What users are saying about
56 Ratings
56 Ratings
56 Ratings
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Score 6.8 out of 101
56 Ratings
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Score 9 out of 101

Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
No photo available

Laserfiche

Laserfiche is ideal for digitizing and streamlining the workplace. Business processes can be automated very quickly with the robust tools provided. The limitations will be about understanding the processes enough to automate them properly, which requires a collaboration of information technology with the business. Laserfiche is an enterprise-class solution requiring a robust infrastructure to support it including a scalable RDBMS back end like SQL-Server or Oracle, so smaller organizations might want to consider a cloud-hosted solution, rather than hosting it in-house. Additionally, best practices need to be put in place quickly or else the repository can easily become a mess. I would recommend professional services to help get started on the right footing. One item that Laserfiche could do better is providing a corporate portal solution. As the central repository, it is the de facto backend to a portal and would make sense to provide a UI. They do have a product called Discussions which provides a collaboration site, so they are on the right track. Finally, while they do offer an entry point into RPA, there are products that focus solely on that space and are far more sophisticated for managing bots.
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Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.5
Laserfiche
8.8
Content capture & imaging
Alfresco ECM
7.1
Laserfiche
8.7
File sync, storage & archiving
Alfresco ECM
8.0
Laserfiche
9.5
Document management
Alfresco ECM
8.1
Laserfiche
9.6
Records management
Alfresco ECM
7.2
Laserfiche
8.7
Content search & retrieval
Alfresco ECM
7.1
Laserfiche
10.0
Enterprise content collaboration
Alfresco ECM
7.7
Laserfiche
7.8
Content publishing & creation
Alfresco ECM
7.0
Laserfiche
7.3
Security, risk management & information governance
Alfresco ECM
6.5
Laserfiche
8.1
Contract lifecycle management
Alfresco ECM
7.2
Laserfiche
10.0
Automated workflows
Alfresco ECM
7.0
Laserfiche
10.0
Artificial intelligence
Alfresco ECM
8.0
Laserfiche
Mobile support
Alfresco ECM
8.0
Laserfiche
7.0
Integration
Alfresco ECM
9.0
Laserfiche
9.0

Pros

Alfresco ECM

  • It facilitates real-time updates to manage content throughout the website without any code drops.
  • It helps with digital marketing to customers.
  • It also has good mobile support when it comes to managing content.
No photo available

Laserfiche

  • Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
  • Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
  • Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
  • Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
No photo available

Cons

Alfresco ECM

  • Enrichment of current content is not so easy, we have to reload the content to do so.
  • There is no support for XQuery.
  • Content transformation is absent.
No photo available

Laserfiche

  • When importing a color pdf I have to change a setting so the pictures import in color. Otherwise, the pictures import in black and white. It would be nice if it automatically recognized color and adjusted as necessary.
  • The casual user of Laserfiche gets confused when Searching and often ends up with a lot of documents that match a key word. If the left rail of the Search engine was more user friendly I think the casual/infrequent users would feel better about using this database.
Sheila Cruz profile photo

Likelihood to Renew

Alfresco ECM

Alfresco ECM 9.0
Based on 9 answers
The business really enjoys this product and we will continue to use it.
No photo available

Laserfiche

Laserfiche 8.6
Based on 16 answers
The only factor is that Laserfiche is another cost when you look at annual maintenance. Some of the larger Enterprise Resource Systems (ERPs) have some of the similar document management and workflow features built-in, so there would need to be that cost benefit analysis done if a larger ERP was implemented.
Santosh Mathew, PMP, MBA profile photo

Usability

Alfresco ECM

No score
No answers yet
No answers on this topic

Laserfiche

Laserfiche 10.0
Based on 6 answers
Again, is an excellent product but I always feel it is wise to be aware of what improvement can be made as customers give recommendations and engineers come up with new ideas. It is a plus that Laserfiche is forward thinking.
Kaci Duke profile photo

Reliability and Availability

Alfresco ECM

No score
No answers yet
No answers on this topic

Laserfiche

Laserfiche 10.0
Based on 2 answers
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Tim Nolan profile photo

Performance

Alfresco ECM

No score
No answers yet
No answers on this topic

Laserfiche

Laserfiche 9.0
Based on 1 answer
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
No photo available

Support

Alfresco ECM

No score
No answers yet
No answers on this topic

Laserfiche

Laserfiche 7.0
Based on 1 answer
Good overall. Some inquires could not be resolved or they were pushed to the next release which made it difficult at times to figure out a work around, but it was great to know that they listen to their clients and are willing to enhance the product as requested.
Kaci Duke profile photo

Online Training

Alfresco ECM

No score
No answers yet
No answers on this topic

Laserfiche

Laserfiche 10.0
Based on 1 answer
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit.Courseware is well written and presented in an easy to follow and understand format.
Sheree Montgomery profile photo

Implementation

Alfresco ECM

Alfresco ECM 9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available

Laserfiche

No score
No answers yet
No answers on this topic

Alternatives Considered

Alfresco ECM

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
No photo available

Laserfiche

We evaluated about four different document imaging solutions through vendors in the area (Marco, Imaging Path, Xerox, and Laserfiche). We choose Laserfiche because the software is made to extend beyond the years of different software going out of date. The repository can hold any document and creates an image for redunacy which has actually come in handy with documents we had problems reading because software was not availalbe. Another point, is that Laserfiche is being utlized by the government as the product is secure, robust, and simplifies digital document managment.
Kaci Duke profile photo

Return on Investment

Alfresco ECM

  • Reduce the stress of [making] several copies of paper
  • It transferred the captured document to the proper department
  • Reduce employment rate
Oluwatoyin Adesemowo profile photo

Laserfiche

  • We sell Laserfiche, so the more features it develops and more packages they provide, the more we can get our clients excited.
  • Working with the Laserfiche sales team has always been great. They support resellers very well.
  • We make it our mission to be the top seller in the LA area.
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Pricing Details

Alfresco ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Laserfiche

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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