What users are saying about
37 Ratings
6 Ratings
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Score 8.5 out of 100
37 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • AllProWebTools ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization
  • Capsule CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.1

AllProWebTools

91%
8.3

Capsule CRM

83%
Capsule CRM ranks higher in 6/9 features

Customer data management / contact management

9.1
91%
1 Rating
8.5
85%
15 Ratings

Workflow management

9.1
91%
1 Rating
8.7
87%
13 Ratings

Quote & order management

9.1
91%
1 Rating
8.0
80%
11 Ratings

Territory management

N/A
0 Ratings
7.8
78%
8 Ratings

Opportunity management

N/A
0 Ratings
8.3
83%
15 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
8.9
89%
14 Ratings

Contract management

N/A
0 Ratings
8.4
84%
12 Ratings

Interaction tracking

N/A
0 Ratings
7.5
75%
13 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.9
89%
11 Ratings

Marketing Automation

9.1

AllProWebTools

91%
8.7

Capsule CRM

87%
AllProWebTools ranks higher in 2/2 features

Lead management

9.1
91%
1 Rating
8.9
89%
10 Ratings

Email marketing

9.1
91%
1 Rating
8.6
86%
9 Ratings

CRM Project Management

9.1

AllProWebTools

91%
8.2

Capsule CRM

82%
AllProWebTools ranks higher in 2/3 features

Task management

9.1
91%
1 Rating
8.3
83%
12 Ratings

Billing and invoicing management

9.1
91%
1 Rating
8.3
83%
10 Ratings

Reporting

N/A
0 Ratings
7.9
79%
12 Ratings

Customization

9.1

AllProWebTools

91%
8.2

Capsule CRM

82%
Capsule CRM ranks higher in 3/4 features

Custom fields

9.1
91%
1 Rating
8.0
80%
13 Ratings

Custom objects

N/A
0 Ratings
7.9
79%
11 Ratings

Scripting environment

N/A
0 Ratings
8.6
86%
8 Ratings

API for custom integration

N/A
0 Ratings
8.3
83%
10 Ratings

Platform

4.5

AllProWebTools

45%
7.9

Capsule CRM

79%
Capsule CRM ranks higher in 1/1 features

Mobile access

4.5
45%
1 Rating
7.9
79%
12 Ratings

Customer Service & Support

AllProWebTools

Feature Set Not Supported
N/A
8.5

Capsule CRM

85%
Capsule CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.7
87%
8 Ratings

Call center management

N/A
0 Ratings
8.5
85%
7 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
8 Ratings

CRM Reporting & Analytics

AllProWebTools

Feature Set Not Supported
N/A
8.2

Capsule CRM

82%
Capsule CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.1
81%
12 Ratings

Pipeline visualization

N/A
0 Ratings
8.2
82%
14 Ratings

Customizable reports

N/A
0 Ratings
8.4
84%
11 Ratings

Security

AllProWebTools

Feature Set Not Supported
N/A
8.2

Capsule CRM

82%
Capsule CRM ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
8.0
80%
10 Ratings

Role-based user permissions

N/A
0 Ratings
8.5
85%
11 Ratings

Social CRM

AllProWebTools

Feature Set Not Supported
N/A
7.9

Capsule CRM

79%
Capsule CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.1
81%
12 Ratings

Social engagement

N/A
0 Ratings
7.7
77%
11 Ratings

Integrations with 3rd-party Software

AllProWebTools

Feature Set Not Supported
N/A
8.1

Capsule CRM

81%
Capsule CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.3
83%
11 Ratings

Compensation management

N/A
0 Ratings
7.9
79%
9 Ratings

Attribute Ratings

  • AllProWebTools is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

AllProWebTools

91%
1 Rating
8.7

Capsule CRM

87%
15 Ratings

Usability

AllProWebTools

N/A
0 Ratings
8.7

Capsule CRM

87%
4 Ratings

Support Rating

AllProWebTools

N/A
0 Ratings
8.7

Capsule CRM

87%
4 Ratings

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel | TrustRadius Reviewer

Capsule CRM

It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
Anonymous | TrustRadius Reviewer

Pros

AllProWebTools

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel | TrustRadius Reviewer

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Cons

AllProWebTools

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel | TrustRadius Reviewer

Capsule CRM

  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Hannah Eleanor | TrustRadius Reviewer

Pricing Details

AllProWebTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195

Starting Price

$10 per installation

AllProWebTools Editions & Modules

Edition
Base + Website Hosting$101
  1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

Capsule CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18 per month per user

Capsule CRM Editions & Modules

Edition
Teams$361
Professional$181
Enterprise$541
  1. per month per user
Additional Pricing Details

Usability

AllProWebTools

No score
No answers yet
No answers on this topic

Capsule CRM

Capsule CRM 8.7
Based on 4 answers
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
Farjana Labonno | TrustRadius Reviewer

Support Rating

AllProWebTools

No score
No answers yet
No answers on this topic

Capsule CRM

Capsule CRM 8.7
Based on 4 answers
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Samuel-Borris James | TrustRadius Reviewer

Alternatives Considered

AllProWebTools

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel | TrustRadius Reviewer

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Return on Investment

AllProWebTools

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel | TrustRadius Reviewer

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

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