What users are saying about

BMC Track-It!

23 Ratings

AlienVault OSSIM

14 Ratings
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Score 8.2 out of 101

BMC Track-It!

23 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
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BMC Track-It!

If you are looking for a flexible, highly customizable ticketing or work management tool, this will work for you. It will allow you to create (or use your existing) escalation workflows and tracking. You don't have to adjust to the structure of the software, it can be easily customized to you. The email ticket routing works well and is relatively simple to set up. You can customize the reports to get the very specific data you want.If you don't have a structure for tickets or projects, this doesn't have a built-in structure for you. So if you are looking for a solution to provide an escalation and workflow system for you, this may not be for you. There are products and services out there that have rigid structures in place already that may be a better fit.
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Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.2
BMC Track-It!
Centralized event and log data collection
AlienVault OSSIM
8.3
BMC Track-It!
Correlation
AlienVault OSSIM
8.0
BMC Track-It!
Event and log normalization
AlienVault OSSIM
8.0
BMC Track-It!
Deployment flexibility
AlienVault OSSIM
8.7
BMC Track-It!
Integration with Identity and Access Management Tools
AlienVault OSSIM
7.5
BMC Track-It!
Custom dashboards and views
AlienVault OSSIM
8.0
BMC Track-It!
Host and network-based intrusion detection
AlienVault OSSIM
8.7
BMC Track-It!

IT Asset Management

AlienVault OSSIM
BMC Track-It!
6.8
Software and hardware inventory tracking
AlienVault OSSIM
BMC Track-It!
6.7
License management
AlienVault OSSIM
BMC Track-It!
6.7
Asset lifecycle monitoring
AlienVault OSSIM
BMC Track-It!
7.2
Contract management
AlienVault OSSIM
BMC Track-It!
7.3
Asset relationship management
AlienVault OSSIM
BMC Track-It!
6.3

Pros

  • Most of the configuration comes out-of-the-box suited for most environments. Setting it up is really easy, with the wizard, you can have it working in less than 3 hours of deployment, without counting asset installation.
  • Out-of-the-box dashboards are really useful. You can modify or add new widgets to suit your needs, but you'll most likely agree with what already comes configured.
  • The tickets feature for handling alarms is really easy to use.
Ivan Montilla Miralles profile photo
  • Crystal Reports allow for custom reports to fill whatever need you have.
  • An open design lets you create the workflows, ticket menus and other structures just how you want.
  • The email submission feature works well both directly and using web forms to submit and route tickets effectively.
  • The ability to create master project tickets and then assignment tickets for individual tasks/contributions works very well to organize, track, and report project tasks.
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Cons

  • The correlation directives that come out of the box are very few. I understand more correlation directives are a premium product, but one can hardly see the value of having very few. It makes new customers think they will not get better directives when they switch to the full USM or USM Anywhere.
  • Same with reports, the few reports it comes out of the box can be retrieved using other tools that are better prepared for the task. I understand that compliance reports aren't free, but at least I'd expect more security reports.
  • The OTX tab in dashboards sometimes takes too long to load, even if you have a fast internet and plenty of resources in the VM.
Ivan Montilla Miralles profile photo
  • Track-It! works well for our organization of up to 200 users. I don't know how well it would scale out beyond that.
  • Initial set up can be frustrating and challenging. Setting up forms is a tedious process.
  • There were occasions where functionality was missing, support logged a request ticket and nothing came of it.
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Usability

AlienVault OSSIM8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault OSSIM has the upper ante in initial deployment price, being that it's open source. Also, with perhaps the exception of SolarWinds, it has a lower optimal requirements for onsite deployment, hence your OPEX won't be hit very hard by investing in new hardware to suit the appliance. The correlation engine is somewhat more robust that their counterparts in LogRhythm and SolarWinds, and the IDS (both NIDS and HIDS) are more reliable as well in terms of results. Finally, although Tenable SecurityCenter is more robust in dashboards, alerts and reports, it comes short in front of OSSIM in terms of real-time IDS and SIEM correlation.
Jose Quintero profile photo
There is no product that comes close to the functionality that Track-It! has.
Jacquie Harrison profile photo

Return on Investment

  • The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
  • On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
  • Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.
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  • We've decreased staff while increasing productivity.
  • End users feel more in control by being able to enter their own tickets.
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Pricing Details

AlienVault OSSIM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BMC Track-It!

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details