58 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

  • [Hitachi Content Platform (HCP) is] well suited for needs requiring a highly secure, multi-tenant on-premise object store.
  • Exceeds expectations with respect to object level attributes and permissions
  • Has excellent S3/HS3 REST API feature set
  • Situations which require versioning and proven Immutability (certified by Governments)
- Expensive to use for general file storage publishing where meta data, compliance, retention, versioning are unnecessary.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
Hitachi Content Platform (HCP)
Content capture & imaging
Alfresco Content Services
5.5
Hitachi Content Platform (HCP)
File sync, storage & archiving
Alfresco Content Services
9.3
Hitachi Content Platform (HCP)
Document management
Alfresco Content Services
9.9
Hitachi Content Platform (HCP)
Records management
Alfresco Content Services
8.6
Hitachi Content Platform (HCP)
Content search & retrieval
Alfresco Content Services
9.8
Hitachi Content Platform (HCP)
Enterprise content collaboration
Alfresco Content Services
8.6
Hitachi Content Platform (HCP)
Content publishing & creation
Alfresco Content Services
7.0
Hitachi Content Platform (HCP)
Security, risk management & information governance
Alfresco Content Services
9.1
Hitachi Content Platform (HCP)
Contract lifecycle management
Alfresco Content Services
7.6
Hitachi Content Platform (HCP)
Automated workflows
Alfresco Content Services
9.2
Hitachi Content Platform (HCP)
Artificial intelligence
Alfresco Content Services
8.0
Hitachi Content Platform (HCP)
Mobile support
Alfresco Content Services
3.9
Hitachi Content Platform (HCP)
Integration
Alfresco Content Services
9.3
Hitachi Content Platform (HCP)

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

Hitachi Content Platform (HCP)

  • HCP/HDI interface works like charm. it's easy to deploy and scale.
  • Hitachi customer support is at par with expectations
  • More cost effective than EMC/NetApp solutions.
Anonymous | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

  • Cost structure is by capacity and is expensive
  • Some access settings are mutually exclusive for performance (REST vs. CIFS)
  • QoS by Tenant requires use of external ADC (Hitachi suggested and sold us Pulse Secure) and their support on this product offering is not up to their normally high standard
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

No score
No answers yet
No answers on this topic

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

No score
No answers yet
No answers on this topic

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

No score
No answers yet
No answers on this topic

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

No score
No answers yet
No answers on this topic

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

Hitachi Content Platform (HCP)

My company has close ties with Hitachi. NetApp chargeback was more per Gig and for cost saving purposes, we had to choose HCP.
Anonymous | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

Hitachi Content Platform (HCP)

  • Best on premise solution of its' kind that encapsulates all our needs
  • ROI has been positive but it does raise questions at renewal time in terms of cost/GB vs other 2nd tier storage types
Anonymous | TrustRadius Reviewer

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hitachi Content Platform (HCP)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
Hitachi Content Platform (HCP)
9.0

Likelihood to Renew

Alfresco Content Services
9.0
Hitachi Content Platform (HCP)

Usability

Alfresco Content Services
5.0
Hitachi Content Platform (HCP)

Support Rating

Alfresco Content Services
8.0
Hitachi Content Platform (HCP)

Implementation Rating

Alfresco Content Services
9.0
Hitachi Content Platform (HCP)

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