What users are saying about
712 Ratings
Top Rated
178 Ratings
712 Ratings
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Score 7.6 out of 100
Top Rated
178 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Security Information and Event Management (SIEM)

    6.6

    AlienVault USM

    66%

    PRTG

    Feature Set Not Supported
    N/A
    AlienVault USM ranks higher in 7/7 features

    Centralized event and log data collection

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Correlation

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Event and log normalization/management

    6.7
    67%
    7 Ratings
    N/A
    0 Ratings

    Deployment flexibility

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Integration with Identity and Access Management Tools

    6.6
    66%
    3 Ratings
    N/A
    0 Ratings

    Custom dashboards and workspaces

    6.1
    61%
    7 Ratings
    N/A
    0 Ratings

    Host and network-based intrusion detection

    6.7
    67%
    4 Ratings
    N/A
    0 Ratings

    Network Performance Monitoring

    AlienVault USM

    Feature Set Not Supported
    N/A
    8.4

    PRTG

    84%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    9.0
    90%
    47 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.3
    93%
    52 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    45 Ratings

    Alerts

    N/A
    0 Ratings
    9.5
    95%
    53 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.2
    72%
    37 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Network mapping

    N/A
    0 Ratings
    7.8
    78%
    37 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.4
    74%
    36 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    7.8
    78%
    50 Ratings

    Attribute Ratings

    • PRTG Network Monitor is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.0

    AlienVault USM

    80%
    389 Ratings
    8.8

    PRTG

    88%
    53 Ratings

    Likelihood to Renew

    7.1

    AlienVault USM

    71%
    19 Ratings
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    6.7

    AlienVault USM

    67%
    35 Ratings
    9.0

    PRTG

    90%
    1 Rating

    Availability

    6.4

    AlienVault USM

    64%
    6 Ratings

    PRTG

    N/A
    0 Ratings

    Performance

    7.3

    AlienVault USM

    73%
    6 Ratings

    PRTG

    N/A
    0 Ratings

    Support Rating

    7.3

    AlienVault USM

    73%
    51 Ratings
    8.5

    PRTG

    85%
    28 Ratings

    In-Person Training

    4.5

    AlienVault USM

    45%
    1 Rating

    PRTG

    N/A
    0 Ratings

    Online Training

    8.3

    AlienVault USM

    83%
    6 Ratings

    PRTG

    N/A
    0 Ratings

    Implementation Rating

    6.4

    AlienVault USM

    64%
    76 Ratings

    PRTG

    N/A
    0 Ratings

    Product Scalability

    6.3

    AlienVault USM

    63%
    3 Ratings

    PRTG

    N/A
    0 Ratings

    Likelihood to Recommend

    AlienVault USM

    At this point I'm saying a 4. While the marketing material make it appear to be easy to use and it was relatively easy to set up, as previously mentioned, each event description is based upon the individual asset making it nearly impossible for the administrator to be a SME for each asset. For example, if one of the assets reporting is a router, the administrator monitoring alerts would need to know what the various events are that can be triggered as an event for the particular router; however, if the asset is a workstation, the administrator would need to know the various events that are triggered for workstations.
    Anonymous | TrustRadius Reviewer

    PRTG

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Anonymous | TrustRadius Reviewer

    Pros

    AlienVault USM

    • AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
    • The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
    • Top-notch built-in compliance templates and reporting features.
    Matthew Stacks | TrustRadius Reviewer

    PRTG

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Dan Reynolds | TrustRadius Reviewer

    Cons

    AlienVault USM

    • Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
    • Some of the filters when looking for a specific alert aren't that easy to use.
    Christian Holton | TrustRadius Reviewer

    PRTG

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    AlienVault USM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $1,075 per month

    AlienVault USM Editions & Modules

    Edition
    Essentials$1,0751
    Standard$1,6951
    Premium$2,5951
    1. per month
    Additional Pricing Details

    PRTG

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 subscription license

    PRTG Editions & Modules

    Edition
    PRTG 500$1,7501
    PRTG 1,000$3,2001
    PRTG 2,500$6,5001
    PRTG 5,000$11,5001
    PRTG XL 1$15,5001
    PRTG EnterpriseCustom Pricing2
    1. perpetual license
    2. subscription license
    Additional Pricing Details

    Likelihood to Renew

    AlienVault USM

    AlienVault USM 7.1
    Based on 19 answers
    The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
    Aaron Rothstein | TrustRadius Reviewer

    PRTG

    PRTG 10.0
    Based on 2 answers
    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Anonymous | TrustRadius Reviewer

    Usability

    AlienVault USM

    AlienVault USM 6.7
    Based on 35 answers
    Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge .Each panel is quite well laid out and the filtering search capabilities are quite strong.
    Anonymous | TrustRadius Reviewer

    PRTG

    PRTG 9.0
    Based on 1 answer
    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    AlienVault USM

    AlienVault USM 6.4
    Based on 6 answers
    We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Performance

    AlienVault USM

    AlienVault USM 7.3
    Based on 6 answers
    With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Support Rating

    AlienVault USM

    AlienVault USM 7.3
    Based on 51 answers
    The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.
    Anonymous | TrustRadius Reviewer

    PRTG

    PRTG 8.5
    Based on 28 answers
    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    AlienVault USM

    AlienVault USM 4.5
    Based on 1 answer
    I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Online Training

    AlienVault USM

    AlienVault USM 8.3
    Based on 6 answers
    It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    AlienVault USM

    AlienVault USM 6.4
    Based on 76 answers
    AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    AlienVault USM

    Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base.Devo did not have a MSSP partner base when we looked. Their product is fantastic too.AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.
    Anonymous | TrustRadius Reviewer

    PRTG

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Anonymous | TrustRadius Reviewer

    Scalability

    AlienVault USM

    AlienVault USM 6.3
    Based on 3 answers
    The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?
    Anonymous | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    AlienVault USM

    • Compliance
    • Threat detection
    • Easy asset management
    • Save on vulnerability scanning
    Anonymous | TrustRadius Reviewer

    PRTG

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Robert Paul | TrustRadius Reviewer

    Screenshots

    PRTG

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