Epic vs. Alfresco

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epic
Score 8.3 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Alfresco
Score 7.7 out of 10
N/A
The Alfresco platform, from Hyland, delivers comprehensive cloud-native content services. It is used to intelligently activate processes and content to accelerate the flow of business.N/A
Pricing
EpicAlfresco
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EpicAlfresco
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
EpicAlfresco
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Epic
9.3
5 Ratings
19% above category average
Alfresco
-
Ratings
Real-time eligibility verification8.94 Ratings00 Ratings
Claims management9.34 Ratings00 Ratings
Coding9.45 Ratings00 Ratings
Patient billing9.45 Ratings00 Ratings
Financial Reporting9.24 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Epic
8.8
5 Ratings
10% above category average
Alfresco
-
Ratings
Rule-based scheduling9.45 Ratings00 Ratings
Automated appointment reminders8.64 Ratings00 Ratings
Automated patient check-in8.93 Ratings00 Ratings
Multi-location support8.64 Ratings00 Ratings
Calendar interface8.35 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Epic
9.1
5 Ratings
23% above category average
Alfresco
-
Ratings
Charting / document management9.25 Ratings00 Ratings
Templates9.55 Ratings00 Ratings
Patient portal9.45 Ratings00 Ratings
Mobile/tablet support8.75 Ratings00 Ratings
Fax integration8.63 Ratings00 Ratings
Integration with other EMR and PM systems8.25 Ratings00 Ratings
Workflow automation9.93 Ratings00 Ratings
Speech recognition9.43 Ratings00 Ratings
Customization8.75 Ratings00 Ratings
E-prescribing9.75 Ratings00 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Epic
9.3
5 Ratings
10% above category average
Alfresco
-
Ratings
HIPAA compliance9.25 Ratings00 Ratings
Role-based permission levels9.25 Ratings00 Ratings
Data backups and redundancy9.25 Ratings00 Ratings
Local mode / networking failsafe9.45 Ratings00 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Epic
8.9
5 Ratings
13% above category average
Alfresco
-
Ratings
Task tracking8.75 Ratings00 Ratings
Specialty-specific workflows8.95 Ratings00 Ratings
Multi-office / multi-physician capabilities8.95 Ratings00 Ratings
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Epic
-
Ratings
Alfresco
8.0
6 Ratings
3% below category average
Content capture & imaging00 Ratings3.14 Ratings
File sync, storage & archiving00 Ratings9.05 Ratings
Document management00 Ratings10.06 Ratings
Records management00 Ratings8.05 Ratings
Content search & retrieval00 Ratings10.06 Ratings
Enterprise content collaboration00 Ratings8.06 Ratings
Content publishing & creation00 Ratings8.04 Ratings
Security, risk management & information governance00 Ratings9.05 Ratings
Contract lifecycle management00 Ratings8.95 Ratings
Automated workflows00 Ratings9.03 Ratings
Artificial intelligence00 Ratings8.02 Ratings
Mobile support00 Ratings3.03 Ratings
Integration00 Ratings10.03 Ratings
Best Alternatives
EpicAlfresco
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
MediaValet
MediaValet
Score 9.8 out of 10
Enterprises
eClinicalWorks
eClinicalWorks
Score 8.0 out of 10
MediaValet
MediaValet
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EpicAlfresco
Likelihood to Recommend
10.0
(6 ratings)
7.0
(17 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(9 ratings)
Usability
9.2
(4 ratings)
9.9
(2 ratings)
Support Rating
9.4
(5 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
EpicAlfresco
Likelihood to Recommend
Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Hyland Software
Easy integration with the external APIs Workflows can be invoked via REST call Wonderful swagger documentation for process REST APIs REST, MULE, CAMEL, Google Drive, and Box features are available with Alfresco Process Services The micro-service version deployment should be well documented and needs improvement
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Pros
Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
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Hyland Software
  • Basic workflows are easy enough for casual users to set up and utilize.
  • Cloud sync capability provides a great way to share documents with third parties and to use as a backup system for critical documents.
  • Alfresco mobile app makes it easy for those on the road to access, approve and share documents.
  • Folder rules are easy to set up and make assignment of metadata easier to automate.
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Cons
Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Hyland Software
  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
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Likelihood to Renew
Epic
No answers on this topic
Hyland Software
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
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Usability
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Hyland Software
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
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Support Rating
Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Hyland Software
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
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Implementation Rating
Epic
No answers on this topic
Hyland Software
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
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Alternatives Considered
Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Hyland Software
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
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Return on Investment
Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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Hyland Software
  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
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ScreenShots

Alfresco Screenshots

Screenshot of Alfresco Control CenterScreenshot of Alfresco