What users are saying about
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 64 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Enterprise Content Management
8.0
Alfresco Content Services
80%
Hitachi Content Platform (HCP)
Feature Set Not Supported
N/A
Alfresco Content Services ranks higher in 13/13 features
Alfresco Content Services ranks higher in 13/13 features
Content capture & imaging
3.2
32%
4 Ratings
N/A
0 Ratings
File sync, storage & archiving
9.0
90%
5 Ratings
N/A
0 Ratings
Document management
10.0
100%
6 Ratings
N/A
0 Ratings
Records management
8.0
80%
5 Ratings
N/A
0 Ratings
Content search & retrieval
10.0
100%
6 Ratings
N/A
0 Ratings
Enterprise content collaboration
8.1
81%
6 Ratings
N/A
0 Ratings
Content publishing & creation
7.9
79%
4 Ratings
N/A
0 Ratings
Security, risk management & information governance
9.0
90%
5 Ratings
N/A
0 Ratings
Contract lifecycle management
8.9
89%
5 Ratings
N/A
0 Ratings
Automated workflows
9.0
90%
3 Ratings
N/A
0 Ratings
Artificial intelligence
8.0
80%
2 Ratings
N/A
0 Ratings
Mobile support
3.1
31%
3 Ratings
N/A
0 Ratings
Integration
9.9
99%
3 Ratings
N/A
0 Ratings
Attribute Ratings
- Hitachi Content Platform (HCP) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.1
Alfresco Content Services
81%
16 Ratings
9.0
Hitachi Content Platform (HCP)
90%
2 Ratings
Likelihood to Renew
9.0
Alfresco Content Services
90%
9 Ratings
Hitachi Content Platform (HCP)
N/A
0 Ratings
Usability
5.0
Alfresco Content Services
50%
1 Rating
Hitachi Content Platform (HCP)
N/A
0 Ratings
Support Rating
7.1
Alfresco Content Services
71%
3 Ratings
Hitachi Content Platform (HCP)
N/A
0 Ratings
Implementation Rating
9.0
Alfresco Content Services
90%
2 Ratings
Hitachi Content Platform (HCP)
N/A
0 Ratings
Likelihood to Recommend
Alfresco Content Services
If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesHitachi Content Platform (HCP)
- [Hitachi Content Platform (HCP) is] well suited for needs requiring a highly secure, multi-tenant on-premise object store.
- Exceeds expectations with respect to object level attributes and permissions
- Has excellent S3/HS3 REST API feature set
- Situations which require versioning and proven Immutability (certified by Governments)

Verified User
Engineer in Information Technology
Computer Software Company, 501-1000 employeesPros
Alfresco Content Services
- Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
- The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
- We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Director of Technology and Chief Information Officer
Quality Matters ProgramE-Learning, 11-50 employees
Hitachi Content Platform (HCP)
- HCP/HDI interface works like charm. it's easy to deploy and scale.
- Hitachi customer support is at par with expectations
- More cost effective than EMC/NetApp solutions.

Verified User
Consultant in Engineering
Financial Services Company, 10,001+ employeesCons
Alfresco Content Services
- Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
- Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
- Integration with multiple silos for content.

Verified User
Account Manager in Research & Development
Computer Software Company, 201-500 employeesHitachi Content Platform (HCP)
- Cost structure is by capacity and is expensive
- Some access settings are mutually exclusive for performance (REST vs. CIFS)
- QoS by Tenant requires use of external ADC (Hitachi suggested and sold us Pulse Secure) and their support on this product offering is not up to their normally high standard

Verified User
Engineer in Information Technology
Computer Software Company, 501-1000 employeesPricing Details
Alfresco Content Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Hitachi Content Platform (HCP)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Alfresco Content Services
Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.

Verified User
Former Employee in Information Technology
Media Production Company, 1001-5000 employeesHitachi Content Platform (HCP)
No score
No answers yet
No answers on this topic
Usability
Alfresco Content Services
Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.

Verified User
Professional in Information Technology
Information Technology and Services Company, 201-500 employeesHitachi Content Platform (HCP)
No score
No answers yet
No answers on this topic
Support Rating
Alfresco Content Services
Alfresco Content Services 7.1
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates

Verified User
Professional in Information Technology
Information Technology and Services Company, 201-500 employeesHitachi Content Platform (HCP)
No score
No answers yet
No answers on this topic
Implementation Rating
Alfresco Content Services
Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesHitachi Content Platform (HCP)
No score
No answers yet
No answers on this topic
Alternatives Considered
Alfresco Content Services
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesHitachi Content Platform (HCP)
My company has close ties with Hitachi. NetApp chargeback was more per Gig and for cost saving purposes, we had to choose HCP.

Verified User
Consultant in Engineering
Financial Services Company, 10,001+ employeesReturn on Investment
Alfresco Content Services
- Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
- No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
- Ability to secure documents and provide access to only those who should be allowed to see that content
Programmer Analyst
Edmonton Public SchoolsPrimary/Secondary Education, 5001-10,000 employees
Hitachi Content Platform (HCP)
- Best on premise solution of its' kind that encapsulates all our needs
- ROI has been positive but it does raise questions at renewal time in terms of cost/GB vs other 2nd tier storage types

Verified User
Engineer in Information Technology
Computer Software Company, 501-1000 employees