What users are saying about

AlienVault USM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
334 Ratings
Top Rated
57 Ratings

AlienVault USM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
334 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101
Top Rated
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

AlienVault USM

I think AlienVault USM is well suited for a medium size company where there are remote sites. The star configuration deployment would work very well. I would need to see how AlienVault would perform on a large multi-national company if headquarters wanted to correlate all data.
Clark Crain profile photo

Autotask

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Autotask
Centralized event and log data collection
AlienVault USM
8.0
Autotask
Correlation
AlienVault USM
8.0
Autotask
Event and log normalization
AlienVault USM
8.0
Autotask
Deployment flexibility
AlienVault USM
7.0
Autotask
Custom dashboards and views
AlienVault USM
6.0
Autotask
Host and network-based intrusion detection
AlienVault USM
7.0
Autotask

Incident and problem management

AlienVault USM
Autotask
8.5
Organize and prioritize service tickets
AlienVault USM
Autotask
9.6
Expert directory
AlienVault USM
Autotask
6.9
Service restoration
AlienVault USM
Autotask
7.9
Self-service tools
AlienVault USM
Autotask
8.2
Subscription-based notifications
AlienVault USM
Autotask
9.5
ITSM collaboration and documentation
AlienVault USM
Autotask
9.1
ITSM reports and dashboards
AlienVault USM
Autotask
8.5

ITSM asset management

AlienVault USM
Autotask
8.1
Configuration mangement
AlienVault USM
Autotask
8.2
Asset management dashboard
AlienVault USM
Autotask
8.5
Policy and contract enforcement
AlienVault USM
Autotask
7.7

Change management

AlienVault USM
Autotask
9.4
Change requests repository
AlienVault USM
Autotask
9.6
Change calendar
AlienVault USM
Autotask
9.5
Service-level management
AlienVault USM
Autotask
9.2

Pros

  • Compliance: For each compliance aspect in each standard, there's an AlienVault USM feature which helps compliance. For instance, in PCI DSS Compliance you require File Integrity Monitoring, and AlienVault USM has it. Every component of the standard gets covered by the product.
  • Data handling: Event management can become cumbersome if not well handled. AlienVault USM classifies event information properly where it belongs to the data it's useful to you. When you export a report, you can filter out easily what you don't need, so you only extract valuable information.
  • Asset availability: It is really handy to cover every aspect of your asset classification, events to come in, services each asset has, location, all of the information really helps to draw alarms properly.
Ivan Montilla Miralles profile photo
  • Shows all the communication within the tickets very clearly, even if it holds a huge amount of information.
  • Manages projects effectively by dividing the project into phases, each phase into multiple milestones, and each milestone in multiple tasks. And for each task, you can assign all its related attributes like the resources, estimated hours, duration, start date, end date, and so on.
  • It has very professional customizable dashboards that show the progress, status, and even trends of everything.
  • It supports notifying internal and external stakeholders for each note added on a project or ticket.
Hesham Gomaa Elmasry , IBDL profile photo

Cons

  • Vulnerability Scanner reporting: The reporting from the integrated scanner (OpenVAS) are really difficult to read. They could have done a better job by scraping the report or creating a custom report from the data of the scan. However, leaving the default report template from OpenVAS makes the report somewhat useless.
  • Sometimes the local integration fails because of the scope of the tool. Let me elaborate on that: The OpenVAS scanner has certificated that expire within a year, and that makes the USM fail scans if you don't renew certificates yourself. They should have made them last at least 10 years. Same with Nagios, sometimes the integration fails and one doesn't know why unless you jailbreak it and find out in the logs for sure.
  • They do not provide a standalone installation of the product, because they modified so much the Linux distribution, that it must always be deployed as a virtual machine or appliance, but not on your own server.
Ivan Montilla Miralles profile photo
  • Supports Gantt charts for project management.
  • Filter tickets for notes for a specific user.
  • Creating reports needs enough training to be able to create a professional one.
Hesham Gomaa Elmasry , IBDL profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
It is a great product and has been instrumental to our security posture.
Dana Hancock profile photo
Autotask9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

AlienVault USM7.2
Based on 33 answers
After using it for some time I have found the interface to be somewhat "clunky." Some of the system management requirements have to be done from the CLI (Command Line Interface). There is no way to easily automate some of the system maintenance, that if not addressed, causes the system to become unusable after a period of time
Brian W. Caldwell BIT | MIS profile photo
Autotask9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Support

AlienVault USM7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo
Autotask8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Implementation

AlienVault USM7.1
Based on 37 answers
Anything beyond a vanilla deployment will take a lot of effort.
Aaron Rothstein profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I hate to say it, but one of the main reasons we selected the AlienVault was the price. Some of the cheaper options seemed too difficult to manage and the more expensive options were both expensive and difficult to manage. We don't have a Security Admin so simplicity was a big factor.
Will Armistead profile photo
Autotask is more robust than simple ticketing systems. It provides better billing ability that many ticketing systems and works well with existing clients. The invoicing options provided are beneficial to the business and streamline the process. The ticketing system provides documentation needed to service clients today and tomorrow. Autotask is on the right path.
Kris Lambert profile photo

Return on Investment

No answers on this topic
  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams profile photo

Screenshots

Autotask

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

Autotask

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Autotask More Information