13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 13 reviews and ratings
Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 105 reviews and ratings
Attribute Ratings
- AliveChat is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
AliveChat
80%
3 Ratings

7.9
Gist
79%
102 Ratings
Likelihood to Renew
AliveChat
N/A
0 Ratings

8.2
Gist
82%
2 Ratings
Usability
AliveChat
N/A
0 Ratings

7.0
Gist
70%
4 Ratings
Support Rating
AliveChat
N/A
0 Ratings

8.4
Gist
84%
15 Ratings
Likelihood to Recommend
AliveChat
It is well designed for communicating effectively with customers and prospect customers.It is a good platform for small and medium sized firms and also for start-ups who want to provide a chat platform to their customers. It is packed with lot of features for employees and also helps the organization with data analytics
Functional Consultant
Trident Information Systems Pvt. Ltd.Information Technology & Services, 1001-5000 employees
Gist
If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot.If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
Creaitve Director
981 MediaMarketing & Advertising, 1-10 employees
Pros
AliveChat
- Allows people to reach out while they're working
- Real-time questions and responses
- User friendly

Verified User
Executive in Sales
Sports Company, 51-200 employeesGist
- Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
- Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
- Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
founder
THYSKCosmetics, 1-10 employees
Cons
AliveChat
- AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
- With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.
CEO
PairLabTransportation/Trucking/Railroad, 1-10 employees
Gist
- Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
- The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
- Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
Multipurpose Utility Tool
Honestly EssentialHealth, Wellness and Fitness, 1-10 employees
Pricing Details
AliveChat
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AliveChat Editions & Modules
—
Additional Pricing Details
—Gist
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$29 per month
Gist Editions & Modules
Edition
Professional | $29.001 |
---|---|
Premium | $99.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
AliveChat
No score
No answers yet
No answers on this topic
Gist
Gist 8.2
Based on 2 answers
Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
Co Founder & UX designer
EndorphynDesign, 1-10 employees
Usability
AliveChat
No score
No answers yet
No answers on this topic
Gist
Gist 7.0
Based on 4 answers
It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
Founder
360 ResilienceProfessional Training & Coaching, 1-10 employees
Support Rating
AliveChat
No score
No answers yet
No answers on this topic
Gist
Gist 8.4
Based on 15 answers
Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
Ghostwriter and Web Designer
Writing MomentumPublishing, 1-10 employees
Alternatives Considered
AliveChat
AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.

Verified User
Executive in Sales
Sports Company, 51-200 employeesGist
Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
Co-founder
Spark ChartComputer Software, 1-10 employees
Return on Investment
AliveChat
- It has helped us in effective communication with our customers.
- We can easily solve their queries in no time.
- It helps us to receive their feedback easily
Functional Consultant
Trident Information Systems Pvt. Ltd.Information Technology & Services, 1001-5000 employees
Gist
- They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
- I am able to save hours of time with the automated emails that are GDPR compliant.
- I don't have to pay for a designer to have excellent looking emails either.
Director
Inspired To Hired Education LtdProfessional Training & Coaching, 1-10 employees