What users are saying about
712 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 712 reviews and ratings
Top Rated
178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 178 reviews and ratings
Feature Set Ratings
Security Information and Event Management (SIEM)

6.6
AlienVault USM
66%

PRTG
Feature Set Not Supported
N/A
AlienVault USM ranks higher in 7/7 features
AlienVault USM ranks higher in 7/7 features
Centralized event and log data collection

6.8
68%
5 Ratings

N/A
0 Ratings
Correlation

7.1
71%
5 Ratings

N/A
0 Ratings
Event and log normalization/management

6.7
67%
7 Ratings

N/A
0 Ratings
Deployment flexibility

6.0
60%
5 Ratings

N/A
0 Ratings
Integration with Identity and Access Management Tools

6.6
66%
3 Ratings

N/A
0 Ratings
Custom dashboards and workspaces

6.1
61%
7 Ratings

N/A
0 Ratings
Host and network-based intrusion detection

6.7
67%
4 Ratings

N/A
0 Ratings
Network Performance Monitoring

AlienVault USM
Feature Set Not Supported
N/A

8.4
PRTG
84%
PRTG Network Monitor ranks higher in 10/10 features
PRTG Network Monitor ranks higher in 10/10 features
Automated network device discovery

N/A
0 Ratings

9.0
90%
47 Ratings
Network monitoring

N/A
0 Ratings

9.3
93%
52 Ratings
Baseline threshold calculation

N/A
0 Ratings

8.8
88%
45 Ratings
Alerts

N/A
0 Ratings

9.5
95%
53 Ratings
Network capacity planning

N/A
0 Ratings

7.2
72%
37 Ratings
Packet capture analysis

N/A
0 Ratings

7.9
79%
26 Ratings
Network mapping

N/A
0 Ratings

7.8
78%
37 Ratings
Customizable reports

N/A
0 Ratings

8.8
88%
46 Ratings
Wireless infrastructure monitoring

N/A
0 Ratings

7.4
74%
36 Ratings
Hardware health monitoring

N/A
0 Ratings

7.8
78%
50 Ratings
Attribute Ratings
- PRTG Network Monitor is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

8.0
AlienVault USM
80%
389 Ratings

8.8
PRTG
88%
53 Ratings
Likelihood to Renew

7.1
AlienVault USM
71%
19 Ratings

10.0
PRTG
100%
2 Ratings
Usability

6.7
AlienVault USM
67%
35 Ratings

9.0
PRTG
90%
1 Rating
Availability

6.4
AlienVault USM
64%
6 Ratings

PRTG
N/A
0 Ratings
Performance

7.3
AlienVault USM
73%
6 Ratings

PRTG
N/A
0 Ratings
Support Rating

7.3
AlienVault USM
73%
51 Ratings

8.5
PRTG
85%
28 Ratings
In-Person Training

4.5
AlienVault USM
45%
1 Rating

PRTG
N/A
0 Ratings
Online Training

8.3
AlienVault USM
83%
6 Ratings

PRTG
N/A
0 Ratings
Implementation Rating

6.4
AlienVault USM
64%
76 Ratings

PRTG
N/A
0 Ratings
Product Scalability

6.3
AlienVault USM
63%
3 Ratings

PRTG
N/A
0 Ratings
Likelihood to Recommend
AlienVault USM
At this point I'm saying a 4. While the marketing material make it appear to be easy to use and it was relatively easy to set up, as previously mentioned, each event description is based upon the individual asset making it nearly impossible for the administrator to be a SME for each asset. For example, if one of the assets reporting is a router, the administrator monitoring alerts would need to know what the various events are that can be triggered as an event for the particular router; however, if the asset is a workstation, the administrator would need to know the various events that are triggered for workstations.

Verified User
Manager in Other
Legal Services Company, 501-1000 employeesPRTG
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.

