What users are saying about

Alfresco ECM

53 Ratings

Coveo

5 Ratings

Alfresco ECM

53 Ratings
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Score 7.8 out of 101

Coveo

5 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
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Coveo

Coveo is well suited to crawling large collections of sitecore items and organizing content based off of templates and folder structures. Facets allow you to group related content regardless of their position in the tree which is a very useful feature for most search implementations. The price can be pretty expensive as in some cases, you may have to pay for each document which is indexed. The price/features tradeoff is probably the biggest decision to make
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Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.7
Coveo
Content capture & imaging
Alfresco ECM
8.0
Coveo
File sync, storage & archiving
Alfresco ECM
8.0
Coveo
Document management
Alfresco ECM
8.5
Coveo
Records management
Alfresco ECM
7.9
Coveo
Content search & retrieval
Alfresco ECM
7.1
Coveo
Enterprise content collaboration
Alfresco ECM
7.4
Coveo
Content publishing & creation
Alfresco ECM
7.0
Coveo
Security, risk management & information governance
Alfresco ECM
7.5
Coveo
Contract lifecycle management
Alfresco ECM
7.5
Coveo

Pros

  • Basic workflows are easy enough for casual users to set up and utilize.
  • Cloud sync capability provides a great way to share documents with third parties and to use as a backup system for critical documents.
  • Alfresco mobile app makes it easy for those on the road to access, approve and share documents.
  • Folder rules are easy to set up and make assignment of metadata easier to automate.
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  • Searching a large set of documents is very fast
  • Support for faceted searching
  • Supports synonyms through an admin panel or via an external file
  • Out-of-box controls for rendering search, results, and faceting.
  • Customization allows for more flexible implementations
  • .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
  • Items published via Sitecore are automatically indexed (within a minute or two of publish time)
  • Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
  • Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
  • Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
  • Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
  • They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .
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Cons

  • When users are members of 1000 sites or more, certain features such as sites dashlet do not work properly.
  • There isn't any integration between Alfresco and Microsoft Outlook for Mac. IMAP integration has flaws that can cause loss of email.
  • Mobile app doesn't have a site search feature. this is problematic when you have thousands of sites and you need to access one where you have not saved it as a favorite.
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  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
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Likelihood to Renew

Alfresco ECM9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
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Coveo6.6
Based on 2 answers
We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization
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Implementation

Alfresco ECM9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
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No score
No answers yet
No answers on this topic

Alternatives Considered

As already explained earlier, the cost of licensing and support comes down very much by using Alfresco compared to Stellent and Sharepoint. Plus the overall performance and feature set is much broader for Alfresco. Since it is a newly developed content management system, it combines the features and best practices from already existing systems.
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No answers on this topic

Return on Investment

  • At Sony Pictures, Alfresco had a direct impact on efficiency. Since the documents upload was faster and more robust, the users across the departments were able to access the documents via their software applications very quickly and they no longer had to wait.
  • The cost of licensing and product support for content management was reduced.
  • The number of support calls for IT staff got reduced by huge margin.
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  • Better user experience
  • Higher traffic on less organically found areas of the site
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Pricing Details

Alfresco ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Coveo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details