AlienVault OSSIM vs BMC Track-It!

• Most of the configuration comes out-of-the-box suited for most environments. Setting it up is really easy, with the wizard, you can have it working in less than 3 hours of deployment, without counting asset installation.
• Out-of-the-box dashboards are really useful. You can modify or add new widgets to suit your needs, but you'll most likely agree with what already comes configured.
• The tickets feature for handling alarms is really easy to use.

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• Crystal Reports allow for custom reports to fill whatever need you have.
• An open design lets you create the workflows, ticket menus and other structures just how you want.
• The email submission feature works well both directly and using web forms to submit and route tickets effectively.
• The ability to create master project tickets and then assignment tickets for individual tasks/contributions works very well to organize, track, and report project tasks.

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• The correlation directives that come out of the box are very few. I understand more correlation directives are a premium product, but one can hardly see the value of having very few. It makes new customers think they will not get better directives when they switch to the full USM or USM Anywhere.
• Same with reports, the few reports it comes out of the box can be retrieved using other tools that are better prepared for the task. I understand that compliance reports aren't free, but at least I'd expect more security reports.
• The OTX tab in dashboards sometimes takes too long to load, even if you have a fast internet and plenty of resources in the VM.

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• Track-It! works well for our organization of up to 200 users. I don't know how well it would scale out beyond that.
• Initial set up can be frustrating and challenging. Setting up forms is a tedious process.
• There were occasions where functionality was missing, support logged a request ticket and nothing came of it.

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• The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
• On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
• Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.

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• We've decreased staff while increasing productivity.
• End users feel more in control by being able to enter their own tickets.

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