What users are saying about
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Top Rated
562 Ratings

AlienVault USM

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Top Rated
562 Ratings
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Score 8.1 out of 101
22 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault USM is well suited for any small/medium businesses as well as big corporations. The reporting and dashboard alone are something I always look for in a USM because it makes it easier for me to gather and find the information I am required to have. If detailed reports are what you are looking for or an easy-to-navigate dashboard this is the software for you.
Mpho Lekota profile photo

IBM MaaS360 with Watson

If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.
Scott Gary profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
IBM MaaS360 with Watson
Centralized event and log data collection
AlienVault USM
8.0
IBM MaaS360 with Watson
Correlation
AlienVault USM
8.0
IBM MaaS360 with Watson
Event and log normalization
AlienVault USM
8.0
IBM MaaS360 with Watson
Deployment flexibility
AlienVault USM
7.0
IBM MaaS360 with Watson
Custom dashboards and views
AlienVault USM
6.0
IBM MaaS360 with Watson
Host and network-based intrusion detection
AlienVault USM
7.0
IBM MaaS360 with Watson

Pros

AlienVault USM

  • Log analysis, both syslog and AWS cloud trail, and searchability/reporting is actually better than most of our other related tools: All of our systems send log information using rsyslog to our AlienVault USM system. AlienVault is able to alert us of many issues with minimal configuration, including adding/removing users to sensitive groups, creating or removing resources such as EBS volumes, S3 buckets, or security groups.
  • AWS loadbalancer traffic/log analysis: AlienVault automatically identifies threatening IPs or entries that match suspicious traffic patterns.
  • The ability to search the many logs AlienVault collects in a way that even novice users can follow is super valuable. Logs can be quickly sorted by source, log type, and/or keyword searches. There have been many occasions where we were able to find non-security related issues due to the simple yet advanced search abilities of AlienVault. This has led to the challenge of deciding when and how long to allow non-security personnel access for troubleshooting.
John DeLay profile photo

IBM MaaS360 with Watson

  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
Nicole McLaurine profile photo

Cons

AlienVault USM

  • While there are many features, many of them are not very advanced. Vulnerability scanning as an example is extremely simplistic and almost unusable for an enterprise organization. It's just enough to get a program off the ground.
  • Cloud-only deployment model (SaaS) may not fit all organizations. Not all organizations are "cloud friendly".
  • Reporting capabilities out of the box are lack luster. Vulnerability management reporting as an example does not include a single canned report.
Frank DePaola profile photo

IBM MaaS360 with Watson

  • Remote wiping - Even when properly configured, remote wiping of company owned devices is not always successful. In these cases, a case must be opened directly with Apple (not IBM) to prove ownership of the device and wipe it.
  • Poor performing website - Using the web interface for MaaS360 can be frustrating, and some pages don't load or submit changes without reloading and starting over.
  • Not intuitive design - MaaS360 inherently deals with complicated concepts, but the service interface could be much more straightforward. Training and tutorials are pretty much required for any task.
No photo available

Likelihood to Renew

AlienVault USM

AlienVault USM 2.0
Based on 14 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

IBM MaaS360 with Watson

No score
No answers yet
No answers on this topic

Usability

AlienVault USM

AlienVault USM 7.5
Based on 34 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo

IBM MaaS360 with Watson

No score
No answers yet
No answers on this topic

Support

AlienVault USM

AlienVault USM 7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

IBM MaaS360 with Watson

No score
No answers yet
No answers on this topic

Implementation

AlienVault USM

AlienVault USM 7.0
Based on 37 answers
Initial implementation was okay, but we should have gone on the one week course first as an understanding of the features and what to look for would have been of great use. This is especially relevant when fine tuning and correlating events and creating parsers.Once set up the system is pretty resilient and adding in configuration is quite an easy process. We only had on the odd few occasions had to progress any set up problems to tech support.There are also some great whitepapers and set up articles on AlienVault's website support.
Philip Clarke profile photo

IBM MaaS360 with Watson

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

I evaluated SolarWinds SEM and it was impressive and did a great job, but AlienVault USM had more reporting tools and data collection retention. I also preferred the setup of the AlienVault dashboard. I found it was easier to set up rules and data collection points with AlienVault. SolarWinds has a great product but I ultimately chose AlienVault USM because of the extra features it offered.
Stacey Medina profile photo

IBM MaaS360 with Watson

We had AirWatch at first because we needed something quickly but then had time to evaluate and switched over to MaaS360
No photo available

Return on Investment

AlienVault USM

No answers on this topic

IBM MaaS360 with Watson

  • A very positive ROI. The cost is very inexpensive compared to the level of security and access you have to the remote devices.
Troy Smith profile photo

Screenshots

IBM MaaS360 with Watson

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM MaaS360 with Watson

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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