Allscripts Practice Management

5 Ratings
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Score 7.9 out of 101

Kareo Practice Management

7 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams profile photo

Kareo Practice Management

I can't imagine who it is appropriate for- unless you could care less if you get prescription refill requests from pharmacies, send portal messages to patients but they have no clue they have a new message to read. It's not ideal for large or small practices. Allow them to overbook your schedule with "new patients" that are on insurance plans you don't even accept for a 15 minute time interval...So if this the flow of your practice- this is the EHR for you. Otherwise, steer clear.
Ashley Toutounchi, MD profile photo

Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
5.0
Kareo Practice Management
8.1
Real-time eligibility verification
Allscripts Practice Management
5.0
Kareo Practice Management
6.9
Claims management
Allscripts Practice Management
5.0
Kareo Practice Management
8.5
Coding
Allscripts Practice Management
5.0
Kareo Practice Management
8.1
Patient billing
Allscripts Practice Management
5.0
Kareo Practice Management
8.8
Financial Reporting
Allscripts Practice Management
5.0
Kareo Practice Management
8.1

Patient Scheduling

Allscripts Practice Management
7.8
Kareo Practice Management
7.3
Rule-based scheduling
Allscripts Practice Management
7.0
Kareo Practice Management
6.1
Automated appointment reminders
Allscripts Practice Management
8.0
Kareo Practice Management
7.6
Automated patient check-in
Allscripts Practice Management
8.0
Kareo Practice Management
6.2
Multi-location support
Allscripts Practice Management
8.0
Kareo Practice Management
9.2
Calendar interface
Allscripts Practice Management
8.0
Kareo Practice Management
7.4

Electronic Medical Records

Allscripts Practice Management
4.2
Kareo Practice Management
7.9
Patient portal
Allscripts Practice Management
5.0
Kareo Practice Management
7.3
Fax integration
Allscripts Practice Management
7.0
Kareo Practice Management
7.0
Workflow automation
Allscripts Practice Management
2.0
Kareo Practice Management
7.6
Customization
Allscripts Practice Management
2.0
Kareo Practice Management
7.6
E-prescribing
Allscripts Practice Management
5.0
Kareo Practice Management
7.3
Charting / document management
Allscripts Practice Management
Kareo Practice Management
7.7
Templates
Allscripts Practice Management
Kareo Practice Management
7.9
Mobile/tablet support
Allscripts Practice Management
Kareo Practice Management
8.9
Integration with other EMR and PM systems
Allscripts Practice Management
Kareo Practice Management
8.7
Speech recognition
Allscripts Practice Management
Kareo Practice Management
9.5

Medical Security and Privacy

Allscripts Practice Management
8.7
Kareo Practice Management
8.7
HIPPA compliance
Allscripts Practice Management
9.0
Kareo Practice Management
9.1
Role-based permission levels
Allscripts Practice Management
8.0
Kareo Practice Management
7.6
Data backups and redundancy
Allscripts Practice Management
9.0
Kareo Practice Management
8.0
Local mode / networking failsafe
Allscripts Practice Management
Kareo Practice Management
10.0

Workflow and Scale

Allscripts Practice Management
8.0
Kareo Practice Management
8.2
Task tracking
Allscripts Practice Management
8.0
Kareo Practice Management
7.4
Specialty-specific workflows
Allscripts Practice Management
8.0
Kareo Practice Management
7.6
Multi-office / multi-physician capabilities
Allscripts Practice Management
8.0
Kareo Practice Management
9.7

Pros

  • Patient Mangement
  • Appointment management
  • EHR
Stephen Adams profile photo
  • Text automation for patient confirmation
  • Detailed billing reports
Ashley Toutounchi, MD profile photo

Cons

  • Upgrades
  • Support
  • Timely Responses to support requests.
Stephen Adams profile photo
  • Where to start...for one, during my start-up with a "success coach" and trust me, I use that term broadly, I had to f/u on every single issue that came up. I was told she was taking care of my electronic lab enrollment, after waiting 3 months and reaching out to my success coach, Kayli, countless times, I only was told when contacted by management that my Quest lab access had been denied after 2 weeks because I was never told to independently create my own account with Kareo- after asking/emailing/calling multiple times trying to figure out the process. So needless to say, I have NO electronic lab access 4 months after signing with Kareo and they are now just starting the process.
  • Prescriptions- I had reached out to Kareo, no exaggeration, over 10 times to figure out why I wasn't receiving prescription refills. Spent countless hours on the phone with "support line" that could never give me an answer- to any question. And never f/u either until I directly insisted to my salesperson to have management contact me directly. I had a patient go to the hospital due to not having their medications because apparently their pharmacy had sent refill prescriptions over 3 times which I never received. Only after talking to management, did they look into further and then inform me that I had 3 locations in the system (?? I have ONE location). They were all prior addresses of offices, one from over 4 years ago. To date, again, 4 months after paying a year up front, I can't receive refill requests. And the solution proposed to me by management was to call my prior EHR and request they delete my prior addresses. And I cannot contact my prior EHR because I was in a large group that restricted the account to only 2 individuals in a group of 18 doctors to even have access to talk to them. So I can't resolve the issue, Kareo after 4 months instructs me to call them myself, and the prior EHR doesn't even recognize I had an account with them because it was under a group practice name.
  • Online booking- I thought this would be an amazingly efficient add-on. What they don't tell you is you can only designate "increments" of appointment times. Kareo will tell you it syncs with your existing schedule so that online bookings are only in vacant time slots. I had new patients selecting a time increment of 15 minutes, existing patients selecting 45 minutes (with a deductible) and any increment over 15 minutes (which the patient can select at their own will, being if you choose 15 min increments, it will offer appointment length for 15 min, 30 min, 45 min, 60 min etc with no outline of the appropriate time length) will over-book your schedule. So if you have a 10-10:15 slot, the patient can select a 45 minute appointment that starts at 10 (Because that 15 minute slot is open). But then will overbook the patients at 10:15 and 10:30.
  • It created utter chaos in my practice. My office manager spent more time calling patients to inform them they had booked an inappropriate time increment, they can't book a new appointment for 15 minutes, we don't accept their insurance...the list goes on.
  • There is no way to restrict the increments or who can book an appointment.
  • Messaging- I can't view what incoming messages from patients are sent to whom. And neither can my office manager. And the patient gets to select who to sent the message to, either the "provider" or "location." And 9 times out of 10 they send to the "provider." So as a physician, I am inundated with patient messages simply wanting to book a new appointment or reschedule. As a physician, obviously prioritizing my time is important and my office manager can't view these messages.
  • The list goes on, unfortunately. "A/R" reports only allow them to calculate a theoretical A/R based on your self-pay rates to patients, not individual contracted rates with insurances. So my A/R has an inflated number, which I can't even quantify by how much, because the A/R is based as if every insurance patient paid as a self-pay patient. Seriously, no one thought this through?
  • Can't send multiple controlled scripts at once electronically. Have to enter, go to separate site, enter code, be redirected back to KAreo then re-enter another med, be redirected to separate site, enter code, be redirected...Any other EHR I've ever used (and I've used around 6 between residency and private practice) you could enter multiple Rx, but then check the meds you wanted to send and then enter ONE code for, say, 2 controlled scripts. Kareo, you must enter separate codes one by one.
  • I could go on but will choose to hope for all reading, you get the general point...
Ashley Toutounchi, MD profile photo

Alternatives Considered

Centricity is much more difficult to get support for in my experience.
Stephen Adams profile photo
We wanted a change from the previous PM system we had before that was old and out of date. Kareo has support that can help out and if they don't know the answer to something they will always get back to you by email or phone call with whatever it is you need. That is one thing we didn't get with our old system but is very important to have.
Alysha De Leon profile photo

Return on Investment

  • Good EHR compared to alternatives.
  • Good PM compared to alternatives.
  • Compliant.
Stephen Adams profile photo
  • It has helped us keep track of our A/R. We really like that it gives us the number of days on the home screen because we use that as our goal to get work done and get the count down per month.
Alysha De Leon profile photo

Pricing Details

Allscripts Practice Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Allscripts Practice Management Editions & Modules
Allscripts Practice Management
Additional Pricing Details

Kareo Practice Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Kareo Practice Management Editions & Modules
Kareo Practice Management
Edition
Physician Provider
$2991
Low-Volume Provider
$1491
Non-Physician Provider (Low-Volume)
$74.501
1. per provider
Additional Pricing Details