What users are saying about
13 Ratings
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Score 7.1 out of 101
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

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Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

athenaClinicals

For a clinic setting I would rate the system much higher as that is the application that the program was designed to work for. The flow of the system works for a clinic but is cumbersome to use in a surgery center setting. We agreed to use this system because the clinics in our company used the system. It was helpful to have the ability to pull information from the clinic setting to the surgery center. When our clinics closed and only the surgery center continued to use the system, that value was gone.
Dale Bowman profile photo

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
athenaClinicals
8.2
Real-time eligibility verification
Allscripts Professional EHR
4.0
athenaClinicals
9.4
Claims management
Allscripts Professional EHR
8.0
athenaClinicals
8.2
Coding
Allscripts Professional EHR
7.2
athenaClinicals
9.1
Patient billing
Allscripts Professional EHR
5.0
athenaClinicals
8.2
Financial Reporting
Allscripts Professional EHR
5.0
athenaClinicals
6.0

Patient Scheduling

Allscripts Professional EHR
7.4
athenaClinicals
7.9
Rule-based scheduling
Allscripts Professional EHR
7.0
athenaClinicals
7.2
Automated appointment reminders
Allscripts Professional EHR
8.0
athenaClinicals
8.1
Automated patient check-in
Allscripts Professional EHR
8.0
athenaClinicals
8.0
Multi-location support
Allscripts Professional EHR
8.1
athenaClinicals
8.1
Calendar interface
Allscripts Professional EHR
6.0
athenaClinicals
8.1

Electronic Medical Records

Allscripts Professional EHR
7.5
athenaClinicals
8.2
Charting / document management
Allscripts Professional EHR
7.9
athenaClinicals
8.4
Templates
Allscripts Professional EHR
7.8
athenaClinicals
8.4
Patient portal
Allscripts Professional EHR
5.8
athenaClinicals
9.8
Mobile/tablet support
Allscripts Professional EHR
7.1
athenaClinicals
7.7
Fax integration
Allscripts Professional EHR
7.6
athenaClinicals
9.3
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
athenaClinicals
6.5
Workflow automation
Allscripts Professional EHR
7.8
athenaClinicals
7.5
Speech recognition
Allscripts Professional EHR
7.0
athenaClinicals
9.0
Customization
Allscripts Professional EHR
7.2
athenaClinicals
6.3
E-prescribing
Allscripts Professional EHR
8.8
athenaClinicals
9.3

Medical Security and Privacy

Allscripts Professional EHR
8.9
athenaClinicals
8.2
HIPPA compliance
Allscripts Professional EHR
9.4
athenaClinicals
8.1
Role-based permission levels
Allscripts Professional EHR
9.6
athenaClinicals
9.3
Data backups and redundancy
Allscripts Professional EHR
8.2
athenaClinicals
8.1
Local mode / networking failsafe
Allscripts Professional EHR
8.3
athenaClinicals
7.3

Workflow and Scale

Allscripts Professional EHR
8.6
athenaClinicals
8.5
Task tracking
Allscripts Professional EHR
7.4
athenaClinicals
8.1
Specialty-specific workflows
Allscripts Professional EHR
9.0
athenaClinicals
8.0
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.4
athenaClinicals
9.3

Pros

  • Imaging and laboratory results were found in Allscripts Professional EHR.
  • Allscripts Professional EHR also provided emergency room history and physicals created by the emergency room physician.
  • Allscripts Professional EHR also provided a conduit to discuss review results with hospital nurse case managers.
Nicole Graves RN, CWCN profile photo
  • Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
  • The patient history module is easy to configure to meet the needs of the organization.
Dale Bowman profile photo

Cons

  • Difficult to obtain lab reports or imaging reports in chronic patients.
  • Redundancy in ordering prescription medications leading to errors
  • Incomplete data downloads of labs, reports, old notes, procedures which compromises care.
Zubair Ahmed profile photo
  • There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
  • The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
  • The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.
Dale Bowman profile photo

Usability

No score
No answers yet
No answers on this topic
athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available

Support

No score
No answers yet
No answers on this topic
athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available

Alternatives Considered

We selected Allscripts primarily for its exceptional reviews and affordability in the EHR marketplace. While Allscripts may not be the best EHR overall, it definitely meets the demands of the seting I practice in. Allscripts is an innovative software and we are pleased to have chosen this EHR for our group
Zubair Ahmed profile photo
They have the same very similar capabilities. They have a quality measures icon and a great dashboard to help close gaps in care. Centricity does not have those features in this current version.
No photo available

Screenshots

athenaClinicals

Pricing Details

Allscripts Professional EHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details