What users are saying about
10 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams | TrustRadius Reviewer

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
Stephanie Grates | TrustRadius Reviewer

Pros

Allscripts Practice Management

  • Capacity to store and organize a patient's various documents
  • Ability to customize the software myself
Anonymous | TrustRadius Reviewer

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
Anonymous | TrustRadius Reviewer

Cons

Allscripts Practice Management

  • Sometimes hard to find functionality due to complicated menus
  • Complication from having too many features
  • Lack of ability to send messages to other providers associated with same patient.
Anonymous | TrustRadius Reviewer

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
Cheslie Clark | TrustRadius Reviewer

Usability

Allscripts Practice Management

Allscripts Practice Management 9.5
Based on 2 answers
Very user friendly. One of the best things about it
Anonymous | TrustRadius Reviewer

Cloud 9 Software

No score
No answers yet
No answers on this topic

Support Rating

Allscripts Practice Management

Allscripts Practice Management 8.0
Based on 2 answers
I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
Anonymous | TrustRadius Reviewer

Cloud 9 Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Allscripts Practice Management

Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management compared to the other competitors. I don't believe that Allscripts has a future based on company mission and culture and am strongly considering other options for the long run.
Anonymous | TrustRadius Reviewer

Cloud 9 Software

OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
Stephanie Grates | TrustRadius Reviewer

Return on Investment

Allscripts Practice Management

  • I am only a user but it's easy to assume that this program is very expensive.
  • Access to reports across all providers is game-changing.
  • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
Anonymous | TrustRadius Reviewer

Cloud 9 Software

  • Our office has overall been able to move at a faster pace.
Kayla Gilmer | TrustRadius Reviewer

Pricing Details

Allscripts Practice Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloud 9 Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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