PointClickCare Core EHR Platform vs. Veradigm Practice Management

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning

Although the EHR software industry is still developing, Allscripts has proven to be better than most.

Incentivized

• PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
• Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
• The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.

• Ease of monitoring reports from all providers for each provider
• Ease of copying last report into current on
• Ease of deleting report when starting the wrong type of report

Incentivized

• More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
• More Dashboard capabilities
• Enterprise Level Dashboard
• Better Enterprise Level Reporting related to Business Intellegence

• Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
• The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
• There is no option to load facility and non-facility values for total RVUs.

Incentivized

Overall great product. Reporting could be much better and they are working on that.

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.

Centricity is much more difficult to get support for in my experience.

Incentivized

• Cannot answer that.

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized