What users are saying about
3 Ratings
4 Ratings
3 Ratings
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Score 7.9 out of 100
4 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Allbound

Allbound's platform is very customizable, allowing a
company to build and structure it the way they want it. It is very user-friendly on the front and back
end, allowing for novice administrators to make changes easily. Support is tremendous, and they will spend as much or
as little time needed with you. Love the
prospect pages, as our sales team can use them to send targeted messages.
Randy Leiker | TrustRadius Reviewer

Zift PRM

Zift [Partner Relationship Management] has allowed our working relationship with partners to grow stronger as we're able to truly understand the heart of their business with the access to different resources and campaign kits with Zift. There isn't any quibbling over messaging as it's established with Zift and we are able to more quickly execute campaigns and a strategy because of it.
Tory Robinson | TrustRadius Reviewer

Pros

Allbound

  • Lead registrations. One reason we chose Allbound was for its easy to use deal registration form.
  • Events. We promote every event that our company will be attending to all of our partners via Allbound.
  • Prospecting. Our team also creates unique prospecting pages for customers, prospects, and partners to help drive specific information that these companies should have access to across the organization.
Anonymous | TrustRadius Reviewer

Zift PRM

  • Partner tracking and communication - Relayware allows a holistic view of a partner. Since the tool tracks everything a user does, you can easily see when the partner has sent or received emails, participated in trainings, download files, etc. You can also see how and when back-office users such as admins, partner managers, etc. have communicated with partners, updated dashboards, downloaded reports, and much more. The granularity of the history and tracking is exception for seeing how you and a partner are engaging. It's also very helpful for companies who require an audit trail for activities.
  • Training/eLearning/onboarding - I've worked with a number of eLearning/LMS platforms over the years and I'm stunned by the learning system built into Relayware. It's hands down far and above many existing standalone products and if Relayware was smart, they would offer this as a standalone item. The system supports the typical eLearning/LMS basics- SCORM support, grading, training by module, etc. but it also allows for custom training paths based on learning modules which can be SCORM, video, HTML, files, and any combination of these. The grading system is separated from the training content which allows for highly flexible user cases. You can created quizzes, tests, and certifications based on individual content modules or a full learning path.
  • Since the LMS is part of the overall Relayware system which is intended for partner management, you can create a range of onboarding processes/paths which are customized to particular types of partners. The system can support both online and offline activities so you can require xxx to be done online, followed by in-person training, etc. It really is an impressive system. I liked it so much, I decomissioned my instance of a Moodle LMS and I now use the Relayware LMS to serve as both partner eLearning and general customer eLearning through a separate portal.
  • Flexibility - It's hard to believe the Relayware can do so much in a single SaaS. The system allows for connection to SFDC so working leads and opportunities is simple. A manager or admin can add, edit, and remove web pages with ease. Data can be placed on any webpage using a number of "Relayware tags" which are special HTML tags to pull data from the system and use on a page. Customizable workflows for most any part of the system can be handled via a workflow engine. This could be onboarding, partner signup and registration, lead/deal/opportunity management and routing to appropriate users, Legal and Export compliance checking of documents and files, and on and on.
  • The only real drawback is that the system is so flexible, it helps to have good training and support so you don't get lost. Luckily this is only an issue for those who administer the system and Relayware is keen to provide good support for their product.
  • Licensing & cost - My observation is that Relayware has several good options for licensing and overall cost. They break the system down into several key modules so if you don't need something, you can remove it and not pay for it. However, that also makes it easy for the product to grow as your needs do. One of their license modules is by back-office users, not front-office. The benefit of this is when coupled with SFDC, you only need a single SFDC license for all of your field personnel and front end users. Since one of the Relayware models is to not charge by the number of front end users, you can save thousands in SFDC licenses. Ie: A user works through Relayware to report/edit/manage leads, deals, and opportunities. The system uses a single SFDC license to connect to SFDC so rather than every front end user needing an SFDC license, you only need one. Depending on the size of your organization, this alone could easily pay for the Relayware system.
Rob Dautel | TrustRadius Reviewer

Cons

Allbound

  • Missing a few nice-to-have features, i.e. ability to clone content, re-order content.
  • Missing ability to add viewing permissions within a page (versus by page).
  • I would like to have more editing/formatting options within the page.
Erin Case | TrustRadius Reviewer

Zift PRM

  • The analysis feature is good; however, it could be more detailed in its reporting.
  • I understand new features come out with Zift, though I do not feel there's open communication as to what these are.
  • Through the social media interaction, sometimes the posts have come out wonky with extra spaces, etc. once posted on the organic site.
Tory Robinson | TrustRadius Reviewer

Support Rating

Allbound

Allbound 8.8
Based on 3 answers
Willing to spend as much or as little time as needed with a company, and they really strive to help their clients
Randy Leiker | TrustRadius Reviewer

Zift PRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Allbound

No answers on this topic

Zift PRM

  • SFDC - What can be said, SFDC is an industry leader in so many ways and it's add-on and plug-ins can connect to most anything. Even though my company uses SFDC, the biggest reasons were a) cost of adding users to the front end, and b) flexibility without jumping head first into SFDC itself. Having Relayware as a second system allows for more localized and less IT level management, while still delivering all the benefits of connecting to an SFDC instance.
  • channelSUITE - Seems like a decent overall package, but far fewer features than Relayware and more suited for channel and sales generating partners. Ie: less flexible and not suitable for the needs I had working with non-revenue and indirect revenue generating partners.
  • NetSuite PRM - this PRM had a larger price tag for less options when I looked into it. NetSuite's ability to bundle into its CRM is nice, but I had also had very poor support from NetSuite in other products such as their eCommerce products so in the end, I still feel Relayware is a top bang the buck despite the growing pains I mentioned earlier.
  • Channeltivity - This is a product I started using before switching to Relayware. I like Channeltivity for it's simple, but powerful file sharing, and easy to use back-end. Channeltivity's support is also very nice. However, there are definite limitations to Channeltivity if you have a larger program. The good news is both Relayware and Channeltivity work well together as competitors and cross reccomend each others products should one see a user's needs to beyond or below what their products offer. It's nice to see this kind of Synergy among competing companies.
Rob Dautel | TrustRadius Reviewer

Return on Investment

Allbound

  • Since we've added Allbound, our partners have doubled the amount of leads driven to our team.
Anonymous | TrustRadius Reviewer

Zift PRM

  • We have had Salesforce opportunities tied to leads that resulted from a Zift campaign.
  • The opportunity cost of time has been saved when my company can quickly access relevant campaigns, social media posts, etc.
  • It's increased our channel partner ecosystem tremendously.
Tory Robinson | TrustRadius Reviewer

Pricing Details

Allbound

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Allbound Editions & Modules

Edition
Allbound Platform$9951
Pipeline Manager Add-On$5951
Marketing Center Add-On$2951
  1. per month
Additional Pricing Details

Zift PRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zift PRM Editions & Modules

Additional Pricing Details
Pricing is based on number of modules selected (Portal, Sales, Marketing, and Training) and based on the number of partner/reseller organizations that are being serviced.

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