AlienVault USM vs Autotask | TrustRadius

What users are saying about

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Autotask

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Score 7.9 out of 10

Based on 329 reviews and ratings

Autotask

Score 7.8 out of 10

Based on 57 reviews and ratings

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Feature Rating Comparison

AlienVault USM

7.3

Autotask

—

Centralized event and log data collection

8.0

—

Correlation

8.0

—

Event and log normalization

8.0

—

Deployment flexibility

7.0

—

Custom dashboards and views

6.0

—

Host and network-based intrusion detection

7.0

—

AlienVault USM

—

Autotask

8.4

Organize and prioritize service tickets

—

9.6

Expert directory

—

7.4

Service restoration

—

7.0

Self-service tools

—

7.5

Subscription-based notifications

—

9.2

ITSM collaboration and documentation

—

8.9

ITSM reports and dashboards

—

9.4

AlienVault USM

—

Autotask

8.8

Configuration mangement

—

8.5

Asset management dashboard

—

8.1

Policy and contract enforcement

—

9.8

AlienVault USM

—

Autotask

9.4

Change requests repository

—

9.7

Change calendar

—

9.3

Service-level management

—

9.1

Pros

The SIEM does a good job of correlating network data from multiple sources along with the Data from deployed HIDS
The Nmap scan is fast and non-invasive that defines devices on your network.
The vulnerability scanning has several options and reports to enable data to be available for compliance purposes.

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Director of Cyber Security and Networking

First Recovery GroupHospital & Health Care, 51-200 employees

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Billing on work completed
Organization
Business contact management

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Project Manager

iSynergyInformation Technology and Services, 1-10 employees

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Cons

Walking through all the devices after a Nmap or device discovery scan can be tedious to get the data correct
When deploying HIDS, it would be better if the system gave more detail as to the deployment error
Offline updating of licenses can be a little time-consuming

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Director of Cyber Security and Networking

First Recovery GroupHospital & Health Care, 51-200 employees

View all 194 answers on this topic

Would like to be able to work on files simultaneously.
Web interface could be more intuitive. Have to click a lot of buttons to do simple tasks.

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Graphic Designer

HERO MarketingMarketing and Advertising, 1-10 employees

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Likelihood to Renew

AlienVault USM9.0

Based on 13 answers

The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.

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Aaron Rothstein

IT Systems Architect

ROTHSTEIN.ioRestaurants, 5001-10,000 employees

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Autotask9.0

Based on 1 answer

After using multiple products on the market, Autotask was intuitive and easy to manage.

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Daniel J. Lewis

System Administrator

vdiscoveryManagement Consulting, 51-200 employees

View all 1 answers on this topic

Usability

AlienVault USM7.2

Based on 33 answers

Only because there is a lot configuring to get it running

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Network Administrator

The Nuss Group, Inc.Transportation/Trucking/Railroad, 201-500 employees

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Autotask9.0

Based on 1 answer

The work flow is much better then other competitors

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Daniel J. Lewis

System Administrator

vdiscoveryManagement Consulting, 51-200 employees

View all 1 answers on this topic

Support

AlienVault USM7.6

Based on 24 answers

I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.

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Mikhail Suleymanov

Chief Compliance Officer

Just2TradeCapital Markets, 11-50 employees

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Autotask8.0

Based on 1 answer

Due to the cloud based technology our downtime is significantly less then other software based programs.

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Daniel J. Lewis

System Administrator

vdiscoveryManagement Consulting, 51-200 employees

View all 1 answers on this topic

Implementation

AlienVault USM7.1

Based on 37 answers

Anything beyond a vanilla deployment will take a lot of effort.

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Aaron Rothstein

IT Systems Architect

ROTHSTEIN.ioRestaurants, 5001-10,000 employees

View all 37 answers on this topic

No score

No answers yet

No answers on this topic

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Alternatives Considered

I hate to say it, but one of the main reasons we selected the AlienVault was the price. Some of the cheaper options seemed too difficult to manage and the more expensive options were both expensive and difficult to manage. We don't have a Security Admin so simplicity was a big factor.

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System Administrator

AKT CPAs, Advisors, ConsultantsFinancial Services, 201-500 employees

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Everything else either has multiple modules or you need separate suites to do everything you want.

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Project Manager

iSynergyInformation Technology and Services, 1-10 employees

View all 14 answers on this topic

Return on Investment

No answers on this topic

Ask the community to sound off

We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
We track resource utilization to see where our technicians are productive and what is eating their valuable time.
I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.

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Director of Operations

iTech Las VegasInformation Technology and Services, 11-50 employees

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Screenshots

AlienVault USM

USM Anywhere NIDS Dashboard

Autotask—

Pricing Details

AlienVault USM

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Additional Pricing Details

—

More Information

AlienVault USM More Information

Autotask

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

More Information

Autotask More Information

Rating Summary