Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlienVault OSSIM
Score 8.8 out of 10
N/A
OSSIM leverages the power of the AlienVault Open Threat Exchange by allowing users to both contribute and receive real-time information about malicious hosts. AlienVault OSSIM is an open source Security Information and Event Management (SIEM) product. It is a unified platform providing: Asset discovery Vulnerability assessment Intrusion detection Behavioral monitoring SIEM OSSIM provides the basis for AlienVault's proprietary Unified Security…N/A
Freshservice
Score 8.7 out of 10
N/A
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$19
Per Month Per User
Pricing
AlienVault OSSIMFreshservice
Editions & Modules
No answers on this topic
Starter
$19.00
Per Month Per User
Growth
$49.00
Per Month Per User
Pro
$95.00
Per Month Per User
Enterprise
$119
Offerings
Pricing Offerings
AlienVault OSSIMFreshservice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlienVault OSSIMFreshservice
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AlienVault OSSIMFreshservice
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
AlienVault OSSIM
7.5
10 Ratings
4% below category average
Freshservice
-
Ratings
Centralized event and log data collection9.49 Ratings00 Ratings
Correlation7.010 Ratings00 Ratings
Event and log normalization/management8.110 Ratings00 Ratings
Deployment flexibility8.210 Ratings00 Ratings
Integration with Identity and Access Management Tools9.36 Ratings00 Ratings
Custom dashboards and workspaces9.49 Ratings00 Ratings
Host and network-based intrusion detection9.29 Ratings00 Ratings
Data integration/API management5.32 Ratings00 Ratings
Behavioral analytics and baselining5.42 Ratings00 Ratings
Rules-based and algorithmic detection thresholds5.33 Ratings00 Ratings
Response orchestration and automation6.32 Ratings00 Ratings
Reporting and compliance management8.44 Ratings00 Ratings
Incident indexing/searching6.43 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
AlienVault OSSIM
-
Ratings
Freshservice
8.3
112 Ratings
1% above category average
Organize and prioritize service tickets00 Ratings9.0112 Ratings
Expert directory00 Ratings7.778 Ratings
Service restoration00 Ratings7.063 Ratings
Self-service tools00 Ratings8.4102 Ratings
Subscription-based notifications00 Ratings8.681 Ratings
ITSM collaboration and documentation00 Ratings8.893 Ratings
ITSM reports and dashboards00 Ratings8.397 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
AlienVault OSSIM
-
Ratings
Freshservice
7.7
90 Ratings
7% below category average
Configuration mangement00 Ratings8.483 Ratings
Asset management dashboard00 Ratings8.088 Ratings
Policy and contract enforcement00 Ratings6.662 Ratings
Change management
Comparison of Change management features of Product A and Product B
AlienVault OSSIM
-
Ratings
Freshservice
8.2
84 Ratings
3% below category average
Change requests repository00 Ratings8.578 Ratings
Change calendar00 Ratings8.064 Ratings
Service-level management00 Ratings8.278 Ratings
Best Alternatives
AlienVault OSSIMFreshservice
Small Businesses
AlienVault USM
AlienVault USM
Score 7.9 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlienVault OSSIMFreshservice
Likelihood to Recommend
9.3
(10 ratings)
9.0
(113 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
8.0
(1 ratings)
9.1
(6 ratings)
Support Rating
7.9
(3 ratings)
8.5
(77 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
AlienVault OSSIMFreshservice
Likelihood to Recommend
AT&T Cybersecurity
If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Read full review
Freshworks Inc
Freshservice is a complete ITSM solution. I have used some others over the years and moved away from them to Freshservice. I have implemented Freshservice in 2 new roles over the years, and everyone has loved it. The functionality that it incorporates, enabling IT teams to become ITIL compliant is truly useful. Compared to 5 other ITSM tools that I have used over the last 10 years, Freshservice is far better.
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Pros
AT&T Cybersecurity
  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Read full review
Freshworks Inc
  • Workflow automation
  • Knowledge base articles for users and agents
  • easy to add categories & sub category and make them compulsory so that ticket cannot be closed without filling the information
  • it works with email address very simple to create different department and queues
Read full review
Cons
AT&T Cybersecurity
  • Creating custom rules is a bit complicated
  • Reporting could be improved
  • Agent has caused conflicts with a couple of our other applications
Read full review
Freshworks Inc
  • Change Management - Current system is geared towards full software or system change management. It would be great to have a simple Yes/No approval without having to utilize their workflow tools.
  • Data selection filters - Overall, their data filters are very good, but it would be useful to have "Last Week" and "Last Month" in the date selectors.
Read full review
Likelihood to Renew
AT&T Cybersecurity
No answers on this topic
Freshworks Inc
It's overall value in our organization is extremely high and it has become an essential part of our business.
Read full review
Usability
AT&T Cybersecurity
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Read full review
Freshworks Inc
On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
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Support Rating
AT&T Cybersecurity
Everything is done through MSSP and installation pro services. Once those hours are burned up, then you're on your own without a lot of help. Typically the pro services hours aren't enough to get past 60 days and MSSP are hit and miss. We had a miss for installation helpers.
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Freshworks Inc
I contacted support once and the person handling the request was very helpful. The staff is very competent. In my opinion communication could be improved as the level of spoken English is very high. I was unable to understand some words, in fact two people participated in the second meeting.
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Implementation Rating
AT&T Cybersecurity
No answers on this topic
Freshworks Inc
think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
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Alternatives Considered
AT&T Cybersecurity
Originally my organization leveraged alien value due to the lower cost of entry and ability to manage it as a service provider. Unfortunately, after several years of working with this tool, it became unwieldy to use as it felt that almost every useful report had to be created by hand. As other tools have come out with the ability to do automated responses such as Stellar Data processor, we have begun to evaluate alternatives.
Read full review
Freshworks Inc
I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not have an onboarding feature and other integrations that Freshservice has
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Return on Investment
AT&T Cybersecurity
  • It satisfied a requirement of our audit team (internal and external).
  • Custom written alerts allow us to be proactive for some events.
  • Stable product means we don't spend a lot of time keeping it up and running.
Read full review
Freshworks Inc
  • Freshservice has allowed our organization to better track the amount of tickets that come in for a particular individual. This allows us to better support a user that is having multiple of the same issue over an extended period.
  • The communication to the user has greatly increased due to the automated messages that Freshservice has built in.
Read full review
ScreenShots

Freshservice Screenshots

Screenshot of Android App SupportScreenshot of Asset ManagementScreenshot of Project ManagementScreenshot of Asset ManagementScreenshot of Change ManagementScreenshot of Project Management