What users are saying about
58 Ratings
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Top Rated
105 Ratings
58 Ratings
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Score 7.8 out of 100

M‑Files

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Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Alfresco ECM

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

M‑Files

I highly recommend it. The versatility far outweighs the challenges. As long as you have a proper business analysis in place you will be successful. Know the power of understanding that there are probably 10 ways to do each task and depending on the direction you take will enable 100 more options down the road. Build your configuration deliberately and you will meet with success. I have not seen any other EDM product approach information governance the way this system does and because of that I love it!
Jason von Innerebner | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
8.1
M‑Files
8.0
Content capture & imaging
Alfresco ECM
8.7
M‑Files
8.0
File sync, storage & archiving
Alfresco ECM
9.1
M‑Files
8.6
Document management
Alfresco ECM
9.1
M‑Files
8.5
Records management
Alfresco ECM
8.6
M‑Files
8.1
Content search & retrieval
Alfresco ECM
8.6
M‑Files
8.5
Enterprise content collaboration
Alfresco ECM
9.1
M‑Files
8.4
Content publishing & creation
Alfresco ECM
5.9
M‑Files
6.7
Security, risk management & information governance
Alfresco ECM
8.2
M‑Files
8.5
Contract lifecycle management
Alfresco ECM
5.9
M‑Files
8.7
Automated workflows
Alfresco ECM
8.7
M‑Files
8.5
Artificial intelligence
Alfresco ECM
8.0
M‑Files
6.7
Mobile support
Alfresco ECM
6.3
M‑Files
7.0
Integration
Alfresco ECM
8.4
M‑Files
7.6

Pros

Alfresco ECM

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

M‑Files

  • Version control and history tracking on documents.
  • Search ability to filter content for a team, creator, or another property.
  • Permission control, limit access to documents to read or edit, or only specific workflow states.
  • Administrative control to access all content.
  • Administrative control to restore deleted content.
  • Administrative control to audit and retag content when needed.
  • Robust workflow capabilities.
Sarah M.C. von Innerebner | TrustRadius Reviewer

Cons

Alfresco ECM

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

M‑Files

  • Notifications could be improved. Once an assignment has met the deadline date, it will no longer notify the assignee of an overdue assignment every day after the deadline. The assignee will only see the overdue assignment by opening up M-Files and seeing it on their home screen or referring to the email last received.
  • Once an action has been taken within the system, the page needs to be refreshed frequently. Improvements could be made to reduce the refreshing required to see the changes that were made.
  • M-Files acts like a library - in order to edit a document it must be checked out by a user. Once changes are made the document should automatically check itself in by default. When exiting out of a document, sometimes it does not automatically check in and requires manual check in. Consistency of automatic actions could be improved.
  • The M-Files Admin customization and workflows could be explained or assisted more at initial setup. Since the system is out of the box, trying to setup the system to cater to the company's needs can be time consuming and a confusing process. It took a lot of trial and error to get the metadata properties and values setup properly. It something that we still struggle with at times since M-Files support doesn't know how our company operates and how we want to use the system.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alfresco ECM

Alfresco ECM 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

M‑Files

M‑Files 10.0
Based on 9 answers
Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.
Anonymous | TrustRadius Reviewer

Usability

Alfresco ECM

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 8.7
Based on 7 answers
Easy to use. simple. Does everything I need it to do. Makes my job easier and saves me much time in generating proposals. It helps me keep track of those proposals as well as being able to look up contact information on an account and contract agreements at the click of a button.
Tim Goetz | TrustRadius Reviewer

Reliability and Availability

Alfresco ECM

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 3 answers
Our IT department handles all issues, usually they get answers from M-files right away.
Anonymous | TrustRadius Reviewer

Performance

Alfresco ECM

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 2 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Tim Goetz | TrustRadius Reviewer

Support Rating

Alfresco ECM

Alfresco ECM 9.0
Based on 1 answer
Great support depends on SI chosen
Anonymous | TrustRadius Reviewer

M‑Files

M‑Files 8.9
Based on 5 answers
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
Anonymous | TrustRadius Reviewer

In-Person Training

Alfresco ECM

No answers on this topic

M‑Files

We had online conference call training with a recording to use later as needed
Anonymous | TrustRadius Reviewer

Online Training

Alfresco ECM

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 2 answers
lots of information for using this.. the You Tube videos helped much as well.
Tim Goetz | TrustRadius Reviewer

Implementation Rating

Alfresco ECM

Alfresco ECM 9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

M‑Files

M‑Files 8.9
Based on 4 answers
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alfresco ECM

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

M‑Files

M-Files is considered as document management system. However, we started with M-Files using it as application and data management platform. We planned the meta data structures well and now we benefit from it as we start using M-Files as document management system. We considered using SharePoint but found M-Files far more suited for our needs.
Yrjö Tolvanen | TrustRadius Reviewer

Scalability

Alfresco ECM

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 10.0
Based on 1 answer
We have only used this program in one department and will be scaling up in the future.
Anonymous | TrustRadius Reviewer

Return on Investment

Alfresco ECM

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

M‑Files

  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Alfresco ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

M‑Files

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alfresco ECM
9.1
M‑Files
8.2

Likelihood to Renew

Alfresco ECM
9.0
M‑Files
10.0

Usability

Alfresco ECM
M‑Files
8.7

Reliability and Availability

Alfresco ECM
M‑Files
9.1

Performance

Alfresco ECM
M‑Files
9.1

Support Rating

Alfresco ECM
9.0
M‑Files
8.9

Online Training

Alfresco ECM
M‑Files
9.1

Implementation Rating

Alfresco ECM
9.0
M‑Files
8.9

Scalability

Alfresco ECM
M‑Files
10.0

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