What users are saying about

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

329 Ratings

Autotask

Top Rated
57 Ratings

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

329 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Autotask

Top Rated
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

AlienVault USM

In my organization's scenario, the on-premise appliance provides great value as we are a small company with site inter-connectivity. Where I am not too sure of is how exactly the product scales with very large networks with separate Windows and network domains.
AJ Gumataotao profile photo

Autotask

This is great for project management - sometimes support has issues because it's not designed for that as much. I would recommend this to anyone that has a project manager with multiple employees. For support help desks this becomes confusing when some things are billable and somethings aren't.
Michaela Good profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Autotask
Centralized event and log data collection
AlienVault USM
8.0
Autotask
Correlation
AlienVault USM
8.0
Autotask
Event and log normalization
AlienVault USM
8.0
Autotask
Deployment flexibility
AlienVault USM
7.0
Autotask
Custom dashboards and views
AlienVault USM
6.0
Autotask
Host and network-based intrusion detection
AlienVault USM
7.0
Autotask

Incident and problem management

AlienVault USM
Autotask
8.4
Organize and prioritize service tickets
AlienVault USM
Autotask
9.6
Expert directory
AlienVault USM
Autotask
7.4
Service restoration
AlienVault USM
Autotask
7.0
Self-service tools
AlienVault USM
Autotask
7.5
Subscription-based notifications
AlienVault USM
Autotask
9.2
ITSM collaboration and documentation
AlienVault USM
Autotask
8.9
ITSM reports and dashboards
AlienVault USM
Autotask
9.4

ITSM asset management

AlienVault USM
Autotask
8.8
Configuration mangement
AlienVault USM
Autotask
8.5
Asset management dashboard
AlienVault USM
Autotask
8.1
Policy and contract enforcement
AlienVault USM
Autotask
9.8

Change management

AlienVault USM
Autotask
9.4
Change requests repository
AlienVault USM
Autotask
9.7
Change calendar
AlienVault USM
Autotask
9.3
Service-level management
AlienVault USM
Autotask
9.1

Pros

  • The SIEM does a good job of correlating network data from multiple sources along with the Data from deployed HIDS
  • The Nmap scan is fast and non-invasive that defines devices on your network.
  • The vulnerability scanning has several options and reports to enable data to be available for compliance purposes.
Clark Crain profile photo
  • Billing on work completed
  • Organization
  • Business contact management
Michaela Good profile photo

Cons

  • Walking through all the devices after a Nmap or device discovery scan can be tedious to get the data correct
  • When deploying HIDS, it would be better if the system gave more detail as to the deployment error
  • Offline updating of licenses can be a little time-consuming
Clark Crain profile photo
  • Would like to be able to work on files simultaneously.
  • Web interface could be more intuitive. Have to click a lot of buttons to do simple tasks.
Lauren Burnett profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo
Autotask9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

AlienVault USM7.2
Based on 33 answers
Only because there is a lot configuring to get it running
Cary Good profile photo
Autotask9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Support

AlienVault USM7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo
Autotask8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Implementation

AlienVault USM7.1
Based on 37 answers
Anything beyond a vanilla deployment will take a lot of effort.
Aaron Rothstein profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I hate to say it, but one of the main reasons we selected the AlienVault was the price. Some of the cheaper options seemed too difficult to manage and the more expensive options were both expensive and difficult to manage. We don't have a Security Admin so simplicity was a big factor.
Will Armistead profile photo
Everything else either has multiple modules or you need separate suites to do everything you want.
Michaela Good profile photo

Return on Investment

No answers on this topic
  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams profile photo

Screenshots

Autotask

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

Autotask

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Autotask More Information