What users are saying about
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.6 out of 101
Based on 58 reviews and ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 101
Based on 22 reviews and ratings
Likelihood to Recommend
Alfresco ECM
If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.
Technology Specialist
CognizantInformation Technology and Services, 10,001+ employees
Feature Rating Comparison
Enterprise Content Management
Alfresco ECM
8.0
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Content capture & imaging
Alfresco ECM
8.5
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
File sync, storage & archiving
Alfresco ECM
8.9
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Document management
Alfresco ECM
9.0
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Records management
Alfresco ECM
8.4
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Content search & retrieval
Alfresco ECM
8.4
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Enterprise content collaboration
Alfresco ECM
8.8
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Content publishing & creation
Alfresco ECM
6.0
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Security, risk management & information governance
Alfresco ECM
8.0
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Contract lifecycle management
Alfresco ECM
6.1
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Automated workflows
Alfresco ECM
8.5
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Artificial intelligence
Alfresco ECM
8.0
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Mobile support
Alfresco ECM
6.5
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Integration
Alfresco ECM
8.5
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
—
Pros
Alfresco ECM
- Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
- The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
- We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Director of Technology and Chief Information Officer
Quality Matters ProgramE-Learning, 11-50 employees
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
- Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
- Can create robust content creation and publishing workflows with workflow stages and workflow actions
- Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employeesCons
Alfresco ECM
- Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
- Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
- Integration with multiple silos for content.

Verified User
Account Manager in Research & Development
Computer Software Company, 201-500 employeesHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
- Search is not working well. We could not get it work even we worked it with IBM support.
- Java Applet in Ephox editor is pain. You have to watch that you update your Java version correctly or You cannot edit anything. This might work somehow on enterprise environment with tight workstation configuration. I think that Java Applet editor is the worst part of IBM WCM
- IBM WCM needs lot of capacity on database and appserver.

Verified User
Consultant in Other
Information Technology and Services Company, 201-500 employeesLikelihood to Renew
Alfresco ECM
Alfresco ECM 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.

Verified User
Former Employee in Information Technology
Media Production Company, 1001-5000 employeesHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 5.7
Based on 6 answers
IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
IBM WCM Developer/ team Leader
Inspire JordanComputer Software, 11-50 employees
Usability
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 9.0
Based on 2 answers
New versions has increased user experience facilitating usability.
IT Project Manager
VASSInformation Technology and Services, 501-1000 employees
Support
Alfresco ECM
Alfresco ECM 9.0
Based on 1 answer
Great support depends on SI chosen

Verified User
Account Manager in Research & Development
Computer Software Company, 201-500 employeesHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 7.0
Based on 1 answer
We had some issues related with performing and the support was suitable and sucessful.
IT Project Manager
VASSInformation Technology and Services, 501-1000 employees
Implementation
Alfresco ECM
Alfresco ECM 9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 7.0
Based on 1 answer
Implementation was successful due to Websphere application server used.
IT Project Manager
VASSInformation Technology and Services, 501-1000 employees
Alternatives Considered
Alfresco ECM
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.
Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCMLiveray can compete WCM 7 concerning the :¤ specific development¤ security¤ responsive
Développeur WEB
OSIATISInformation Technology and Services, 1001-5000 employees
Return on Investment
Alfresco ECM
- Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
- No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
- Ability to secure documents and provide access to only those who should be allowed to see that content
Programmer Analyst
Edmonton Public SchoolsPrimary/Secondary Education, 5001-10,000 employees
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
- Negative: Very complex architecture for on-premise deployments (too many servers to installed)
- Positive: Easy customization
- Negative: Architecture limited to cloud solutions
- WCM is an old product and needs an update
- Blog, and community are not integrated in Digital Manager for discussion
- Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
Responsable Technique IT
PIXELIXIRGovernment Administration, 201-500 employees
Pricing Details
Alfresco ECM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No