AlienVault USM vs TeamViewer

• AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
• The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
• Top-notch built-in compliance templates and reporting features.

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• The platform does not use a lot of system resources both when being used and not being used. This is really good to help not interfere with someone trying to be productive when working on their computer.
• It is really easy to install from an install standpoint. It doesn't really require much in the way of in-depth configuration to get the platform up and running.
• It provides timely updates to the platform, whether these be patches, or regular platform updates. Also, updates are pushed down to the desktop platform in an efficient manner, meaning it really doesn't require much on the user's part to be too involved in running these updates.

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• Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
• Some of the filters when looking for a specific alert aren't that easy to use.

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• For my/our use, we would be happy to have a less costly version of Team Viewer that would give us remote access only.
• Two problems that we have experienced have to do with the company itself, and not so much the product: (1) Automatic renewal and they make it (almost) impossible to cancel, unless you contact them at least a month prior to renewal. (2) It is very difficult to reach Customer Service.

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• Once you hit the 150 asset mark, you have to jump to their unlimited license. There is no middle ground. We were only 10 or so assets above the 150 so we had to chose to either not monitor those assets or pay the price of the upgrade.
• AlienVault brings all the information to one place which makes it much quicker to track down problems.

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• Before TeamViewer went to a subscription model, its initial high cost paid off over time. While the initial investment was high, the return on it paid off over the course of a couple of years.
• With the subscription-based model, for a small business, the high cost may not be worth with the investment.
• For a large business, or a business who relies heavily on remote tech support, the high subscription cost may be worth it.
• Because TeamViewer is subscription based, a business must calculate how much money it will make on remote support vs. how much TeamViewer actually costs.
• In my personal business, I have moved to a competing platform as a result of TeamViewer's shift to a subscription - the investment was no longer cost-effective.

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