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Top Rated
456 Ratings

AlienVault USM

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Top Rated
456 Ratings
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Score 8.1 out of 101
11 Ratings
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Score 8 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault USM is a great choice if you need compliance and asset monitoring in all aspects, event monitoring, and event correlation. The handling of alarms and OTX pulses are a great addition of value. It's less suited if you're also looking to replace your vulnerability scanner, I recommend having a proper vulnerability scanner because AlienVault USM's one is a bit impaired for heavy workloads and for the vulnerability information to be of any use.
Ivan Montilla Miralles profile photo

KACE Systems Management Appliance

I think that if you have less than maybe 2,000 endpoints to manage and you've outgrown your current patching solution or help desk system, then you should take a hard look at KACE. I suspect that for larger entities there are some more powerful systems management platforms out there that you may want to look at. KACE fits us well and it was fairly easy to deploy. Our instance is a virtual appliance which made it easy to get started with.
Jeff Nickles profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
KACE Systems Management Appliance
Centralized event and log data collection
AlienVault USM
8.0
KACE Systems Management Appliance
Correlation
AlienVault USM
8.0
KACE Systems Management Appliance
Event and log normalization
AlienVault USM
8.0
KACE Systems Management Appliance
Deployment flexibility
AlienVault USM
7.0
KACE Systems Management Appliance
Custom dashboards and views
AlienVault USM
6.0
KACE Systems Management Appliance
Host and network-based intrusion detection
AlienVault USM
7.0
KACE Systems Management Appliance

IT Asset Management

AlienVault USM
KACE Systems Management Appliance
7.3
Software and hardware inventory tracking
AlienVault USM
KACE Systems Management Appliance
8.4
License management
AlienVault USM
KACE Systems Management Appliance
8.0
Asset lifecycle monitoring
AlienVault USM
KACE Systems Management Appliance
7.0
Contract management
AlienVault USM
KACE Systems Management Appliance
6.0
Asset relationship management
AlienVault USM
KACE Systems Management Appliance
7.0

Pros

AlienVault USM

  • AlienVault does a great job of tying network data together with log information to generate alerts that actually matter. The correlation engine within AlienVault is quite impressive. The overall end result comes from a number of locations- from firewall data to windows logs and netlow, the USM provides tons of data in a simplistic user interface.
  • The deployment and ease of use within AlienVault makes for an intuitive and easy to understand network device.
  • The Open Threat Exchange (OTX) network also provides an easy way to collaborate with other security folks in the community.
Joshua Fidler profile photo

KACE Systems Management Appliance

  • The automatic patch management by the KACE SMA helps keep our Windows systems up to date.
  • The ticketing system in the KACE SMA is very helpful for submitting tickets, tracking workloads, and keeping the clients up to date on progress.
  • The software inventory feature in the KACE SMA is really helpful in tracking of software and insuring that we stay in compliance with software licensing.
Andy Anschutz profile photo

Cons

AlienVault USM

  • The vulnerability scanning feature is basically useless for us. There is not an easy way to see which vulnerabilities are being scanned for, and I've confirmed that monthly Microsoft updates take forever (over 30 days) to get into the definitions. We need to see them in there within a couple of days. The scanning is all done remotely (no local agent-based scanning), which requires superuser credentials to be supplied to the scanner. Because we have a lot of remote locations connected over VPN, the scans repeatedly timeout or error out. We are exploring alternative products for this need.
  • AlienVault documentation is severely lacking. When I have opened tickets with AlienVault regarding missing documentation, I am often referred to the open source project's documentation for the component they've integrated. If AlienVault wants to integrate a component and rebrand it as part of their product, they need to take the ownership of documenting how to use it within their product.
  • AlienVault requires too much "hacking" to do anything custom. The CLI has a "Jailbreak system" mode that is required for anything outside of the most vanilla configurations. In my mind something called "Jailbreak" should not be required on a daily basis. Examples of low level config include having to create custom rsyslog.d conf files to aggregate syslogs from multiple devices to a single log for parsing. Using the Web UIs per asset assignment of a plugin isn't resource efficient. Doing any sort of custom rules or plugins requires CLI modification of multiple files and the OSSIM database. It shouldn't be that hard.
Aaron Rothstein profile photo

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz profile photo

Likelihood to Renew

AlienVault USM

AlienVault USM 9.1
Based on 13 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Usability

AlienVault USM

AlienVault USM 7.4
Based on 34 answers
The system is great in turns of functionality but in terms of being user friendly and usability for the average person it is very hard to understand and wil take a lot of training.
Mikhail Suleymanov profile photo

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Support

AlienVault USM

AlienVault USM 7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Implementation

AlienVault USM

AlienVault USM 7.0
Based on 37 answers
It required us to make a lot of changes and use a decent amount of manpower in order to implement the software.
Mikhail Suleymanov profile photo

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

AlienVault Unified Security Management is just a better integration of the tools needed for monitoring your environment. Adding to the polish of the product, the support behind the software has been great.
Jay Dibble profile photo

KACE Systems Management Appliance

We liked having the helpdesk portion integrated with our hardware and software inventory instead of having 2-3 different discrete systems that wouldn't talk to each other.
Andy Anschutz profile photo

Return on Investment

AlienVault USM

No answers on this topic

KACE Systems Management Appliance

  • The time savings on Windows patching through the KACE SMA alone has helped us in saving hundreds of technician hours.
  • Ticket tracking through the KACE SMA has reduced the amount of calls to our helpdesk asking about the status of a ticket.
  • The tracking of licensed software through the KACE SMA has kept us in compliance and saved time from having to run around and look to see where the software is installed.
Andy Anschutz profile photo

Screenshots

KACE Systems Management Appliance

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison