What users are saying about
120 Ratings
4 Ratings
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Score 6.9 out of 100
120 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
SAP CRM
7.7
Customer data management / contact management
AllProWebTools
9.1
SAP CRM
8.0
Workflow management
AllProWebTools
9.1
SAP CRM
7.6
Quote & order management
AllProWebTools
9.1
SAP CRM
7.8
Territory management
AllProWebTools
SAP CRM
7.8
Opportunity management
AllProWebTools
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
AllProWebTools
SAP CRM
7.7
Contract management
AllProWebTools
SAP CRM
8.3
Interaction tracking
AllProWebTools
SAP CRM
8.1
Channel / partner relationship management
AllProWebTools
SAP CRM
7.3

Marketing Automation

AllProWebTools
9.1
SAP CRM
8.5
Lead management
AllProWebTools
9.1
SAP CRM
8.3
Email marketing
AllProWebTools
9.1
SAP CRM
8.7

CRM Project Management

AllProWebTools
9.1
SAP CRM
8.0
Task management
AllProWebTools
9.1
SAP CRM
8.3
Billing and invoicing management
AllProWebTools
9.1
SAP CRM
7.9
Reporting
AllProWebTools
SAP CRM
7.8

Customization

AllProWebTools
9.1
SAP CRM
7.9
Custom fields
AllProWebTools
9.1
SAP CRM
8.1
Custom objects
AllProWebTools
SAP CRM
8.4
Scripting environment
AllProWebTools
SAP CRM
7.6
API for custom integration
AllProWebTools
SAP CRM
7.5

Platform

AllProWebTools
4.5
SAP CRM
7.8
Mobile access
AllProWebTools
4.5
SAP CRM
7.8

Customer Service & Support

AllProWebTools
SAP CRM
7.5
Case management
AllProWebTools
SAP CRM
7.8
Call center management
AllProWebTools
SAP CRM
7.5
Help desk management
AllProWebTools
SAP CRM
7.2

CRM Reporting & Analytics

AllProWebTools
SAP CRM
7.9
Forecasting
AllProWebTools
SAP CRM
7.9
Pipeline visualization
AllProWebTools
SAP CRM
7.6
Customizable reports
AllProWebTools
SAP CRM
8.2

Security

AllProWebTools
SAP CRM
8.3
Single sign-on capability
AllProWebTools
SAP CRM
8.1
Role-based user permissions
AllProWebTools
SAP CRM
8.6

Social CRM

AllProWebTools
SAP CRM
7.7
Social data
AllProWebTools
SAP CRM
7.7
Social engagement
AllProWebTools
SAP CRM
7.7

Integrations with 3rd-party Software

AllProWebTools
SAP CRM
7.7
Marketing automation
AllProWebTools
SAP CRM
7.7
Compensation management
AllProWebTools
SAP CRM
7.7

Pros

AllProWebTools

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

AllProWebTools

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

AllProWebTools

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

AllProWebTools

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

AllProWebTools

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

AllProWebTools

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

AllProWebTools

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AllProWebTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*

* per installation

AllProWebTools Editions & Modules

Edition
Base + Website Hosting$101
  1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

AllProWebTools
9.1
SAP CRM
7.0

Likelihood to Renew

AllProWebTools
SAP CRM
9.0

Usability

AllProWebTools
SAP CRM
9.0

Support Rating

AllProWebTools
SAP CRM
9.0

Online Training

AllProWebTools
SAP CRM
7.0

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