What users are saying about
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Top Rated
458 Ratings
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92 Ratings

AlienVault USM

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Top Rated
458 Ratings
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Score 8.1 out of 101

PRTG

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92 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

AlienVault USM

The system works very well for 'legacy' perimeter defense based networks that rely on centralized network traffic and remote management solutions for the internal networking and endpoint devices. For architectures adopting a zero-trust/BeyondCorp mentality, the system can still be useful but requires either investment in third-party tools to collect information otherwise unavailable to the system, or significant custom infrastructure tools to support many orchestration functionalities.
Forrest Berrey profile photo

PRTG

PRTG is fantastic for a medium or large business with many servers, switches, firewalls, and other systems. Having all of these monitored in one space is a lifesaver, and it helps analyze where an outage might actually be ("13 servers are offline, and so is this switch right where those servers happen to be"). It can be pricey, depending on the model, but it's worth it for the efficiency and ease of use.That said, a small business, especially one with one or two servers and a couple of switches, probably won't find it cost effective. There would be less value in that kind of small shop to monitor everything this way, and one of the free solutions out there would probably be fine.
Robert Paul profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
PRTG
Centralized event and log data collection
AlienVault USM
8.0
PRTG
Correlation
AlienVault USM
8.0
PRTG
Event and log normalization
AlienVault USM
8.0
PRTG
Deployment flexibility
AlienVault USM
7.0
PRTG
Custom dashboards and views
AlienVault USM
6.0
PRTG
Host and network-based intrusion detection
AlienVault USM
7.0
PRTG

Network Performance Monitoring

AlienVault USM
PRTG
8.1
Automated network device discovery
AlienVault USM
PRTG
8.8
Network monitoring
AlienVault USM
PRTG
9.1
Baseline threshold calculation
AlienVault USM
PRTG
8.3
Alerts
AlienVault USM
PRTG
8.9
Network capacity planning
AlienVault USM
PRTG
6.5
Packet capture analysis
AlienVault USM
PRTG
6.3
Network mapping
AlienVault USM
PRTG
7.9
Customizable reports
AlienVault USM
PRTG
7.9
Wireless infrastructure monitoring
AlienVault USM
PRTG
8.7
Hardware health monitoring
AlienVault USM
PRTG
8.2

Pros

AlienVault USM

  • Log analysis, both syslog and AWS cloud trail, and searchability/reporting is actually better than most of our other related tools: All of our systems send log information using rsyslog to our AlienVault USM system. AlienVault is able to alert us of many issues with minimal configuration, including adding/removing users to sensitive groups, creating or removing resources such as EBS volumes, S3 buckets, or security groups.
  • AWS loadbalancer traffic/log analysis: AlienVault automatically identifies threatening IPs or entries that match suspicious traffic patterns.
  • The ability to search the many logs AlienVault collects in a way that even novice users can follow is super valuable. Logs can be quickly sorted by source, log type, and/or keyword searches. There have been many occasions where we were able to find non-security related issues due to the simple yet advanced search abilities of AlienVault. This has led to the challenge of deciding when and how long to allow non-security personnel access for troubleshooting.
John DeLay profile photo

PRTG

  • PRTG appears to be plain and simple and you can use it that way if you want. But it has power under the hood and can be used to monitor anything you can think of. I like the fact that it's simple to use, it's truely as easy as auto discover, tweak and forget (or wait until you get PRTG notices via email).
  • Alarms are easy to use and you can set them to be granular by error or by group/users.
  • PRTG upgrades are a snap with auto update.
  • I've set up PRTG in a cluster so that we don't have to log when we take the server down for maintenance for reporting on uptime, etc. Cluster setup is very easy.
  • In a previous job, I posted public pages to our IT intranet page so employees could see if there was a server outage. Again, very easy and a nice idea.
No photo available

Cons

AlienVault USM

  • The "Agent" has caused many problems in our environment.
  • The AlienVault server seems to get overwhelmed quickly and could use an option for greater scaling for larger installations.
  • The documentation is often lacking on details. The documentation often covers what specific steps to take but does not cover why or how certain items work.
  • The user interface is missing many features for bulk/large-scale operations. Such as the ability to close more than one page of alarms at once.
  • The "report false positive" does not provide a way to easily remove items so they still show up in audits.
  • There is no way to reconfigure many checks to avoid false positives.
  • The system lacks transparency for many security or infrastructure operations.
Alex Kranz profile photo

PRTG

  • A more built-in dashboard would be nice.
  • Licensing can be tricky since it is not device based. Currently, each sensor (IE interface) counts as a sensor license
Graham Murison profile photo

Likelihood to Renew

AlienVault USM

AlienVault USM 9.1
Based on 13 answers
It is a great product and has been instrumental to our security posture.
Dana Hancock profile photo

PRTG

PRTG 10.0
Based on 1 answer
It is now an essential tool for monitoring and maintaining the health of our network and systems.
No photo available

Usability

AlienVault USM

AlienVault USM 7.4
Based on 34 answers
We have been using AlienVault USM Appliance for nearly 3 years. The power and flexibility of the device for IPS and IDS is amazing. We are able to identify threats and stop them before damage can be done.
Randy Kouns profile photo

PRTG

No score
No answers yet
No answers on this topic

Support

AlienVault USM

AlienVault USM 7.6
Based on 24 answers
I have contacted support many times and every time they addressed the issue and continued until it was resolved. The product is solid, so the overall operation is trouble free.
Dana Hancock profile photo

PRTG

No score
No answers yet
No answers on this topic

Implementation

AlienVault USM

AlienVault USM 7.0
Based on 37 answers
The best recommendation I can offer is understand the system that is being installed. Knowing how to configure and specific expectations that you expect from the machine. I would say to watch the tutorials and the online video's, get yourself involved with the community forum and ask the questions if you do not understand.Our company did not make the best choice on the computer that the service was installed on and it has led to some adverse effects that did not appear until now, almost 2 years later and needing to re-install the entire system all over again.If you need the help, ask for it. The technical support team at alienvault and community forum members are always there to answer questions.
James Ellsworth profile photo

PRTG

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

AlienVault was the analyzed solution that delivered more value for less. It has several features and functionalities that do not exist in other analytic solutions. As previously mentioned, we needed an IDS and hired a complete multi-tiered security solution from SIEM to a vulnerability scanner of our cloud resources.
Erlon Sousa Pinheiro profile photo

PRTG

We used WhatsUp Gold many years ago but did not find it to be as user friendly and as detailed as PRTG
Brian Munn profile photo

Return on Investment

AlienVault USM

No answers on this topic

PRTG

  • Downtime has been reduced
  • Monitoring available disk space enables us to plan and forecast storage needs more effectively
  • Monitoring network traffic has alerted us to bottlenecks that we were able to identify and correct
No photo available

Screenshots

PRTG

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

PRTG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison