AlienVault OSSIM vs. Microsoft System Center Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlienVault OSSIM
Score 8.7 out of 10
N/A
OSSIM leverages the power of the AlienVault Open Threat Exchange by allowing users to both contribute and receive real-time information about malicious hosts. AlienVault OSSIM is an open source Security Information and Event Management (SIEM) product. It is a unified platform providing: Asset discovery Vulnerability assessment Intrusion detection Behavioral monitoring SIEM OSSIM provides the basis for AlienVault's proprietary Unified Security…N/A
Microsoft System Center Service Manager
Score 8.3 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Pricing
AlienVault OSSIMMicrosoft System Center Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlienVault OSSIMMicrosoft System Center Service Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlienVault OSSIMMicrosoft System Center Service Manager
Top Pros
Top Cons
Features
AlienVault OSSIMMicrosoft System Center Service Manager
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
AlienVault OSSIM
7.5
11 Ratings
4% below category average
Microsoft System Center Service Manager
-
Ratings
Centralized event and log data collection9.410 Ratings00 Ratings
Correlation7.011 Ratings00 Ratings
Event and log normalization/management8.111 Ratings00 Ratings
Deployment flexibility8.211 Ratings00 Ratings
Integration with Identity and Access Management Tools9.36 Ratings00 Ratings
Custom dashboards and workspaces9.410 Ratings00 Ratings
Host and network-based intrusion detection9.29 Ratings00 Ratings
Data integration/API management5.32 Ratings00 Ratings
Behavioral analytics and baselining5.42 Ratings00 Ratings
Rules-based and algorithmic detection thresholds5.33 Ratings00 Ratings
Response orchestration and automation6.32 Ratings00 Ratings
Reporting and compliance management8.44 Ratings00 Ratings
Incident indexing/searching6.43 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
AlienVault OSSIM
-
Ratings
Microsoft System Center Service Manager
7.8
7 Ratings
5% below category average
Organize and prioritize service tickets00 Ratings8.04 Ratings
Expert directory00 Ratings7.03 Ratings
Service restoration00 Ratings7.04 Ratings
Self-service tools00 Ratings8.75 Ratings
Subscription-based notifications00 Ratings7.04 Ratings
ITSM collaboration and documentation00 Ratings9.76 Ratings
ITSM reports and dashboards00 Ratings7.16 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
AlienVault OSSIM
-
Ratings
Microsoft System Center Service Manager
8.2
7 Ratings
1% below category average
Configuration mangement00 Ratings9.86 Ratings
Asset management dashboard00 Ratings8.77 Ratings
Policy and contract enforcement00 Ratings6.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
AlienVault OSSIM
-
Ratings
Microsoft System Center Service Manager
6.7
6 Ratings
23% below category average
Change requests repository00 Ratings6.16 Ratings
Change calendar00 Ratings6.05 Ratings
Service-level management00 Ratings8.05 Ratings
Best Alternatives
AlienVault OSSIMMicrosoft System Center Service Manager
Small Businesses
AlienVault USM
AlienVault USM
Score 8.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
InsightIDR
InsightIDR
Score 8.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
InsightIDR
InsightIDR
Score 8.6 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlienVault OSSIMMicrosoft System Center Service Manager
Likelihood to Recommend
9.3
(11 ratings)
8.8
(7 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
7.9
(3 ratings)
8.9
(2 ratings)
User Testimonials
AlienVault OSSIMMicrosoft System Center Service Manager
Likelihood to Recommend
AT&T Cybersecurity
If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
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Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
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Pros
AT&T Cybersecurity
  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
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Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
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Cons
AT&T Cybersecurity
  • Creating custom rules is a bit complicated
  • Reporting could be improved
  • Agent has caused conflicts with a couple of our other applications
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Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
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Usability
AT&T Cybersecurity
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
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Microsoft
No answers on this topic
Support Rating
AT&T Cybersecurity
Everything is done through MSSP and installation pro services. Once those hours are burned up, then you're on your own without a lot of help. Typically the pro services hours aren't enough to get past 60 days and MSSP are hit and miss. We had a miss for installation helpers.
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Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
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Alternatives Considered
AT&T Cybersecurity
Originally my organization leveraged alien value due to the lower cost of entry and ability to manage it as a service provider. Unfortunately, after several years of working with this tool, it became unwieldy to use as it felt that almost every useful report had to be created by hand. As other tools have come out with the ability to do automated responses such as Stellar Data processor, we have begun to evaluate alternatives.
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Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
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Return on Investment
AT&T Cybersecurity
  • It satisfied a requirement of our audit team (internal and external).
  • Custom written alerts allow us to be proactive for some events.
  • Stable product means we don't spend a lot of time keeping it up and running.
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Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
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ScreenShots