services
8.6
Epic
Content search & retrieval
Alfresco Content Services
9.8
Epic
Enterprise content collaboration
Alfresco Content Services
8.6
Epic
Content publishing & creation
Alfresco Content Services
7.0
Epic
Security, risk management & information governance
Alfresco Content Services
9.1
Epic
Contract lifecycle management
Alfresco Content Services
7.6
Epic
Automated workflows
Alfresco Content Services
9.2
Epic
Artificial intelligence
Alfresco Content Services
8.0
Epic
Mobile support
Alfresco Content Services
4.0
Epic
Integration
Alfresco Content Services
9.3
Epic

Billing and Claims Management

Alfresco Content Services
Epic
9.0
Real-time eligibility verification
Alfresco Content Services
Epic
8.8
Claims management
Alfresco Content Services
Epic
9.3
Coding
Alfresco Content Services
Epic
9.1
Patient billing
Alfresco Content Services
Epic
9.2
Financial Reporting
Alfresco Content Services
Epic
8.7

Patient Scheduling

Alfresco Content Services
Epic
8.8
Rule-based scheduling
Alfresco Content Services
Epic
9.1
Automated appointment reminders
Alfresco Content Services
Epic
8.7
Automated patient check-in
Alfresco Content Services
Epic
8.8
Multi-location support
Alfresco Content Services
Epic
8.8
Calendar interface
Alfresco Content Services
Epic
8.5

Electronic Medical Records

Alfresco Content Services
Epic
8.7
Charting / document management
Alfresco Content Services
Epic
9.2
Templates
Alfresco Content Services
Epic
9.2
Patient portal
Alfresco Content Services
Epic
9.1
Mobile/tablet support
Alfresco Content Services
Epic
8.4
Fax integration
Alfresco Content Services
Epic
8.2
Integration with other EMR and PM systems
Alfresco Content Services
Epic
8.2
Workflow automation
Alfresco Content Services
Epic
8.8
Speech recognition
Alfresco Content Services
Epic
8.6
Customization
Alfresco Content Services
Epic
8.6
E-prescribing
Alfresco Content Services
Epic
9.1

Medical Security and Privacy

Alfresco Content Services
Epic
9.2
HIPAA compliance
Alfresco Content Services
Epic
9.3
Role-based permission levels
Alfresco Content Services
Epic
9.2
Data backups and redundancy
Alfresco Content Services
Epic
9.2
Local mode / networking failsafe
Alfresco Content Services
Epic
9.2

Workflow and Scale

Alfresco Content Services
Epic
8.8
Task tracking
Alfresco Content Services
Epic
8.5
Specialty-specific workflows
Alfresco Content Services
Epic
9.0
Multi-office / multi-physician capabilities
Alfresco Content Services
Epic
8.8

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

Epic

No score
No answers yet
No answers on this topic

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

Epic

Epic 8.9
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

Epic

No score
No answers yet
No answers on this topic

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
Epic
9.3

Likelihood to Renew

Alfresco Content Services
9.0
Epic

Usability

Alfresco Content Services
5.0
Epic
9.2

Support Rating

Alfresco Content Services
8.0
Epic
8.9

Implementation Rating

Alfresco Content Services
9.0
Epic

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