Alkami vs. UserGuiding

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alkami
Score 7.0 out of 10
N/A
Alkami aims to enable financial institutions to outsmart, not outspend, the Megabanks by providing a successful cloud-based digital banking platform. The Alkami Platform humanizes digital banking so banks and credit unions can confidently grow, adapt quickly, and build a thriving digital community.N/A
UserGuiding
Score 9.3 out of 10
Small Businesses (1-50 employees)
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more personalized experiences, NPS for capturing feedback, and onboarding checklists for a wholesome onboarding experience. From Red Ventures to Young Capital, thousands of companies trust UserGuiding.
$99
per 2000 monthly active users
Pricing
AlkamiUserGuiding
Editions & Modules
No answers on this topic
Start-up Plan
$99.00
per 2000 monthly active users
Growth Plan
$249.00
per 5000 monthly active users
Offerings
Pricing Offerings
AlkamiUserGuiding
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
AlkamiUserGuiding
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
AlkamiUserGuiding
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Score 8.2 out of 10
Medium-sized Companies

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Whatfix
Whatfix
Score 9.4 out of 10
Enterprises

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Whatfix
Whatfix
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlkamiUserGuiding
Likelihood to Recommend
7.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
AlkamiUserGuiding
Likelihood to Recommend
Alkami Technology
If you are looking for a high-quality online banking product and you don’t want/need to customize it too much, Alkami is a great choice- it has a lot out of the box and the people are great. If you need a lot of customization, and you don’t have the internal resources to help you do that, Alkami may be a challenge to satisfy your needs.
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UserGuiding
I would recommend this to teams who have multiple people who can work together in getting the necessary source codes input, the guides built, and the parameters identified. I would also recommend this product to anyone who is primarily concerned about price. Compared to competitors, the price vs the feature set was by far the best out of the 6 companies I demoed with. If one person is trying to get this set up and it isn't part of their full-time job, it will take a while because there is a pretty big learning curve as to what order to do things. Further, once the basics are set up, it does take a fair amount of time and testing to build the walk-throughs, especially if you want to use advanced logic
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Pros
Alkami Technology
  • Mobile-first design is great on both iOS and Android.
  • Broad array of retail banking capabilities.
  • A large array of integrated partner products to enhance the core functionality of the base product.
  • SDK and API-centric architecture are helping to design for the future of banking applications.
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UserGuiding
  • Good price
  • Responsive CS and sales team
  • Had all of the features we were looking for
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Cons
Alkami Technology
  • SDK and APIs are not fully mature - while they are functional and have a bright future, the support infrastructure is not fully developed.
  • Custom development can take a long time.
  • They may be focused on sales over support given their recent public offering.
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UserGuiding
  • The initial setup process isn't as transparently intuitive as it was sold
  • It's a fairly large barrier to entry for one person to get the guides set up
  • We weren't instructed how to 'turn off' the URL hits until we had our parameters segmented so the first two months we hit our limits before anything was even launched on our end. That made testing hard.
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Alternatives Considered
Alkami Technology
No answers on this topic
UserGuiding
By far the best price for the available features. They had a really easy demo scheduling process (and had availability to demo within a day or two where some of the other products were a week+ to schedule). You can build unlimited guides and if you don't hit your user limit because you failed to identify target parameters at the start, that is a huge selling point ;)
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Return on Investment
Alkami Technology
  • Enabled a solid mobile first.
  • Ember experience.
  • Allowed flexibility via the SDK.
  • Allowed us to focus on the business needs over the technology infrastructure.
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UserGuiding
  • We lost two months due to running out of 'hits' before we were able to target the right fields. This was partly our fault for not having enough time to dedicate to it, but it would have been helpful to have a 'pause' button or be told to look out for this scenario.
  • We canceled our account after 4 or 5 months because I, as the sole user on our team, didn't have nearly enough time to build out the guides the way we had envisioned. It wasn't quite as easy to understand as I'd hoped. It was doable, but a slow process and I got too busy with other pressing issues with my company.
  • It would have been a good ROI for the available features and price if I'd had a solid amount of time to really build it out and understand it better. The training options could have been a lot more user-friendly to help bridge that knowledge gap.
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ScreenShots

UserGuiding Screenshots

Screenshot of Onboarding ChecklistsScreenshot of Interactive User Onboarding