What users are saying about

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

328 Ratings

KACE SMA

7 Ratings

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

328 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

KACE SMA

7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

AlienVault USM

Since AlienVault is a versatile tool, having versions for various cloud providers as well as virtualization frameworks, it adheres to the most diverse scenarios. Another strong point to be highlighted is how the company is constantly improving the product. AlienVault is famous for the effort the company puts behind the tool, and it is being improved constantly by adding new resources.
Erlon Sousa Pinheiro profile photo

KACE SMA

The KACE SMA is well suited for a large corporate and higher education environment. It would not be useful in a smaller 20-machine office setting.
Andy Anschutz profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
KACE SMA
Centralized event and log data collection
AlienVault USM
8.0
KACE SMA
Correlation
AlienVault USM
8.0
KACE SMA
Event and log normalization
AlienVault USM
8.0
KACE SMA
Deployment flexibility
AlienVault USM
7.0
KACE SMA
Custom dashboards and views
AlienVault USM
6.0
KACE SMA
Host and network-based intrusion detection
AlienVault USM
7.0
KACE SMA

IT Asset Management

AlienVault USM
KACE SMA
6.7
Software and hardware inventory tracking
AlienVault USM
KACE SMA
8.0
License management
AlienVault USM
KACE SMA
7.7
Asset lifecycle monitoring
AlienVault USM
KACE SMA
5.8
Contract management
AlienVault USM
KACE SMA
5.0
Asset relationship management
AlienVault USM
KACE SMA
7.0

Pros

  • AlienVault enables integration with external technologies, thereby broadening its scope and possibilities.
  • AlienVault has a dashboard customization and reporting scheme that makes it flexible to query your data, allowing you to model the tool according to your needs.
  • AlienVault will make you forget the need to consult some information on AWS Cloudtrail. It extracts the data from there and delivers in a much more efficient way.
  • With a single tool you can monitor your cloud and on-premises environment.
Erlon Sousa Pinheiro profile photo
  • The automatic patch management by the KACE SMA helps keep our Windows systems up to date.
  • The ticketing system in the KACE SMA is very helpful for submitting tickets, tracking workloads, and keeping the clients up to date on progress.
  • The software inventory feature in the KACE SMA is really helpful in tracking of software and insuring that we stay in compliance with software licensing.
Andy Anschutz profile photo

Cons

  • Their commercial policy on stored data makes you need to filter out some information before it is stored.
  • Their new agent does not allow you to create local filters, which can easily lead to the overrun of monthly contracted storage limits.
  • It does not allow you to create log analysis plugins. If it were allowed, it would be possible, for example, to create a plugin for analyzing the logs of an application created by your company.
Erlon Sousa Pinheiro profile photo
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
It is a great product and has been instrumental to our security posture.
Dana Hancock profile photo
No score
No answers yet
No answers on this topic

Usability

AlienVault USM7.2
Based on 33 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo
No score
No answers yet
No answers on this topic

Support

AlienVault USM7.6
Based on 24 answers
I have a 50/50 rating on this because they have been helpful in one aspect but not in another. They seem to be fairly responsive to requests, but like with my most recent request no solution offered. that is not truly a fair statement, but rather no solution unless I agree to pay additional fee's. From conversations with both our sales rep and another representative they both indicate that we have 3 years of extended support, but the problem reported to them is not covered under our support agreement.
James Ellsworth profile photo
No score
No answers yet
No answers on this topic

Implementation

AlienVault USM7.1
Based on 37 answers
Pre planning is crucial. We typically preconfigure all appliances before they are deployed to the client so that the only thing left to do is deploy the agents.
Mike Kerem profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I looked into Splunk, QRadar, but they were way too expensive and the reviews weren't always great. I used McAfee ESM extensively at my prior job and the product is probably the worst in the SIEM space. We moved to AlienVault from ELK which, while a cool product, didn't do any security event correlation and has a terrible search and log review and export. AlienVault is the only major SIEM comprised of over 200 open source tools I'd want to use anyway, so it does more than any SIEM with its HIDS agents, vulnerability scanning, asset discovery, etc. The included Open Threat Exchange subscription is also a major plus.
Jon Armani profile photo
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
No photo available

Return on Investment

No answers on this topic
  • We are purchasing one product, but the product does many things so it allows us to get more bang for our buck in that case.
  • Because we do not have the manpower to have a person dedicated to this system full time, we cannot devote as much time as needed to fully immerse in the software and use all the features.
No photo available

Screenshots

KACE SMA

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

KACE SMA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

KACE SMA More Information