AllProWebTools vs. Capsule CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AllProWebTools
Score 9.0 out of 10
Small Businesses (1-50 employees)
AllProWebTools aims to offer a single platform for managing and growing a small business. Capabilities range from employee management and website SEO all the way to marketing and marketing analytics. Specific features include: customer tracking, order process tracking, newsletters, drip campaigns, order management, easy shopping cart processes, certified experts for support, real time system editing for websites and email blasts. The…
$10
per installation
Capsule CRM
Score 9.0 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Pricing
AllProWebToolsCapsule CRM
Editions & Modules
Base + Website Hosting
$10
per installation
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Offerings
Pricing Offerings
AllProWebToolsCapsule CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$195 per installationNo setup fee
Additional DetailsStarting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.
More Pricing Information
Features
AllProWebToolsCapsule CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
AllProWebTools
9.1
1 Ratings
17% above category average
Capsule CRM
8.1
15 Ratings
5% above category average
Customer data management / contact management9.11 Ratings8.415 Ratings
Workflow management9.11 Ratings8.413 Ratings
Quote & order management9.11 Ratings8.011 Ratings
Territory management00 Ratings7.48 Ratings
Opportunity management00 Ratings8.215 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.714 Ratings
Contract management00 Ratings8.112 Ratings
Interaction tracking00 Ratings7.413 Ratings
Channel / partner relationship management00 Ratings8.511 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
AllProWebTools
9.1
1 Ratings
19% above category average
Capsule CRM
8.6
11 Ratings
13% above category average
Lead management9.11 Ratings8.610 Ratings
Email marketing9.11 Ratings8.69 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
AllProWebTools
9.1
1 Ratings
18% above category average
Capsule CRM
8.1
14 Ratings
6% above category average
Task management9.11 Ratings8.512 Ratings
Billing and invoicing management9.11 Ratings8.110 Ratings
Reporting00 Ratings7.612 Ratings
Customization
Comparison of Customization features of Product A and Product B
AllProWebTools
9.1
1 Ratings
18% above category average
Capsule CRM
8.0
13 Ratings
5% above category average
Custom fields9.11 Ratings7.913 Ratings
Custom objects00 Ratings7.611 Ratings
Scripting environment00 Ratings8.68 Ratings
API for custom integration00 Ratings8.110 Ratings
Platform
Comparison of Platform features of Product A and Product B
AllProWebTools
4.5
1 Ratings
50% below category average
Capsule CRM
8.0
12 Ratings
6% above category average
Mobile access4.51 Ratings8.012 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
AllProWebTools
-
Ratings
Capsule CRM
8.4
10 Ratings
11% above category average
Case management00 Ratings8.68 Ratings
Call center management00 Ratings8.17 Ratings
Help desk management00 Ratings8.58 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
AllProWebTools
-
Ratings
Capsule CRM
8.4
14 Ratings
10% above category average
Forecasting00 Ratings8.512 Ratings
Pipeline visualization00 Ratings8.014 Ratings
Customizable reports00 Ratings8.611 Ratings
Security
Comparison of Security features of Product A and Product B
AllProWebTools
-
Ratings
Capsule CRM
8.1
11 Ratings
3% below category average
Single sign-on capability00 Ratings8.010 Ratings
Role-based user permissions00 Ratings8.311 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
AllProWebTools
-
Ratings
Capsule CRM
7.8
12 Ratings
7% above category average
Social data00 Ratings8.012 Ratings
Social engagement00 Ratings7.611 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
AllProWebTools
-
Ratings
Capsule CRM
8.0
11 Ratings
11% above category average
Marketing automation00 Ratings8.311 Ratings
Compensation management00 Ratings7.69 Ratings
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AllProWebToolsCapsule CRM
Small Businesses
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Score 9.8 out of 10
Medium-sized Companies
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Score 9.1 out of 10
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Enterprises
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Score 9.1 out of 10
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User Ratings
AllProWebToolsCapsule CRM
Likelihood to Recommend
9.1
(1 ratings)
8.6
(15 ratings)
Usability
-
(0 ratings)
8.6
(4 ratings)
Support Rating
-
(0 ratings)
8.6
(4 ratings)
User Testimonials
AllProWebToolsCapsule CRM
Likelihood to Recommend
AllProWebTools
It works very well for my cooking business.
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Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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Pros
AllProWebTools
  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
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Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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Cons
AllProWebTools
  • QuickBooks Integration
  • More email templates
  • They do not have an app
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Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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Usability
AllProWebTools
No answers on this topic
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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Support Rating
AllProWebTools
No answers on this topic
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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Alternatives Considered
AllProWebTools
I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
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Zestia
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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Return on Investment
AllProWebTools
  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
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Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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ScreenShots

AllProWebTools Screenshots

Screenshot of CRM viewScreenshot of B2B Lead AquisitionScreenshot of Google Calendar Appointment IntegrationScreenshot of Internal Office ChatScreenshot of Time Card Tracking

Capsule CRM Screenshots

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