AliveChat vs. Vision Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AliveChat
Score 8.3 out of 10
N/A
AliveChat is a live chat tool for websites from Houston-based WebsiteAlive.N/A
Vision Helpdesk
Score 9.5 out of 10
Small Businesses (1-50 employees)
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…
$8
per month
Pricing
AliveChatVision Helpdesk
Editions & Modules
No answers on this topic
Starter Help Desk
$8
per month per seat
Starter Help Desk
$12
per month per seat
Pro Help Desk
$16
per month per seat
Satellite Help Desk
$20
per month per seat
Pro Help Desk
$20
per month per seat
Satellite Help Desk
$24
per month per seat
Pro Service Desk
$24
per month per seat
Pro Service Desk
$32
per month per seat
Ent Service Desk
$32
per month per seat
Ent Service Desk
$48
per month per seat
Offerings
Pricing Offerings
AliveChatVision Helpdesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AliveChatVision Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
AliveChat
-
Ratings
Vision Helpdesk
6.8
3 Ratings
15% below category average
Organize and prioritize service tickets00 Ratings8.03 Ratings
Subscription-based notifications00 Ratings8.03 Ratings
Ticket creation and submission00 Ratings6.03 Ratings
Ticket response00 Ratings5.03 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
AliveChat
-
Ratings
Vision Helpdesk
5.0
2 Ratings
43% below category average
External knowledge base00 Ratings5.02 Ratings
Internal knowledge base00 Ratings5.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
AliveChat
-
Ratings
Vision Helpdesk
7.0
3 Ratings
9% below category average
Customer portal00 Ratings8.03 Ratings
Social integration00 Ratings7.03 Ratings
Email support00 Ratings6.03 Ratings
Help Desk CRM integration00 Ratings7.01 Ratings
Best Alternatives
AliveChatVision Helpdesk
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AliveChatVision Helpdesk
Likelihood to Recommend
8.0
(2 ratings)
5.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
AliveChatVision Helpdesk
Likelihood to Recommend
WebsiteAlive
It is well suited for communication with existing customers and prospects. It is less appropriate for people just looking to visit our website to get up to date with the latest team news or those who aren't at a computer.
Read full review
Vision Helpdesk
I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
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Pros
WebsiteAlive
  • Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
  • Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
  • Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.
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Vision Helpdesk
  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
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Cons
WebsiteAlive
  • There seems to always be required upgrades where you need to spend more money to get a better product.
  • The look and feel continues to change, not necessarily for the bad.
  • Price point has gone up a decent amount recently.
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Vision Helpdesk
  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
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Likelihood to Renew
WebsiteAlive
No answers on this topic
Vision Helpdesk
For us it's really best solution.
Read full review
Usability
WebsiteAlive
No answers on this topic
Vision Helpdesk
Really simple, good-looking interface, many features and customizations
Read full review
Support Rating
WebsiteAlive
No answers on this topic
Vision Helpdesk
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
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Alternatives Considered
WebsiteAlive
AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.
Read full review
Vision Helpdesk
Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
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Return on Investment
WebsiteAlive
  • AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
  • AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
  • AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.
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Vision Helpdesk
  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
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ScreenShots

Vision Helpdesk Screenshots

Screenshot of Vision Helpdesk's - Satellite/ Multi Company Help DeskScreenshot of Vision Helpdesk's - ITSM Service Desk SoftwareScreenshot of Vision Helpdesk's - Live Chat SoftwareScreenshot of Vision Helpdesk's - Help Desk Software