What users are saying about
56 Ratings
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Top Rated
352 Ratings
56 Ratings
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Score 7 out of 101

Zoho CRM

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Top Rated
352 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Alfresco ECM

Alfresco is more suited for almost all working environment that deals with paper, companies which are trendy, vibrant media, techie, courier logistics companies and insurance companies as well. Irrespective of the environment, it less appropriate to introduce the usage to people above 40 who are less interested in any form of new technology development.
Oluwatoyin Adesemowo profile photo

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean profile photo

Feature Rating Comparison

Enterprise Content Management

Alfresco ECM
7.6
Zoho CRM
Content capture & imaging
Alfresco ECM
7.2
Zoho CRM
File sync, storage & archiving
Alfresco ECM
8.0
Zoho CRM
Document management
Alfresco ECM
8.1
Zoho CRM
Records management
Alfresco ECM
7.3
Zoho CRM
Content search & retrieval
Alfresco ECM
7.1
Zoho CRM
Enterprise content collaboration
Alfresco ECM
7.6
Zoho CRM
Content publishing & creation
Alfresco ECM
7.0
Zoho CRM
Security, risk management & information governance
Alfresco ECM
6.6
Zoho CRM
Contract lifecycle management
Alfresco ECM
7.3
Zoho CRM
Automated workflows
Alfresco ECM
7.0
Zoho CRM
Artificial intelligence
Alfresco ECM
8.0
Zoho CRM
Mobile support
Alfresco ECM
8.0
Zoho CRM
Integration
Alfresco ECM
9.0
Zoho CRM

Sales Force Automation

Alfresco ECM
Zoho CRM
8.5
Customer data management / contact management
Alfresco ECM
Zoho CRM
8.7
Workflow management
Alfresco ECM
Zoho CRM
8.5
Territory management
Alfresco ECM
Zoho CRM
8.1
Opportunity management
Alfresco ECM
Zoho CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
Alfresco ECM
Zoho CRM
8.1
Contract management
Alfresco ECM
Zoho CRM
8.5
Quote & order management
Alfresco ECM
Zoho CRM
8.2
Interaction tracking
Alfresco ECM
Zoho CRM
8.9
Channel / partner relationship management
Alfresco ECM
Zoho CRM
8.5

Customer Service & Support

Alfresco ECM
Zoho CRM
7.6
Case management
Alfresco ECM
Zoho CRM
7.5
Call center management
Alfresco ECM
Zoho CRM
7.6
Help desk management
Alfresco ECM
Zoho CRM
7.6

Marketing Automation

Alfresco ECM
Zoho CRM
8.1
Lead management
Alfresco ECM
Zoho CRM
8.2
Email marketing
Alfresco ECM
Zoho CRM
8.0

CRM Project Management

Alfresco ECM
Zoho CRM
8.3
Task management
Alfresco ECM
Zoho CRM
8.5
Billing and invoicing management
Alfresco ECM
Zoho CRM
7.9
Reporting
Alfresco ECM
Zoho CRM
8.3

CRM Reporting & Analytics

Alfresco ECM
Zoho CRM
8.4
Forecasting
Alfresco ECM
Zoho CRM
8.3
Pipeline visualization
Alfresco ECM
Zoho CRM
8.6
Customizable reports
Alfresco ECM
Zoho CRM
8.3

Customization

Alfresco ECM
Zoho CRM
8.3
Custom fields
Alfresco ECM
Zoho CRM
8.1
Custom objects
Alfresco ECM
Zoho CRM
8.1
Scripting environment
Alfresco ECM
Zoho CRM
8.5
API for custom integration
Alfresco ECM
Zoho CRM
8.5

Security

Alfresco ECM
Zoho CRM
8.9
Single sign-on capability
Alfresco ECM
Zoho CRM
9.1
Role-based user permissions
Alfresco ECM
Zoho CRM
8.7

Social CRM

Alfresco ECM
Zoho CRM
7.8
Social data
Alfresco ECM
Zoho CRM
7.7
Social engagement
Alfresco ECM
Zoho CRM
7.8

