What users are saying about
27 Ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles profile photo

SysAid

Any small to medium business wanting a quick, inexpensive and easy to use service ticket solution is a prime target for SysAid. Not working in an enterprise it is hard for me to evaluate SysAid's use there. It might be lacking some of the more advanced features used in an enterprise scenario. If I were evaluating SysAid for use in an enterprise, I would think it would still deserve to be on the short list, since sometimes IT people think they need more than they really do
Jeff Daniels profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
8.1
SysAid
Centralized event and log data collection
AlienVault OSSIM
8.5
SysAid
Correlation
AlienVault OSSIM
7.8
SysAid
Event and log normalization
AlienVault OSSIM
7.5
SysAid
Deployment flexibility
AlienVault OSSIM
8.7
SysAid
Integration with Identity and Access Management Tools
AlienVault OSSIM
8.0
SysAid
Custom dashboards and views
AlienVault OSSIM
7.3
SysAid
Host and network-based intrusion detection
AlienVault OSSIM
8.7
SysAid

Incident and problem management

AlienVault OSSIM
SysAid
7.2
Organize and prioritize service tickets
AlienVault OSSIM
SysAid
8.9
Expert directory
AlienVault OSSIM
SysAid
7.2
Service restoration
AlienVault OSSIM
SysAid
6.8
Self-service tools
AlienVault OSSIM
SysAid
5.9
Subscription-based notifications
AlienVault OSSIM
SysAid
6.7
ITSM collaboration and documentation
AlienVault OSSIM
SysAid
7.1
ITSM reports and dashboards
AlienVault OSSIM
SysAid
7.9

ITSM asset management

AlienVault OSSIM
SysAid
5.8
Configuration mangement
AlienVault OSSIM
SysAid
6.4
Asset management dashboard
AlienVault OSSIM
SysAid
6.4
Policy and contract enforcement
AlienVault OSSIM
SysAid
4.7

Change management

AlienVault OSSIM
SysAid
7.8
Change requests repository
AlienVault OSSIM
SysAid
8.0
Change calendar
AlienVault OSSIM
SysAid
7.1
Service-level management
AlienVault OSSIM
SysAid
8.2

Pros

AlienVault OSSIM

  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Jose Quintero profile photo

SysAid

  • The workflow functionality works well to get approvals, or assigning to different teams.
  • The tool is easy to use as a front end for users.
  • Work allocation can be monitored closely, and give a holistic view in terms of issues hitting your service desk.
No photo available

Cons

AlienVault OSSIM

  • Reporting is not the greatest. I had internal developers take data and create some reports that better fit my needs.
  • Navigation through the vulnerability scans is not ideal.
  • Asset management is also cumbersome to navigate through.
Laurie Keith profile photo

SysAid

  • The product is very large and complex. Expect a steep learning curve to get full benefits.
  • Flexibility is both a strength and a weakness. Consider obtaining expert guidance (at a cost) to get system setup to your own needs more quickly.
  • Time zone difference (USA vs Israel) has presented problems in communication in the past.
  • Their reporting product is weak. The Excel files it can output are practically worthless. Plan on mining their database with your own tools for most useful reports.
Bill Davis profile photo

Usability

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero profile photo

SysAid

SysAid 3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
No photo available

Support

AlienVault OSSIM

AlienVault OSSIM 9.5
Based on 2 answers
AlienVault OSSIM support has been very good. I have not had an issue that they were not able to quickly identify and provide a fix for. They are very quick to respond to open cases and are very knowledgeable in the product, which makes troubleshooting issues fast and solutions are provided quickly.
Laurie Keith profile photo

SysAid

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault OSSIM

Best bang for the buck. Darktrace did not perform even close to AlienVault. I ran them concurrently. AlienVault consistently found issues that Darktrace didn't pick up, and the Darktrace incidents were false positives. At one point, Darktrace stated I had 2,000 servers and I have 112.FortiSIEM is an awesome package but it's more then I need (or can afford). I would need to add staff, for at least the first year or so, just to get it setup and configured correctly.
Matthew Frederickson profile photo

SysAid

In my opinion, SysAid is much easier to use than similar products I've used and it allows for remote assistance within the tickets, which is always a plus. With a much easier to use interface, I think any user can figure out how to use the system. Overall, SysAid provided us with a great experience for what we needed at the time.
No photo available

Return on Investment

AlienVault OSSIM

  • The only investment here is setting it up and I think seeing it's performance it's a fantastic tool and has a great positive ROI!
No photo available

SysAid

  • It made management realize how much work some people were doing compared to others and when we needed to hire more help.
  • For our small company, the costs got to be too much.
  • The help desk was helpful, but they had odd hours since they are based in Isreal. I swear one day it sounded like someone was calling me from the back of a pickup truck that had chickens on it.
No photo available

Pricing Details

AlienVault OSSIM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysAid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison