What users are saying about

SysAid

21 Ratings

AlienVault OSSIM

14 Ratings
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Score 8.2 out of 101

SysAid

21 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles profile photo

SysAid

Some key questions to ask during the selection process would be: 1. How can this product make life easier for my help desk and IT staff? 2. How can this product save me money?3. Are there discounts available for my corporation?4. What sets you apart from other products that have similar features?5. Is there an option for Proof of Concept?
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Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.2
SysAid
Centralized event and log data collection
AlienVault OSSIM
8.3
SysAid
Correlation
AlienVault OSSIM
8.0
SysAid
Event and log normalization
AlienVault OSSIM
8.0
SysAid
Deployment flexibility
AlienVault OSSIM
8.7
SysAid
Integration with Identity and Access Management Tools
AlienVault OSSIM
7.5
SysAid
Custom dashboards and views
AlienVault OSSIM
8.0
SysAid
Host and network-based intrusion detection
AlienVault OSSIM
8.7
SysAid

Incident and problem management

AlienVault OSSIM
SysAid
7.3
Organize and prioritize service tickets
AlienVault OSSIM
SysAid
9.0
Expert directory
AlienVault OSSIM
SysAid
7.3
Service restoration
AlienVault OSSIM
SysAid
7.0
Self-service tools
AlienVault OSSIM
SysAid
6.0
Subscription-based notifications
AlienVault OSSIM
SysAid
6.9
ITSM collaboration and documentation
AlienVault OSSIM
SysAid
7.3
ITSM reports and dashboards
AlienVault OSSIM
SysAid
8.0

ITSM asset management

AlienVault OSSIM
SysAid
6.0
Configuration mangement
AlienVault OSSIM
SysAid
6.5
Asset management dashboard
AlienVault OSSIM
SysAid
6.5
Policy and contract enforcement
AlienVault OSSIM
SysAid
4.9

Change management

AlienVault OSSIM
SysAid
7.7
Change requests repository
AlienVault OSSIM
SysAid
8.0
Change calendar
AlienVault OSSIM
SysAid
7.0
Service-level management
AlienVault OSSIM
SysAid
8.0

Pros

  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Jose Quintero profile photo
  • SysAid provides an easy to use interface that allows customers to easily understand how to submit help desk tickets.
  • SysAid allows the user to insert screenshots directly into the tickets. This allows users to quickly display a particular issue to their IT staff for researching purposes and also allows the user to paint the picture they are trying to get across to IT
  • SysAid also allows you to remotely assist users that have the SysAid client installed on their PCs. This allows IT to save time and quickly assist users in realtime.
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Cons

  • OSSIM, being an open source solution, lacks log management (a treat that the full USM has). Perhaps a feature to include a lightweight version inside the SIEM Correlation engine can be appreciated.
  • The appliance also lacks support for Cloud-based servers and apps. This feature is also present in USM, so it's unlikely this will appear in OSSIM, but I'd suggest also a reduced version of it included in this appliance.
  • More integration with third-party solutions such as BMC Remedy and ServiceNow, although this can be emulated through email alerts, as most ITSM solutions have the ability of converting incoming email messages into tickets.
Jose Quintero profile photo
  • The version of SysAid we used was the free version so it had limitations on the amount of users we could have using the product. I'm sure there were other features that we didn't have, but it worked for what we needed it for.
  • You have to install the client on each machine that you want to remote into. This was the requirement when I used the product, but that could have since been changed or there may be a better solution with the premium versions.
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Usability

AlienVault OSSIM8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo
SysAid3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
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Alternatives Considered

AlienVault OSSIM has the upper ante in initial deployment price, being that it's open source. Also, with perhaps the exception of SolarWinds, it has a lower optimal requirements for onsite deployment, hence your OPEX won't be hit very hard by investing in new hardware to suit the appliance. The correlation engine is somewhat more robust that their counterparts in LogRhythm and SolarWinds, and the IDS (both NIDS and HIDS) are more reliable as well in terms of results. Finally, although Tenable SecurityCenter is more robust in dashboards, alerts and reports, it comes short in front of OSSIM in terms of real-time IDS and SIEM correlation.
Jose Quintero profile photo
I have used a number of help desk incident management tools and found that SysAid has a more efficient system, when it comes to tracking incidents and quickly gathering the information needed to make a quick analysis of the technological issues within the company.
Jennifer Kern profile photo

Return on Investment

  • The ROI of OSSIM itself is, obviously, immediate, being that it's a free, open-source product. However, you must take into account other inherent investments to cover up for the lack of official support, such as certified agents or consultants that take care of the management and maintenance of the product once in production.
  • On the other hand, the potential loss of information and interruption of operativity due to malware and other threats is really unmeasurable. The implicit savings in OSSIM as a SIEM (Security Information and Event Management) are really the major positive impact on your organization's revenue.
  • Finally, and from a reseller's point of view, reselling OSSIM has the big plus of being a professional services-only asset, given that the appliance itself is free of charge. The only thing to consider is the initial investment in team members with the required capacitation and knowledge to address such professional services to potential customers.
Jose Quintero profile photo
  • It definitely provided us with better customer service tools, because it gave us the information needed to communicate with end users and business staff effectively.
  • It provided us with efficient time response to issues due to the tools available in the software for organizing the incident.
Jennifer Kern profile photo

Pricing Details

AlienVault OSSIM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SysAid

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details