AliveChat vs Birdeye

• Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
• Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
• Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.

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• Their support is excellent. Always fast and efficient.
• Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
• Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.

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• AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
• With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.

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• It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
• Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
• The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.

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• AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
• AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
• AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.

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• All Positive ROI - It's simple
• As a re-seller, it's all residual income, sell it once, train them, your done.
• Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.

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