Alfresco Content Services vs. OpenText Extended ECM Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alfresco Content Services
Score 8.7 out of 10
N/A
Alfresco Content Services (formerly Alfresco ECM) is a free enterprise content management system for Microsoft Windows and Unix-like operating systems. It comes in three editions: Alfresco Community Edition is free software, licensed open source. Alfresco One is commercially & proprietary licensed open source, open standards and enterprise scale. Its design is geared towards users who require a high degree of modularity and scalable performance. Alfresco in the Cloud is the SaaS version of…N/A
OpenText Extended ECM Platform
Score 8.0 out of 10
N/A
The OpenText Extended ECM Platform aims to transparently integrate with applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or other process-driving software. With ECM integrations, the content services platform bridges content silos and automates business processes to allow information to flow across applications. Extended ECM Platform leverages an organization’s investment in its enterprise content services software and other applications, with the goal…N/A
Pricing
Alfresco Content ServicesOpenText Extended ECM Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alfresco Content ServicesOpenText Extended ECM Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Alfresco Content ServicesOpenText Extended ECM Platform
Top Pros
Top Cons
Features
Alfresco Content ServicesOpenText Extended ECM Platform
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Alfresco Content Services
8.0
6 Ratings
OpenText Extended ECM Platform
8.1
1 Ratings
Content capture & imaging3.14 Ratings9.01 Ratings
File sync, storage & archiving9.05 Ratings8.01 Ratings
Document management10.06 Ratings9.01 Ratings
Records management8.05 Ratings8.01 Ratings
Content search & retrieval10.06 Ratings8.01 Ratings
Enterprise content collaboration8.06 Ratings5.01 Ratings
Content publishing & creation8.04 Ratings00 Ratings
Security, risk management & information governance9.05 Ratings9.01 Ratings
Contract lifecycle management8.95 Ratings8.01 Ratings
Automated workflows9.03 Ratings8.01 Ratings
Artificial intelligence8.02 Ratings00 Ratings
Mobile support3.03 Ratings00 Ratings
Integration10.03 Ratings9.01 Ratings
User Ratings
Alfresco Content ServicesOpenText Extended ECM Platform
Likelihood to Recommend
8.0
(16 ratings)
8.0
(2 ratings)
Likelihood to Renew
9.0
(9 ratings)
9.0
(1 ratings)
Usability
5.0
(1 ratings)
8.0
(1 ratings)
Support Rating
7.0
(3 ratings)
7.0
(1 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Alfresco Content ServicesOpenText Extended ECM Platform
Likelihood to Recommend
Hyland Software
If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
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OpenText
Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
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Pros
Hyland Software
  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
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OpenText
  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
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Cons
Hyland Software
  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
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OpenText
  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
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Likelihood to Renew
Hyland Software
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
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OpenText
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
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Usability
Hyland Software
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
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OpenText
It is used for the basics of the tool, without taking advantage of the options it has.
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Support Rating
Hyland Software
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
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OpenText
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
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Implementation Rating
Hyland Software
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
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OpenText
No answers on this topic
Alternatives Considered
Hyland Software
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
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OpenText
No answers on this topic
Return on Investment
Hyland Software
  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
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OpenText
  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
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