What users are saying about
10 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams | TrustRadius Reviewer

CareCloud Charts

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
CareCloud Charts
8.0
Claims management
Allscripts Practice Management
CareCloud Charts
8.0
Patient billing
Allscripts Practice Management
CareCloud Charts
8.0
Financial Reporting
Allscripts Practice Management
CareCloud Charts
8.0

Patient Scheduling

Allscripts Practice Management
CareCloud Charts
8.0
Multi-location support
Allscripts Practice Management
CareCloud Charts
8.0
Calendar interface
Allscripts Practice Management
CareCloud Charts
8.0

Electronic Medical Records

Allscripts Practice Management
CareCloud Charts
8.0
Charting / document management
Allscripts Practice Management
CareCloud Charts
9.0
Templates
Allscripts Practice Management
CareCloud Charts
9.0
Mobile/tablet support
Allscripts Practice Management
CareCloud Charts
5.0
Customization
Allscripts Practice Management
CareCloud Charts
9.0

Medical Security and Privacy

Allscripts Practice Management
CareCloud Charts
8.7
HIPAA compliance
Allscripts Practice Management
CareCloud Charts
9.0
Role-based permission levels
Allscripts Practice Management
CareCloud Charts
8.0
Data backups and redundancy
Allscripts Practice Management
CareCloud Charts
9.0

Workflow and Scale

Allscripts Practice Management
CareCloud Charts
8.0
Task tracking
Allscripts Practice Management
CareCloud Charts
7.0
Specialty-specific workflows
Allscripts Practice Management
CareCloud Charts
8.0
Multi-office / multi-physician capabilities
Allscripts Practice Management
CareCloud Charts
9.0

Pros

Allscripts Practice Management

  • Capacity to store and organize a patient's various documents
  • Ability to customize the software myself
Anonymous | TrustRadius Reviewer

CareCloud Charts

  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
Anonymous | TrustRadius Reviewer

Cons

Allscripts Practice Management

  • Sometimes hard to find functionality due to complicated menus
  • Complication from having too many features
  • Lack of ability to send messages to other providers associated with same patient.
Anonymous | TrustRadius Reviewer

CareCloud Charts

  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
Anonymous | TrustRadius Reviewer

Usability

Allscripts Practice Management

Allscripts Practice Management 9.5
Based on 2 answers
Very user friendly. One of the best things about it
Anonymous | TrustRadius Reviewer

CareCloud Charts

No score
No answers yet
No answers on this topic

Support Rating

Allscripts Practice Management

Allscripts Practice Management 8.0
Based on 2 answers
I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
Anonymous | TrustRadius Reviewer

CareCloud Charts

No score
No answers yet
No answers on this topic

Alternatives Considered

Allscripts Practice Management

Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management compared to the other competitors. I don't believe that Allscripts has a future based on company mission and culture and am strongly considering other options for the long run.
Anonymous | TrustRadius Reviewer

CareCloud Charts

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Anonymous | TrustRadius Reviewer

Return on Investment

Allscripts Practice Management

  • I am only a user but it's easy to assume that this program is very expensive.
  • Access to reports across all providers is game-changing.
  • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
Anonymous | TrustRadius Reviewer

CareCloud Charts

No answers on this topic

Pricing Details

Allscripts Practice Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CareCloud Charts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Allscripts Practice Management
8.5
CareCloud Charts
9.0

Usability

Allscripts Practice Management
9.5
CareCloud Charts

Support Rating

Allscripts Practice Management
8.0
CareCloud Charts

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