Verified User
Technician in Information Technology
Mining & Metals Company, 5001-10,000 employeesPros
AlienVault USM
- AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
- The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
- Top-notch built-in compliance templates and reporting features.
Tier II SOC Analyst
Rendition Infosec LLCInformation Technology & Services, 11-50 employees
PRTG
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Director of IT
BLDD ARCHITECTS INCArchitecture & Planning, 51-200 employees
Cons
AlienVault USM
- Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
- Some of the filters when looking for a specific alert aren't that easy to use.
System Administrator
Enthought, Inc.Computer Software, 51-200 employees
PRTG
- The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
- The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
- The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.

Verified User
Administrator in Information Technology
Telecommunications Company, 51-200 employeesPricing Details
AlienVault USM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$1,075 per month
AlienVault USM Editions & Modules
Edition
Essentials | $1,0751 |
---|---|
Standard | $1,6951 |
Premium | $2,5951 |
- per month
Additional Pricing Details
—PRTG
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 subscription license
PRTG Editions & Modules
Edition
PRTG 500 | $1,7501 |
---|---|
PRTG 1,000 | $3,2001 |
PRTG 2,500 | $6,5001 |
PRTG 5,000 | $11,5001 |
PRTG XL 1 | $15,5001 |
PRTG Enterprise | Custom Pricing2 |
- perpetual license
- subscription license
Additional Pricing Details
—Likelihood to Renew
AlienVault USM
AlienVault USM 7.1
Based on 19 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
IT Systems Architect
ROTHSTEIN.ioRestaurants, 5001-10,000 employees
PRTG
PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.

Verified User
Director in Information Technology
Higher Education Company, 201-500 employeesUsability
AlienVault USM
AlienVault USM 6.7
Based on 35 answers
Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge .Each panel is quite well laid out and the filtering search capabilities are quite strong.

Verified User
Engineer in Information Technology
Government Administration Company, 201-500 employeesPRTG
PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 1001-5000 employeesReliability and Availability
AlienVault USM
AlienVault USM 6.4
Based on 6 answers
We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employeesPRTG
No score
No answers yet
No answers on this topic
Performance
AlienVault USM
AlienVault USM 7.3
Based on 6 answers
With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employeesPRTG
No score
No answers yet
No answers on this topic
Support Rating
AlienVault USM
AlienVault USM 7.3
Based on 51 answers
The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.

Verified User
Project Manager in Information Technology
Higher Education Company, 201-500 employeesPRTG
PRTG 8.5
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Verified User
Engineer in Information Technology
Investment Management Company, 51-200 employeesIn-Person Training
AlienVault USM
AlienVault USM 4.5
Based on 1 answer
I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employeesPRTG
No score
No answers yet
No answers on this topic
Online Training
AlienVault USM
AlienVault USM 8.3
Based on 6 answers
It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.

Verified User
Director in Information Technology
Higher Education Company, 501-1000 employeesPRTG
No score
No answers yet
No answers on this topic
Implementation Rating
AlienVault USM
AlienVault USM 6.4
Based on 76 answers
AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.

Verified User
Supervisor in Information Technology
Utilities Company, 51-200 employeesPRTG
No score
No answers yet
No answers on this topic
Alternatives Considered
AlienVault USM
Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base.Devo did not have a MSSP partner base when we looked. Their product is fantastic too.AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.

Verified User
Director in Information Technology
Staffing and Recruiting Company, 51-200 employeesPRTG
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employeesScalability
AlienVault USM
AlienVault USM 6.3
Based on 3 answers
The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employeesPRTG
No score
No answers yet
No answers on this topic
Return on Investment
AlienVault USM
- Compliance
- Threat detection
- Easy asset management
- Save on vulnerability scanning

Verified User
Employee in Engineering
Security & Investigations Company, 11-50 employeesPRTG
- The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
- The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
- I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Technical Administrator
New Hampshire Retirement SystemGovernment Administration, 51-200 employees