What users are saying about
13 Ratings
Top Rated
105 Ratings
13 Ratings
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Score 7.8 out of 100
Top Rated
105 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • AliveChat is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

AliveChat

80%
3 Ratings
7.9

Gist

79%
102 Ratings

Likelihood to Renew

AliveChat

N/A
0 Ratings
8.2

Gist

82%
2 Ratings

Usability

AliveChat

N/A
0 Ratings
7.0

Gist

70%
4 Ratings

Support Rating

AliveChat

N/A
0 Ratings
8.4

Gist

84%
15 Ratings

Likelihood to Recommend

AliveChat

It is well designed for communicating effectively with customers and prospect customers.It is a good platform for small and medium sized firms and also for start-ups who want to provide a chat platform to their customers. It is packed with lot of features for employees and also helps the organization with data analytics
Tanika Chhabra | TrustRadius Reviewer

Gist

If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot.If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
Austin Dwight | TrustRadius Reviewer

Pros

AliveChat

  • Allows people to reach out while they're working
  • Real-time questions and responses
  • User friendly
Anonymous | TrustRadius Reviewer

Gist

  • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
  • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
  • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
Kejda Gjermani | TrustRadius Reviewer

Cons

AliveChat

  • AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
  • With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.
Chamakhe Maurieni | TrustRadius Reviewer

Gist

  • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
  • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
  • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
Tristin Roney | TrustRadius Reviewer

Pricing Details

AliveChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AliveChat Editions & Modules

Additional Pricing Details

Gist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Gist Editions & Modules

Edition
Professional$29.001
Premium$99.001
  1. per month
Additional Pricing Details

Likelihood to Renew

AliveChat

No score
No answers yet
No answers on this topic

Gist

Gist 8.2
Based on 2 answers
Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
Laszlo Csukas | TrustRadius Reviewer

Usability

AliveChat

No score
No answers yet
No answers on this topic

Gist

Gist 7.0
Based on 4 answers
It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
Paul Hancock | TrustRadius Reviewer

Support Rating

AliveChat

No score
No answers yet
No answers on this topic

Gist

Gist 8.4
Based on 15 answers
Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
Christopher Maselli | TrustRadius Reviewer

Alternatives Considered

AliveChat

AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.
Anonymous | TrustRadius Reviewer

Gist

Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
Mark Sinclair | TrustRadius Reviewer

Return on Investment

AliveChat

  • It has helped us in effective communication with our customers.
  • We can easily solve their queries in no time.
  • It helps us to receive their feedback easily
Tanika Chhabra | TrustRadius Reviewer

Gist

  • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
  • I am able to save hours of time with the automated emails that are GDPR compliant.
  • I don't have to pay for a designer to have excellent looking emails either.
David Harvey | TrustRadius Reviewer

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