What users are saying about
8 Ratings
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Score 5.8 out of 100
5 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

AliveChat

AliveChat is perfect for real-time communication with web visitors, especially when a business doesn't mind getting insight into the activities of people visiting their website. It favours websites whose users log in from multiple device formats like a pc, iPad, tablets, smartphones etc as AliveChat is able to provide a similar user experience across multiple devices. Overall, AliveChat is my suggested program for companies or startups seeking a helpdesk program for their website.
Chamakhe Maurieni | TrustRadius Reviewer

Provide Support Live Chat

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
Kimberly Graham | TrustRadius Reviewer

Pros

AliveChat

  • Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
  • Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
  • Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.
Chamakhe Maurieni | TrustRadius Reviewer

Provide Support Live Chat

  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
Tim Regas | TrustRadius Reviewer

Cons

AliveChat

  • AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
  • With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.
Chamakhe Maurieni | TrustRadius Reviewer

Provide Support Live Chat

  • Does not allow us to flag a particular 'consumer' as a scammer.
Kimberly Graham | TrustRadius Reviewer

Support Rating

AliveChat

No score
No answers yet
No answers on this topic

Provide Support Live Chat

Provide Support Live Chat 9.7
Based on 6 answers
They are there when I need them.
Steven Woodall | TrustRadius Reviewer

Alternatives Considered

AliveChat

No answers on this topic

Provide Support Live Chat

We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
Tim Regas | TrustRadius Reviewer

Return on Investment

AliveChat

  • AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
  • AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
  • AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.
Chamakhe Maurieni | TrustRadius Reviewer

Provide Support Live Chat

  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Kimberly Graham | TrustRadius Reviewer

Screenshots

Pricing Details

AliveChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Provide Support Live Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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