What users are saying about

Samanage

Top Rated
30 Ratings

AlienVault OSSIM

14 Ratings
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Score 8.1 out of 101

Samanage

Top Rated
30 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles profile photo

Samanage

Samanage is well suited for companies needing a simple to use cloud-based helpdesk system which still retains a lot of functionality. It has been surprisingly fast and easy to adapt and be a workhorse ensuring all our users gets timely support. IT can measure it up against our KPI's. Users have reported being satisfied with both ticket processing and service cataloging.
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Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.1
Samanage
Centralized event and log data collection
AlienVault OSSIM
8.0
Samanage
Correlation
AlienVault OSSIM
7.7
Samanage
Event and log normalization
AlienVault OSSIM
7.6
Samanage
Deployment flexibility
AlienVault OSSIM
9.0
Samanage
Integration with Identity and Access Management Tools
AlienVault OSSIM
7.5
Samanage
Custom dashboards and views
AlienVault OSSIM
8.0
Samanage
Host and network-based intrusion detection
AlienVault OSSIM
8.7
Samanage

Incident and problem management

AlienVault OSSIM
Samanage
8.4
Organize and prioritize service tickets
AlienVault OSSIM
Samanage
9.4
Expert directory
AlienVault OSSIM
Samanage
8.1
Service restoration
AlienVault OSSIM
Samanage
7.9
Self-service tools
AlienVault OSSIM
Samanage
8.5
Subscription-based notifications
AlienVault OSSIM
Samanage
8.4
ITSM collaboration and documentation
AlienVault OSSIM
Samanage
8.3
ITSM reports and dashboards
AlienVault OSSIM
Samanage
8.5

ITSM asset management

AlienVault OSSIM
Samanage
8.4
Configuration mangement
AlienVault OSSIM
Samanage
8.6
Asset management dashboard
AlienVault OSSIM
Samanage
8.7
Policy and contract enforcement
AlienVault OSSIM
Samanage
7.8

Change management

AlienVault OSSIM
Samanage
7.6
Change requests repository
AlienVault OSSIM
Samanage
7.8
Change calendar
AlienVault OSSIM
Samanage
7.0
Service-level management
AlienVault OSSIM
Samanage
8.0

Pros

  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Jose Quintero profile photo
  • Workflows once set up work very well.
  • SLAs and automatic escalation work as you would expect.
  • SSO was easy to set up so getting users into the system was no problem.
Jon Gabriel Bolland II profile photo

Cons

  • OSSIM, being an open source solution, lacks log management (a treat that the full USM has). Perhaps a feature to include a lightweight version inside the SIEM Correlation engine can be appreciated.
  • The appliance also lacks support for Cloud-based servers and apps. This feature is also present in USM, so it's unlikely this will appear in OSSIM, but I'd suggest also a reduced version of it included in this appliance.
  • More integration with third-party solutions such as BMC Remedy and ServiceNow, although this can be emulated through email alerts, as most ITSM solutions have the ability of converting incoming email messages into tickets.
Jose Quintero profile photo
  • The need a mobile app. The current way of using it on a phone is not well done. It's very difficult to use the drop down lists.
  • The work orders that are continuous continue to be difficult to automatically trigger.
Noel Green, PMP profile photo

Usability

AlienVault OSSIM8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo
Samanage9.1
Based on 2 answers
No answer on this topic is available.

Reliability and Availability

No score
No answers yet
No answers on this topic
Samanage9.1
Based on 4 answers
Its always works and has never been down for us in 2 years!
Mark Murray profile photo

Alternatives Considered

AlienVault OSSIM has the upper ante in initial deployment price, being that it's open source. Also, with perhaps the exception of SolarWinds, it has a lower optimal requirements for onsite deployment, hence your OPEX won't be hit very hard by investing in new hardware to suit the appliance. The correlation engine is somewhat more robust that their counterparts in LogRhythm and SolarWinds, and the IDS (both NIDS and HIDS) are more reliable as well in terms of results. Finally, although Tenable SecurityCenter is more robust in dashboards, alerts and reports, it comes short in front of OSSIM in terms of real-time IDS and SIEM correlation.
Jose Quintero profile photo
Their price is great compared to other companies. You get loads of features compared to other products.It works!
Mark Murray profile photo

Return on Investment

  • The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
  • On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
  • Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.
Jose Quintero profile photo
  • Better Customer Service
  • Increased Communication with End-Users
Jason Yeary profile photo

Screenshots

AlienVault OSSIM
Samanage

Pricing Details

AlienVault OSSIM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AlienVault OSSIM More Information

Samanage

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Samanage More Information