10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Allscripts Practice Management

Although the EHR software industry is still developing, Allscripts has proven to be better than most.
Stephen Adams | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Practice Management
PointClickCare Core EHR Platform
7.8
Real-time eligibility verification
Allscripts Practice Management
PointClickCare Core EHR Platform
10.0
Claims management
Allscripts Practice Management
PointClickCare Core EHR Platform
8.0
Coding
Allscripts Practice Management
PointClickCare Core EHR Platform
8.0
Patient billing
Allscripts Practice Management
PointClickCare Core EHR Platform
8.0
Financial Reporting
Allscripts Practice Management
PointClickCare Core EHR Platform
5.0

Patient Scheduling

Allscripts Practice Management
PointClickCare Core EHR Platform
9.0
Multi-location support
Allscripts Practice Management
PointClickCare Core EHR Platform
9.0

Electronic Medical Records

Allscripts Practice Management
PointClickCare Core EHR Platform
4.9
Charting / document management
Allscripts Practice Management
PointClickCare Core EHR Platform
9.0
Templates
Allscripts Practice Management
PointClickCare Core EHR Platform
7.0
Mobile/tablet support
Allscripts Practice Management
PointClickCare Core EHR Platform
8.0
Fax integration
Allscripts Practice Management
PointClickCare Core EHR Platform
1.0
Integration with other EMR and PM systems
Allscripts Practice Management
PointClickCare Core EHR Platform
1.0
Workflow automation
Allscripts Practice Management
PointClickCare Core EHR Platform
5.0
Customization
Allscripts Practice Management
PointClickCare Core EHR Platform
1.0
E-prescribing
Allscripts Practice Management
PointClickCare Core EHR Platform
7.0

Medical Security and Privacy

Allscripts Practice Management
PointClickCare Core EHR Platform
9.3
HIPAA compliance
Allscripts Practice Management
PointClickCare Core EHR Platform
10.0
Role-based permission levels
Allscripts Practice Management
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
Allscripts Practice Management
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
Allscripts Practice Management
PointClickCare Core EHR Platform
9.0

Workflow and Scale

Allscripts Practice Management
PointClickCare Core EHR Platform
8.0
Task tracking
Allscripts Practice Management
PointClickCare Core EHR Platform
8.0

Pros

Allscripts Practice Management

  • Capacity to store and organize a patient's various documents
  • Ability to customize the software myself
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

Allscripts Practice Management

  • Sometimes hard to find functionality due to complicated menus
  • Complication from having too many features
  • Lack of ability to send messages to other providers associated with same patient.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

Allscripts Practice Management

Allscripts Practice Management 9.5
Based on 2 answers
Very user friendly. One of the best things about it
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

Allscripts Practice Management

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

Allscripts Practice Management

Allscripts Practice Management 8.0
Based on 2 answers
I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

Allscripts Practice Management

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

Allscripts Practice Management

Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management compared to the other competitors. I don't believe that Allscripts has a future based on company mission and culture and am strongly considering other options for the long run.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

Allscripts Practice Management

  • I am only a user but it's easy to assume that this program is very expensive.
  • Access to reports across all providers is game-changing.
  • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

Allscripts Practice Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PointClickCare Core EHR Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Allscripts Practice Management
8.5
PointClickCare Core EHR Platform
10.0

Usability

Allscripts Practice Management
9.5
PointClickCare Core EHR Platform
9.0

Reliability and Availability

Allscripts Practice Management
PointClickCare Core EHR Platform
10.0

Support Rating

Allscripts Practice Management
8.0
PointClickCare Core EHR Platform

Implementation Rating

Allscripts Practice Management
PointClickCare Core EHR Platform
8.0

Add comparison