What users are saying about
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Top Rated
561 Ratings
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111 Ratings

AlienVault USM

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Top Rated
561 Ratings
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Score 8.1 out of 101

Symantec Endpoint Protection

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111 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault USM is well suited for any small/medium businesses as well as big corporations. The reporting and dashboard alone are something I always look for in a USM because it makes it easier for me to gather and find the information I am required to have. If detailed reports are what you are looking for or an easy-to-navigate dashboard this is the software for you.
Mpho Lekota profile photo

Symantec Endpoint Protection

Because it can be installed/updated via a group policy/patch management software, I think that Symantec Endpoint Protection is best suited for very large environments that need an added layer of protection from malicious attacks. It's probably not well suited for smaller environments that may be using older machines as it seems to take up a lot of resources to scan and run.
No photo available

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Symantec Endpoint Protection
Centralized event and log data collection
AlienVault USM
8.0
Symantec Endpoint Protection
Correlation
AlienVault USM
8.0
Symantec Endpoint Protection
Event and log normalization
AlienVault USM
8.0
Symantec Endpoint Protection
Deployment flexibility
AlienVault USM
7.0
Symantec Endpoint Protection
Custom dashboards and views
AlienVault USM
6.0
Symantec Endpoint Protection
Host and network-based intrusion detection
AlienVault USM
7.0
Symantec Endpoint Protection

Endpoint Security

AlienVault USM
Symantec Endpoint Protection
8.8
Anti-Exploit Technology
AlienVault USM
Symantec Endpoint Protection
8.5
Endpoint Detection and Response (EDR)
AlienVault USM
Symantec Endpoint Protection
9.1
Centralized Management
AlienVault USM
Symantec Endpoint Protection
9.1
Hybrid Deployment Support
AlienVault USM
Symantec Endpoint Protection
8.7
Infection Remediation
AlienVault USM
Symantec Endpoint Protection
9.0
Vulnerability Management
AlienVault USM
Symantec Endpoint Protection
8.8
Malware Detection
AlienVault USM
Symantec Endpoint Protection
8.5

Pros

AlienVault USM

  • Log analysis, both syslog and AWS cloud trail, and searchability/reporting is actually better than most of our other related tools: All of our systems send log information using rsyslog to our AlienVault USM system. AlienVault is able to alert us of many issues with minimal configuration, including adding/removing users to sensitive groups, creating or removing resources such as EBS volumes, S3 buckets, or security groups.
  • AWS loadbalancer traffic/log analysis: AlienVault automatically identifies threatening IPs or entries that match suspicious traffic patterns.
  • The ability to search the many logs AlienVault collects in a way that even novice users can follow is super valuable. Logs can be quickly sorted by source, log type, and/or keyword searches. There have been many occasions where we were able to find non-security related issues due to the simple yet advanced search abilities of AlienVault. This has led to the challenge of deciding when and how long to allow non-security personnel access for troubleshooting.
John DeLay profile photo

Symantec Endpoint Protection

  • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
  • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
  • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
Debbie Johnson profile photo

Cons

AlienVault USM

  • While there are many features, many of them are not very advanced. Vulnerability scanning as an example is extremely simplistic and almost unusable for an enterprise organization. It's just enough to get a program off the ground.
  • Cloud-only deployment model (SaaS) may not fit all organizations. Not all organizations are "cloud friendly".
  • Reporting capabilities out of the box are lack luster. Vulnerability management reporting as an example does not include a single canned report.
Frank DePaola profile photo

Symantec Endpoint Protection

  • Removing dead clients from the console. This is nearly impossible to do, and makes keeping the console clean a very difficult task.
  • Poorly tested versions are sometimes released that cause serious issues for users. This ranges from browsers malfunctioning to BSOD errors.
  • Malware detection is good but not great. We are not confident in SEP by itself to neutralize malware threats. It's detection rate just isn't high enough for next generation and zero day threats.
Kurt Ferguson profile photo

Likelihood to Renew

AlienVault USM

AlienVault USM 2.0
Based on 14 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

Symantec Endpoint Protection

Symantec Endpoint Protection 9.1
Based on 4 answers
Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
No photo available

Usability

AlienVault USM

AlienVault USM 7.5
Based on 34 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo

Symantec Endpoint Protection

Symantec Endpoint Protection 9.0
Based on 5 answers
Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
No photo available

Reliability and Availability

AlienVault USM

AlienVault USM 6.4
Based on 3 answers
No answer on this topic is available.

Symantec Endpoint Protection

Symantec Endpoint Protection 9.0
Based on 2 answers
We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
No photo available

Support

AlienVault USM

AlienVault USM 7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

Symantec Endpoint Protection

Symantec Endpoint Protection 8.3
Based on 5 answers
I haven't had to use Symantec support for Endpoint that much over the years, but I did when we had to deploy it to the stores. Now deploying to the remote locations ended up being really easy, but I had some questions and issues with using a relay at each store location that support was honestly pretty terrible at helping with. In the end I figured out the problem with my own research and it was simply that I needed to decrease the number of heartbeats sent from the clients since we were deploying to over 10,000 machines which I was surprised that support didn't point out in beginning of talking to them, so I was a little annoyed with that.
No photo available

Implementation

AlienVault USM

AlienVault USM 7.0
Based on 37 answers
Initial implementation was okay, but we should have gone on the one week course first as an understanding of the features and what to look for would have been of great use. This is especially relevant when fine tuning and correlating events and creating parsers.Once set up the system is pretty resilient and adding in configuration is quite an easy process. We only had on the odd few occasions had to progress any set up problems to tech support.There are also some great whitepapers and set up articles on AlienVault's website support.
Philip Clarke profile photo

Symantec Endpoint Protection

Symantec Endpoint Protection 6.4
Based on 1 answer
Use a third party deployment tool and not the deployment option within the SEP Manager itself.
No photo available

Alternatives Considered

AlienVault USM

I evaluated SolarWinds SEM and it was impressive and did a great job, but AlienVault USM had more reporting tools and data collection retention. I also preferred the setup of the AlienVault dashboard. I found it was easier to set up rules and data collection points with AlienVault. SolarWinds has a great product but I ultimately chose AlienVault USM because of the extra features it offered.
Stacey Medina profile photo

Symantec Endpoint Protection

Symantec Endpoint Protection stacks up to the competition very nicely. It does have all the features of the competition except the licensing model is a lot cheaper than the other products. For our large scale environment, it allowed us to effectively manage a high volume of machines for a decent cost. It also receives timely updates and the company has a solid reputation for customer service and satisfaction.
Sam Figueroa profile photo

Return on Investment

AlienVault USM

No answers on this topic

Symantec Endpoint Protection

  • The objective of Symantec Endpoint Protection is to provide protection from viruses and Symantec has done just that.
  • It is definitely a positive ROI. Since implementation, we have had zero infected machines. Symantec is worth every dollar spent.
  • It is very hard to find an Antivirus software that can protect a machine while using very little resources and having very little impact on the end users. Symantec does all of these very good.
Ramesh Ramrattan profile photo

Screenshots

Symantec Endpoint Protection

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Symantec Endpoint Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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