HCL Digital Experience vs. Alfresco

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Digital Experience
Score 7.7 out of 10
N/A
HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).N/A
Alfresco
Score 7.7 out of 10
N/A
The Alfresco platform, from Hyland, delivers comprehensive cloud-native content services. It is used to intelligently activate processes and content to accelerate the flow of business.N/A
Pricing
HCL Digital ExperienceAlfresco
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HCL Digital ExperienceAlfresco
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HCL Digital ExperienceAlfresco
Security
Comparison of Security features of Product A and Product B
HCL Digital Experience
5.0
5 Ratings
46% below category average
Alfresco
-
Ratings
Role-based user permissions5.05 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
HCL Digital Experience
4.1
5 Ratings
65% below category average
Alfresco
-
Ratings
API4.14 Ratings00 Ratings
Internationalization / multi-language4.15 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
HCL Digital Experience
2.9
5 Ratings
89% below category average
Alfresco
-
Ratings
WYSIWYG editor7.04 Ratings00 Ratings
Code quality / cleanliness3.15 Ratings00 Ratings
Admin section3.15 Ratings00 Ratings
Page templates1.15 Ratings00 Ratings
Library of website themes1.15 Ratings00 Ratings
Mobile optimization / responsive design4.04 Ratings00 Ratings
Publishing workflow1.14 Ratings00 Ratings
Form generator3.02 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
HCL Digital Experience
1.9
5 Ratings
115% below category average
Alfresco
-
Ratings
Content taxonomy1.15 Ratings00 Ratings
SEO support2.15 Ratings00 Ratings
Bulk management2.13 Ratings00 Ratings
Availability / breadth of extensions2.14 Ratings00 Ratings
Community / comment management2.13 Ratings00 Ratings
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
HCL Digital Experience
-
Ratings
Alfresco
8.0
6 Ratings
3% below category average
Content capture & imaging00 Ratings3.14 Ratings
File sync, storage & archiving00 Ratings9.05 Ratings
Document management00 Ratings10.06 Ratings
Records management00 Ratings8.05 Ratings
Content search & retrieval00 Ratings10.06 Ratings
Enterprise content collaboration00 Ratings8.06 Ratings
Content publishing & creation00 Ratings8.04 Ratings
Security, risk management & information governance00 Ratings9.05 Ratings
Contract lifecycle management00 Ratings8.95 Ratings
Automated workflows00 Ratings9.03 Ratings
Artificial intelligence00 Ratings8.02 Ratings
Mobile support00 Ratings3.03 Ratings
Integration00 Ratings10.03 Ratings
Best Alternatives
HCL Digital ExperienceAlfresco
Small Businesses
Kentico Xperience
Kentico Xperience
Score 7.1 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
MediaValet
MediaValet
Score 9.8 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
MediaValet
MediaValet
Score 9.8 out of 10
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User Ratings
HCL Digital ExperienceAlfresco
Likelihood to Recommend
9.0
(11 ratings)
7.0
(17 ratings)
Likelihood to Renew
5.7
(6 ratings)
9.0
(9 ratings)
Usability
9.0
(2 ratings)
9.9
(2 ratings)
Support Rating
7.0
(1 ratings)
7.0
(2 ratings)
Implementation Rating
7.0
(1 ratings)
9.0
(1 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
HCL Digital ExperienceAlfresco
Likelihood to Recommend
HCL Technologies
HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
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Hyland Software
Easy integration with the external APIs Workflows can be invoked via REST call Wonderful swagger documentation for process REST APIs REST, MULE, CAMEL, Google Drive, and Box features are available with Alfresco Process Services The micro-service version deployment should be well documented and needs improvement
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Pros
HCL Technologies
  • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
  • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
  • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
  • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
  • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
  • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
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Hyland Software
  • Basic workflows are easy enough for casual users to set up and utilize.
  • Cloud sync capability provides a great way to share documents with third parties and to use as a backup system for critical documents.
  • Alfresco mobile app makes it easy for those on the road to access, approve and share documents.
  • Folder rules are easy to set up and make assignment of metadata easier to automate.
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Cons
HCL Technologies
  • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
  • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
  • Should further optimize and enhance content personalization features.
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Hyland Software
  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
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Likelihood to Renew
HCL Technologies
IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
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Hyland Software
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
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Usability
HCL Technologies
New versions has increased user experience facilitating usability.
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Hyland Software
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
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Support Rating
HCL Technologies
We had some issues related with performing and the support was suitable and sucessful.
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Hyland Software
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
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Implementation Rating
HCL Technologies
Implementation was successful due to Websphere application server used.
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Hyland Software
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
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Alternatives Considered
HCL Technologies
Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.
Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCM Liveray can compete WCM 7 concerning the : ¤ specific development ¤ security ¤ responsive
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Hyland Software
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
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Return on Investment
HCL Technologies
  • Negative: Very complex architecture for on-premise deployments (too many servers to installed)
  • Positive: Easy customization
  • Negative: Architecture limited to cloud solutions
  • WCM is an old product and needs an update
  • Blog, and community are not integrated in Digital Manager for discussion
  • Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
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Hyland Software
  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
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ScreenShots

Alfresco Screenshots

Screenshot of Alfresco Control CenterScreenshot of Alfresco