What users are saying about
54 Ratings
54 Ratings
54 Ratings
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Score 7.6 out of 101
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

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Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
No photo available

Laserfiche

At its core, Laserfiche replaces paper, and any process where paper documents are printed, filled in, passed around, and stored is perfect for Laserfiche. While expensive, Laserfiche can provide a cost savings by replacing printers, copiers, scanners, paper, ink, and tasks that involve repetitious paper shuffling. It also does a good job of integrating with other systems through the workflow tool. It's not meant to replace purpose built software. You can't replace an accounting system or EMR with Laserfiche, though you can use laserfiche to store long term records from those systems, and automate paper based processes coming from those systems.
Glen Murie profile photo

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.6
Laserfiche
8.7
Content capture & imaging
Alfresco ECM
8.0
Laserfiche
8.5
File sync, storage & archiving
Alfresco ECM
8.0
Laserfiche
9.5
Document management
Alfresco ECM
8.4
Laserfiche
9.5
Records management
Alfresco ECM
7.8
Laserfiche
8.6
Content search & retrieval
Alfresco ECM
7.2
Laserfiche
10.0
Enterprise content collaboration
Alfresco ECM
7.3
Laserfiche
7.6
Content publishing & creation
Alfresco ECM
7.0
Laserfiche
7.3
Security, risk management & information governance
Alfresco ECM
7.6
Laserfiche
8.1
Contract lifecycle management
Alfresco ECM
7.6
Laserfiche
9.8
Automated workflows
Alfresco ECM
Laserfiche
10.0
Mobile support
Alfresco ECM
Laserfiche
7.0
Integration
Alfresco ECM
Laserfiche
9.0

Pros

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn profile photo
  • I feel the biggest strength of the product is the end user usability. The Laserfiche product is very familiar to what people are used to when opening documents, and also very simple to learn how to search and use other functions.
  • Laserfiche is very easy to implement. There can be more technical things done with coding and scripting, but for the most part of all of the basics are simple and wizard driven.
  • The cost of the product. Laserfiche is scalable and affordable for any company size. We have 5 employee offices and up to 500 employee offices as customers.
Mark Ellickson profile photo

Cons

  • Our greatest need for Alfresco ECM is the functionality to generate public URLS for content. We've accomplished this through our Drupal integration, but at times, it would be very useful to be able to make Alfresco content publicly available without this added layer.
  • Many of our other concerns have been addressed in the latest version and we look forward to that implementation.
Julie Henn profile photo
  • The could have better options for read only users, the minimum option for read only users is 200.
  • More competitive material of why Laserfiche is better than the other products out there.
  • They could use a more robust capture engine that could be used for unstructured documents.
Mark Ellickson profile photo

Likelihood to Renew

Alfresco ECM9.0
Based on 9 answers
The business really enjoys this product and we will continue to use it.
No photo available
Laserfiche8.6
Based on 16 answers
We have a very good relationship with Laserfiche and our VAR (MCCi). We see no reason to consider a new product when Laserfiche meets all of our needs.
Tim Nolan profile photo

Usability

No score
No answers yet
No answers on this topic
Laserfiche10.0
Based on 6 answers
Laserfiche is intuitive with many features for us to use.
Tim Nolan profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Laserfiche10.0
Based on 2 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Tim Nolan profile photo

Performance

No score
No answers yet
No answers on this topic
Laserfiche9.0
Based on 1 answer
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
No photo available

Support

No score
No answers yet
No answers on this topic
Laserfiche7.0
Based on 1 answer
Good overall. Some inquires could not be resolved or they were pushed to the next release which made it difficult at times to figure out a work around, but it was great to know that they listen to their clients and are willing to enhance the product as requested.
Kaci Duke profile photo

Online Training

No score
No answers yet
No answers on this topic
Laserfiche10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Sheree Montgomery profile photo

Implementation

Alfresco ECM9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

  • Alfresco is cheap.
  • Easier to use - user-friendly.
  • It's robust and has the ability to integrate with other software.
  • It's an open source i.e. a developer or programmer can tweak to map to your company's taste.
  • Content sharing easier than other platforms, it'ss also a unified collaborative document management that has most of what the company needs for proper record keeping and cycle
Oluwatoyin Adesemowo profile photo
We used to use Image Connect. That was a headache to support and having to rely on Java for it to function was a nightmare. Laserfiche is easy to use and manage. It provides the options we need and some we didn't know we needed
No photo available

Return on Investment

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve profile photo
  • Laserfiche helped us reduce our costs in consumables, in addition to improving the efficiency of our employees by reducing the time required for the consultation document.
  • Reduced our storage costs by more than 50%
  • It allows us to measure our response times to customer requests and improve our internal processes.
Ricardo Cairo profile photo

Pricing Details

Alfresco ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Laserfiche

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
To learn more about pricing, please visit https://www.laserfiche.com/ to get in touch with a Laserfiche professional.