AlienVault USM vs PRTG

• Combining many tools in to one nicely packaged system - used OSSEC but it's a real pain to configure and implement. AlienVault Unified Security Management sets up much easier and very powerful out of the box.
• Event correlation.
• Alerting of issues.

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• There are many preconfigured probes to use for all types of network equipment and servers
• Alerts can be customized and configured to alert the right staff for the specific alert
• Graphs make it easy to spot trends for all probes
• Auto-discovery makes adding devices easy
• The mobile app gives you access to the system from anywhere

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• There are a ton of built-in reports, however there is not a lot of guidance available on building customized reports, and the tools are not as robust as I would like.
• Plug-ins are available to parse syslog from different devices, but in my case at least none were available/up-to-date for my particular brand of hardware. Writing your own plug-ins is difficult and time consuming.
• Pre-sales set up support is fantastic, but once the sale is done if you need configuration support instead of technical support you're expected to pay separately. Not enough documentation available for tweaking and problems.

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• More refined SNMP support - Little bit too technical and hands on to use as fully as you want to.
• Built in native support of more manufacturers
• Ability to run the console on a MAC, without using a browser.

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• Allows us to see potential issues before they become failures. Examples would be high memory or CPU usage, low disk space, etc.
• We are able to see outages right away instead of waiting for users to complain. This allows us to get in front of the issue and get it resolved quicker.
• Allows us to see the over all health of our complete network.

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