Integrations with 3rd-party Software

Alfresco ECM
Zoho CRM
7.8
Marketing automation
Alfresco ECM
Zoho CRM
7.9
Compensation management
Alfresco ECM
Zoho CRM
7.8

Platform

Alfresco ECM
Zoho CRM
8.1
Mobile access
Alfresco ECM
Zoho CRM
8.1

Pros

Alfresco ECM

  • Document management i.e. it promotes a paperless office
  • Cloud solution i.e. ability to access content outside your work zone
  • Collaborative web content
  • It also brings content and process together
Oluwatoyin Adesemowo profile photo

Zoho CRM

  • Streamlining the process of lead generation from outreach to follow-up to forming partnerships and everything in between.
  • The dashboards and pipeline reports are great for a quick snapshot of where your company stands/what is your company's progress for various desired reports.
  • The customization and formatting of mass emails and being able to save specific templates allows for personalized outreach, without the fear of odd formatting glitches.
No photo available

Cons

Alfresco ECM

  • Some more APIs can be added although the existing APIs very well provide the required features.
  • Their other tools such as collaboration, etc need to be marketed well so that companies adopt Alfresco as a whole package.
  • Alfresco needs to be on the lookout for immediately introducing any new functions provided by other competitive products.
No photo available

Zoho CRM

  • I think the entire dashboard and interface could be more aesthetically pleasing.
  • I would like to see Zoho reduce the amount of "clicks" that are required to navigate and edit a potential, specifically when updating close dates, changing the name of the potential, or adding attachments.
  • On the Lead page I think it's great we can put "notes" in there, but I would like to be able to select which notes are carried over when the lead is converted into a potential. Many times I have information that is great for the Lead page or the Account page, but is really nothing more than a basic description of an organization. I don't want those notes in my potential as I want the notes there to be potential specific and not other information.
  • ZoHo could make the analytics easier to figure out. It's not tough - it just takes time to, again, figure out which module to pull from and some reports you run produce no-data even though we know there should be some there - then you have to work backwards to figure out where you added/didn't add something to the report.
No photo available

Likelihood to Renew

Alfresco ECM

Alfresco ECM 9.0
Based on 9 answers
We have too much invested into it now to choose a different product. We have been using them from almost the beginning, and have seen decent improvements in documentation, functionality and customer support
Jeff Neeve profile photo

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
I would use it again, but my company has moved onto another CRM that plugs into an enterprise solution for manufacturing.
Kymberly Bennett profile photo

Usability

Alfresco ECM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.
No photo available

Support

Alfresco ECM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Online Training

Alfresco ECM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
No photo available

Implementation

Alfresco ECM

Alfresco ECM 9.0
Based on 1 answer
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
No photo available

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

Alfresco ECM

Ultimately a cost decision - Alfresco community is free and has a decent community and various forums, books, etc available. The enterprise version is far less expensive than other options (although costs can add up depending on the the hardware it's running on). It is built upon alot of other mainstream products such as lucene/solr, spring, java and fits into our environment nicely.
Jeff Neeve profile photo

Zoho CRM

Zoho CRM is a web software that has all business included, it's not a complementary part of software that has to be bought at different prices to get the job done. It's very frustrating having a computer software, and with the high cost per user we cannot have the complete Office running at the same level. But with Zoho CRM we can do all the office issues and the CRM software as well, without having the trouble of different updates by users and complex implementation scenarios.
Yemsi Pino profile photo

Return on Investment

Alfresco ECM

  • It increases employee efficiency
Qing Gou profile photo

Zoho CRM

  • The software makes every contact more efficient for a final contract
  • Makes our work to deliver a well defined work and short time to deliver and invoice
  • Gives us the opportunity to show all the work online and show our potential customers time and product relation
Yemsi Pino profile photo

Pricing Details

Alfresco ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alfresco ECM Editions & Modules

Alfresco ECM
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*
1.  /user/month

Zoho CRM Editions & Modules

Zoho CRM
Edition
Standard
$121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details

Add comparison