AlienVault USM vs Autotask

• Compliance: For each compliance aspect in each standard, there's an AlienVault USM feature which helps compliance. For instance, in PCI DSS Compliance you require File Integrity Monitoring, and AlienVault USM has it. Every component of the standard gets covered by the product.
• Data handling: Event management can become cumbersome if not well handled. AlienVault USM classifies event information properly where it belongs to the data it's useful to you. When you export a report, you can filter out easily what you don't need, so you only extract valuable information.
• Asset availability: It is really handy to cover every aspect of your asset classification, events to come in, services each asset has, location, all of the information really helps to draw alarms properly.

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• Shows all the communication within the tickets very clearly, even if it holds a huge amount of information.
• Manages projects effectively by dividing the project into phases, each phase into multiple milestones, and each milestone in multiple tasks. And for each task, you can assign all its related attributes like the resources, estimated hours, duration, start date, end date, and so on.
• It has very professional customizable dashboards that show the progress, status, and even trends of everything.
• It supports notifying internal and external stakeholders for each note added on a project or ticket.

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• Vulnerability Scanner reporting: The reporting from the integrated scanner (OpenVAS) are really difficult to read. They could have done a better job by scraping the report or creating a custom report from the data of the scan. However, leaving the default report template from OpenVAS makes the report somewhat useless.
• Sometimes the local integration fails because of the scope of the tool. Let me elaborate on that: The OpenVAS scanner has certificated that expire within a year, and that makes the USM fail scans if you don't renew certificates yourself. They should have made them last at least 10 years. Same with Nagios, sometimes the integration fails and one doesn't know why unless you jailbreak it and find out in the logs for sure.
• They do not provide a standalone installation of the product, because they modified so much the Linux distribution, that it must always be deployed as a virtual machine or appliance, but not on your own server.

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• Supports Gantt charts for project management.
• Filter tickets for notes for a specific user.
• Creating reports needs enough training to be able to create a professional one.

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• We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
• We track resource utilization to see where our technicians are productive and what is eating their valuable time.
• I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.

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