What users are saying about

Alfresco ECM

53 Ratings

M-Files

63 Ratings

Alfresco ECM

53 Ratings
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Score 7.8 out of 101

M-Files

63 Ratings
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Score 9 out of 101

Add comparison

Likelihood to Recommend

Alfresco ECM

Alfresco is more suited for almost all working environment that deals with paper, companies which are trendy, vibrant media, techie, courier logistics companies and insurance companies as well. Irrespective of the environment, it less appropriate to introduce the usage to people above 40 who are less interested in any form of new technology development.
Oluwatoyin Adesemowo profile photo

M-Files

M-Files is well suited for a step-by-step process that involves changes to documents. Such as a document approval process. Specifically in the way that we currently use IT for contracts, which involves revisions and approvals by multiple people, tracking of milestones and important dates, and management of associated insurance requirements.We also have a trip application process that I would love to integrate into M-Files. This would eliminate the need for multiple people to print and sign a document to show their approval. The approval could be granted within the same system and then the application moved to the next step in the approval process. An example of a less appropriate use - M-files would probably be overkill for a simple repository of data/documents that only one person needs to access. Although if I already had M-Files I would probably use it anyway.
No photo available

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.7
M-Files
7.9
Content capture & imaging
Alfresco ECM
8.0
M-Files
7.2
File sync, storage & archiving
Alfresco ECM
8.0
M-Files
7.9
Document management
Alfresco ECM
8.5
M-Files
8.1
Records management
Alfresco ECM
7.9
M-Files
7.9
Content search & retrieval
Alfresco ECM
7.1
M-Files
8.3
Enterprise content collaboration
Alfresco ECM
7.4
M-Files
7.3
Content publishing & creation
Alfresco ECM
7.0
M-Files
10.0
Security, risk management & information governance
Alfresco ECM
7.5
M-Files
7.9
Contract lifecycle management
Alfresco ECM
7.5
M-Files
7.7
Automated workflows
Alfresco ECM
M-Files
7.7
Artificial intelligence
Alfresco ECM
M-Files
7.3

Pros

  • One of the standout features available on this enterprise digital document management system is the workflow and collaboration options it includes. This solution lets you easily share files with certain members of your team. You can also route documents to certain individuals for approval or review.
  • Alfresco also offers social tools. You can view an activity feed and see what is happening with content. You can also “like” and “follow” certain creators or content. Additionally, Alfresco offers the ability to publish your content directly to certain websites and social media networks.
  • Alfresco provides all of the necessary features for finding, editing and storing documents. You can open existing documents and edit them. Version control options are available, allowing you to access and view the most recent and previous versions of a document. There are also document imaging capabilities and the option to store your files and documents on the Alfresco cloud.
  • Additionally, this enterprise content management software is accessible on mobile devices. You can view content on these devices and even make changes. This is a valuable tool that makes working on the go much easier and more enjoyable.
Varun Shah profile photo
  • M-Files simplifies access to files, data, etc., located in several different databases and applications. You just need to know what you're looking for not where it's located.
  • M-Files Intelligent Metadata Layer (IML) tool can search several different databases and applications simultaneously, including but not limited to Outlook, SharePoint, OneDrive, and shared drives. The IML results of your search criteria are displayed on a single page, which simplifies review, access and storage.
  • M-Files automatically tracks file/document versions to simplify management and version control, as well as prevent duplicates.
  • Searching specific files using the IML Tool is streamlined by displaying company/customer names, document types, contacts etc.
Tom Purdy profile photo

Cons

  • This enterprise CMS does not provide backup capabilities and it is lacking several support resources including FAQs and live chat.
  • Alfresco Share platform is good but to create pages , using dashlets is a tedious task in Surf platform. Some automation similar to Liferay Studio is required.
  • Alfresco Backup/Restore strategies needs improvement.
  • Alfresco Customization/Extension process needs improvement.
Varun Shah profile photo
  • Customer service. We experienced some difficulty with our account this year and the service wasn't the most responsive. We rely on M-Files to run our department and without prompt responses/clear resolutions, it became fairly frustrating.
  • Problem resolution. We were shut out of our account for a month or so this year which really set us back as a company. Not sure why it took so long to resolve, but again, it was a significant hinderance.
  • We have a backlog of contracts that need to be uploaded. Anything that allows the contracts to be input into the system in a quicker, more efficient manner would be helpful
No photo available

Likelihood to Renew

Alfresco ECM9.0
Based on 9 answers
Its a good product for meeting business needs.
Qing Gou profile photo
M-Files9.1
Based on 6 answers
we could not live with out it.. M-Files has become a integral part of our day to day operation.
Tim Goetz profile photo

Usability

No score
No answers yet
No answers on this topic
M-Files9.1
Based on 4 answers
Easy to use. simple. Does everything I need it to do. Makes my job easier and saves me much time in generating proposals. It helps me keep track of those proposals as well as being able to look up contact information on an account and contract agreements at the click of a button.
Tim Goetz profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
M-Files9.1
Based on 3 answers
always there.
Tim Goetz profile photo

Performance

No score
No answers yet
No answers on this topic
M-Files9.1
Based on 2 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Tim Goetz profile photo

Support

No score
No answers yet
No answers on this topic
M-Files9.6
Based on 3 answers
the software does everything we need and then some. Even stuff we didn't even know we needed.
Tim Goetz profile photo

In-Person Training

No answers on this topic
We had online conference call training with a recording to use later as needed
No photo available

Online Training

No score
No answers yet
No answers on this topic
M-Files9.1
Based on 2 answers
lots of information for using this.. the You Tube videos helped much as well.
Tim Goetz profile photo

Implementation

Alfresco ECM9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available
M-Files9.6
Based on 2 answers
M-files personnel are very helpful, don't be afraid to ask questions.
No photo available

Alternatives Considered

Java based open source wide community and popular ECM which is used by fortune 500 companies.
Varun Shah profile photo
I was not part of the RFP selection process.
Torrie Plata profile photo

Scalability

No score
No answers yet
No answers on this topic
M-Files10.0
Based on 1 answer
do so much more than we need but has all the stuff we do need.
Tim Goetz profile photo

Return on Investment

  • It increases employee efficiency
Qing Gou profile photo
  • M-Files has been a great solution for SMB organizations that have similar requirements to Enterprise organizations, but do not have Enterprise budgets. Cost effective, easy to deploy and an amazing feature set make the M-Files platform a no-brainer for any organization that is looking to automate some of there existing manual processes.
Ken Heinrich profile photo

Pricing Details

Alfresco ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Alfresco ECM More Information

M-Files

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

M-Files More Information