What users are saying about
3 Ratings
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Score 7.9 out of 100
Top Rated
65 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Allbound

Allbound's platform is very customizable, allowing a
company to build and structure it the way they want it. It is very user-friendly on the front and back
end, allowing for novice administrators to make changes easily. Support is tremendous, and they will spend as much or
as little time needed with you. Love the
prospect pages, as our sales team can use them to send targeted messages.
Randy Leiker | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Allbound
Freshworks CRM (formerly Freshsales)
8.7
Customer data management / contact management
Allbound
Freshworks CRM (formerly Freshsales)
9.0
Workflow management
Allbound
Freshworks CRM (formerly Freshsales)
8.6
Territory management
Allbound
Freshworks CRM (formerly Freshsales)
8.9
Opportunity management
Allbound
Freshworks CRM (formerly Freshsales)
9.0
Integration with email client (e.g., Outlook or Gmail)
Allbound
Freshworks CRM (formerly Freshsales)
8.3
Interaction tracking
Allbound
Freshworks CRM (formerly Freshsales)
8.6
Channel / partner relationship management
Allbound
Freshworks CRM (formerly Freshsales)
8.3

Marketing Automation

Allbound
Freshworks CRM (formerly Freshsales)
8.7
Lead management
Allbound
Freshworks CRM (formerly Freshsales)
9.0
Email marketing
Allbound
Freshworks CRM (formerly Freshsales)
8.4

CRM Project Management

Allbound
Freshworks CRM (formerly Freshsales)
8.6
Task management
Allbound
Freshworks CRM (formerly Freshsales)
8.5
Reporting
Allbound
Freshworks CRM (formerly Freshsales)
8.7

CRM Reporting & Analytics

Allbound
Freshworks CRM (formerly Freshsales)
8.9
Forecasting
Allbound
Freshworks CRM (formerly Freshsales)
8.4
Pipeline visualization
Allbound
Freshworks CRM (formerly Freshsales)
9.2
Customizable reports
Allbound
Freshworks CRM (formerly Freshsales)
9.1

Customization

Allbound
Freshworks CRM (formerly Freshsales)
8.7
Custom fields
Allbound
Freshworks CRM (formerly Freshsales)
8.9
Custom objects
Allbound
Freshworks CRM (formerly Freshsales)
9.0
API for custom integration
Allbound
Freshworks CRM (formerly Freshsales)
8.3

Security

Allbound
Freshworks CRM (formerly Freshsales)
8.9
Single sign-on capability
Allbound
Freshworks CRM (formerly Freshsales)
9.0
Role-based user permissions
Allbound
Freshworks CRM (formerly Freshsales)
8.8

Platform

Allbound
Freshworks CRM (formerly Freshsales)
8.1
Mobile access
Allbound
Freshworks CRM (formerly Freshsales)
8.1

Pros

Allbound

  • Lead registrations. One reason we chose Allbound was for its easy to use deal registration form.
  • Events. We promote every event that our company will be attending to all of our partners via Allbound.
  • Prospecting. Our team also creates unique prospecting pages for customers, prospects, and partners to help drive specific information that these companies should have access to across the organization.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Allbound

  • Missing a few nice-to-have features, i.e. ability to clone content, re-order content.
  • Missing ability to add viewing permissions within a page (versus by page).
  • I would like to have more editing/formatting options within the page.
Erin Case | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

Allbound

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Support Rating

Allbound

Allbound 8.8
Based on 3 answers
Willing to spend as much or as little time as needed with a company, and they really strive to help their clients
Randy Leiker | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Alternatives Considered

Allbound

No answers on this topic

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

Allbound

  • Since we've added Allbound, our partners have doubled the amount of leads driven to our team.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Allbound

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Allbound Editions & Modules

Edition
Allbound Platform$9951
Pipeline Manager Add-On$5951
Marketing Center Add-On$2951
  1. per month
Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Allbound
7.9
Freshworks CRM (formerly Freshsales)
8.8

Usability

Allbound
Freshworks CRM (formerly Freshsales)
8.2

Support Rating

Allbound
8.8
Freshworks CRM (formerly Freshsales)

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