What users are saying about
37 Ratings
15 Ratings
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Score 8.5 out of 101
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Likelihood to Recommend

AlienVault OSSIM

Small, medium or large, every company can benefit from this tool. Even if you decide to supplement your existing SIEM this is the way to go and chances are you might end up switching to this as your primary.
No photo available

Samanage

The lack of new features and outdated features makes them lose out. Their competitors have a better offering. What's worse is their management is horrible, would not recommend working with this company. They refused to work with us through license cost issues.
No photo available

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.1
Samanage
Centralized event and log data collection
AlienVault OSSIM
8.4
Samanage
Correlation
AlienVault OSSIM
8.0
Samanage
Event and log normalization
AlienVault OSSIM
7.9
Samanage
Deployment flexibility
AlienVault OSSIM
8.6
Samanage
Integration with Identity and Access Management Tools
AlienVault OSSIM
7.4
Samanage
Custom dashboards and views
AlienVault OSSIM
8.1
Samanage
Host and network-based intrusion detection
AlienVault OSSIM
8.6
Samanage

Incident and problem management

AlienVault OSSIM
Samanage
7.3
Organize and prioritize service tickets
AlienVault OSSIM
Samanage
7.9
Expert directory
AlienVault OSSIM
Samanage
6.7
Service restoration
AlienVault OSSIM
Samanage
6.5
Self-service tools
AlienVault OSSIM
Samanage
7.4
Subscription-based notifications
AlienVault OSSIM
Samanage
7.8
ITSM collaboration and documentation
AlienVault OSSIM
Samanage
7.8
ITSM reports and dashboards
AlienVault OSSIM
Samanage
7.1

ITSM asset management

AlienVault OSSIM
Samanage
7.9
Configuration mangement
AlienVault OSSIM
Samanage
7.8
Asset management dashboard
AlienVault OSSIM
Samanage
8.2
Policy and contract enforcement
AlienVault OSSIM
Samanage
7.8

Change management

AlienVault OSSIM
Samanage
6.8
Change requests repository
AlienVault OSSIM
Samanage
6.8
Change calendar
AlienVault OSSIM
Samanage
6.2
Service-level management
AlienVault OSSIM
Samanage
7.3

Pros

AlienVault OSSIM

  • Most of the configuration comes out-of-the-box suited for most environments. Setting it up is really easy, with the wizard, you can have it working in less than 3 hours of deployment, without counting asset installation.
  • Out-of-the-box dashboards are really useful. You can modify or add new widgets to suit your needs, but you'll most likely agree with what already comes configured.
  • The tickets feature for handling alarms is really easy to use.
Ivan Montilla Miralles profile photo

Samanage

  • Very user friendly interface
  • Great workflows
  • The service catalog is very useful and allows us to automate a lot of services we provide.
No photo available

Cons

AlienVault OSSIM

  • The correlation directives that come out of the box are very few. I understand more correlation directives are a premium product, but one can hardly see the value of having very few. It makes new customers think they will not get better directives when they switch to the full USM or USM Anywhere.
  • Same with reports, the few reports it comes out of the box can be retrieved using other tools that are better prepared for the task. I understand that compliance reports aren't free, but at least I'd expect more security reports.
  • The OTX tab in dashboards sometimes takes too long to load, even if you have a fast internet and plenty of resources in the VM.
Ivan Montilla Miralles profile photo

Samanage

  • The dependent drop down in the self-service forms could be made more flexible. It's only possible to do one dependent drop down.
  • The multi-department choice isn't available when creating self-service forms. That would be a nice addition.
  • No proper inventory list on user basis functionality.
Christopher Fritz profile photo

Usability

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo

Samanage

Samanage 9.1
Based on 2 answers
No answer on this topic is available.

Reliability and Availability

AlienVault OSSIM

No score
No answers yet
No answers on this topic

Samanage

Samanage 9.1
Based on 4 answers
Its always works and has never been down for us in 2 years!
Mark Murray profile photo

Alternatives Considered

AlienVault OSSIM

AlienVault OSSIM as the first experience with a SIEM is very fine, especially if your company is an SMB. Every SIEM shares some features in common with other products, features such as log retrieval and normalization. So if you stick with principles, you can learn other SIEM products as well. If your environment is not of a minimum size, LogRhythm might be overkill for your network, same with McAfee Enterprise Security Manager.
Ivan Montilla Miralles profile photo

Samanage

Samanage is much simpler to implement in a medium-sized organization of around 100 employees. Other software easily gets more complex, and would have taken too much time for an end user to learn as well as inexperienced IT gurus. Price etc also has a say, and with Samanage you will find the biggest expense when you look at the admin users, and not the end user license.
Christopher Fritz profile photo

Return on Investment

AlienVault OSSIM

  • The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
  • On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
  • Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.
Jose Quintero profile photo

Samanage

  • Prior, a lot of things weren't being tracked and resolved. Having a ticketing system in place has helped that a lot.
  • Some users that aren't frequently using it or trained can struggle with it. Not really a limitation of the product.
Colin Jackson, CISSP, MMIS, GMON profile photo

Screenshots

AlienVault OSSIM

Samanage

Pricing Details

AlienVault OSSIM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Samanage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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