What users are saying about
6 Ratings
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Score 8 out of 101
2 Ratings
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Score 8 out of 101

Likelihood to Recommend

Allscripts Practice Management

It is a good and reliable software. There have been some issues with reporting and security concerns but overall the software is reliable and good as a short-term and midterm investment. The company, however, doesn't understand that they are a data company and I am concerned if they have a future in the long run. I would be very careful to invest in it if you were planning to use this long term.
No photo available

CareCloud Charts

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
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Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
CareCloud Charts
8.0
Claims management
Allscripts Practice Management
CareCloud Charts
8.0
Patient billing
Allscripts Practice Management
CareCloud Charts
8.0
Financial Reporting
Allscripts Practice Management
CareCloud Charts
8.0

Patient Scheduling

Allscripts Practice Management
CareCloud Charts
8.0
Multi-location support
Allscripts Practice Management
CareCloud Charts
8.0
Calendar interface
Allscripts Practice Management
CareCloud Charts
8.0

Electronic Medical Records

Allscripts Practice Management
CareCloud Charts
8.0
Charting / document management
Allscripts Practice Management
CareCloud Charts
9.0
Templates
Allscripts Practice Management
CareCloud Charts
9.0
Mobile/tablet support
Allscripts Practice Management
CareCloud Charts
5.0
Customization
Allscripts Practice Management
CareCloud Charts
9.0

Medical Security and Privacy

Allscripts Practice Management
CareCloud Charts
8.7
HIPPA compliance
Allscripts Practice Management
CareCloud Charts
9.0
Role-based permission levels
Allscripts Practice Management
CareCloud Charts
8.0
Data backups and redundancy
Allscripts Practice Management
CareCloud Charts
9.0

Workflow and Scale

Allscripts Practice Management
CareCloud Charts
8.0
Task tracking
Allscripts Practice Management
CareCloud Charts
7.0
Specialty-specific workflows
Allscripts Practice Management
CareCloud Charts
8.0
Multi-office / multi-physician capabilities
Allscripts Practice Management
CareCloud Charts
9.0

Pros

Allscripts Practice Management

  • Easy to combine data and reports.
  • Submit claims for reimbursement.
  • Edit and review patient data in patient accounts.
No photo available

CareCloud Charts

  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
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Cons

Allscripts Practice Management

  • Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
  • The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
  • There is no option to load facility and non-facility values for total RVUs.
No photo available

CareCloud Charts

  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
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Alternatives Considered

Allscripts Practice Management

Centricity is much more difficult to get support for in my experience.
Stephen Adams profile photo

CareCloud Charts

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
No photo available

Pricing Details

Allscripts Practice Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CareCloud Charts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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