Alfresco Content Services vs Hitachi Content Platform (HCP)

Likelihood to Recommend

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.

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Verified User

Executive in Legal

Financial Services Company, 51-200 employees

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[Hitachi Content Platform (HCP) is] well suited for needs requiring a highly secure, multi-tenant on-premise object store.
Exceeds expectations with respect to object level attributes and permissions
Has excellent S3/HS3 REST API feature set
Situations which require versioning and proven Immutability (certified by Governments)

- Expensive to use for general file storage publishing where meta data, compliance, retention, versioning are unnecessary.

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Verified User

Engineer in Information Technology

Computer Software Company, 501-1000 employees

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Feature Rating Comparison

Alfresco Content Services

Hitachi Content Platform (HCP)

Content capture & imaging

File sync, storage & archiving

Document management

Records management

Content search & retrieval

Enterprise content collaboration

Content publishing & creation

Security, risk management & information governance

Contract lifecycle management

Automated workflows

Artificial intelligence

Mobile support

Integration

Pros

Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
We have been pleased with the overall system performance of Alfresco Enterprise Content Management.

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Julie Henn

Director of Technology and Chief Information Officer

Quality Matters ProgramE-Learning, 11-50 employees

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HCP/HDI interface works like charm. it's easy to deploy and scale.
Hitachi customer support is at par with expectations
More cost effective than EMC/NetApp solutions.

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Verified User

Consultant in Engineering

Financial Services Company, 10,001+ employees

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Cons

Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
Integration with multiple silos for content.

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Verified User

Account Manager in Research & Development

Computer Software Company, 201-500 employees

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Cost structure is by capacity and is expensive
Some access settings are mutually exclusive for performance (REST vs. CIFS)
QoS by Tenant requires use of external ADC (Hitachi suggested and sold us Pulse Secure) and their support on this product offering is not up to their normally high standard

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Verified User

Engineer in Information Technology

Computer Software Company, 501-1000 employees

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Likelihood to Renew

Alfresco Content Services 9.0

Based on 9 answers

As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.

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Verified User

Former Employee in Information Technology

Media Production Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Alfresco Content Services 5.0

Based on 1 answer

Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.

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Verified User

Professional in Information Technology

Information Technology and Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

Alfresco Content Services 8.0

Based on 3 answers

I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates

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Verified User

Professional in Information Technology

Information Technology and Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Alfresco Content Services 9.0

Based on 2 answers

Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.

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Verified User

Executive in Legal

Financial Services Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

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Verified User

Analyst in Information Technology

Financial Services Company, 10,001+ employees

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My company has close ties with Hitachi. NetApp chargeback was more per Gig and for cost saving purposes, we had to choose HCP.

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Verified User

Consultant in Engineering

Financial Services Company, 10,001+ employees

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Return on Investment

Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
Ability to secure documents and provide access to only those who should be allowed to see that content

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Jeff Neeve

Programmer Analyst

Edmonton Public SchoolsPrimary/Secondary Education, 5001-10,000 employees

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Best on premise solution of its' kind that encapsulates all our needs
ROI has been positive but it does raise questions at renewal time in terms of cost/GB vs other 2nd tier storage types

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Verified User

Engineer in Information Technology

Computer Software Company, 501-1000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Alfresco Content Services

Hitachi Content Platform (HCP)

Alfresco Content Services

Hitachi Content Platform (HCP)

Alfresco Content Services

Hitachi Content Platform (HCP)

Alfresco Content Services

Hitachi Content Platform (HCP)

Alfresco Content Services

Hitachi Content Platform (HCP)

Likelihood to Recommend