What users are saying about

Allscripts Professional EHR

12 Ratings
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Score 6.6 out of 101

athenaClinicals

13 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

athenaClinicals

Well suited for combined billing and EHR use. Most of us found it easy to use but some had great difficulty. Templates make charting easy and they are pre-programmed into the software. Diagnoses are also ICD 9 and 10 compliant.The cost is very high and the extra charges were surprising.
Jessica Adams profile photo

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
athenaClinicals
8.2
Real-time eligibility verification
Allscripts Professional EHR
4.0
athenaClinicals
9.4
Claims management
Allscripts Professional EHR
8.0
athenaClinicals
8.4
Coding
Allscripts Professional EHR
7.1
athenaClinicals
9.2
Patient billing
Allscripts Professional EHR
5.0
athenaClinicals
8.4
Financial Reporting
Allscripts Professional EHR
5.0
athenaClinicals
5.9

Patient Scheduling

Allscripts Professional EHR
7.4
athenaClinicals
8.0
Rule-based scheduling
Allscripts Professional EHR
7.0
athenaClinicals
7.4
Automated appointment reminders
Allscripts Professional EHR
8.0
athenaClinicals
8.1
Automated patient check-in
Allscripts Professional EHR
8.0
athenaClinicals
8.0
Multi-location support
Allscripts Professional EHR
7.9
athenaClinicals
8.1
Calendar interface
Allscripts Professional EHR
6.0
athenaClinicals
8.1

Electronic Medical Records

Allscripts Professional EHR
7.4
athenaClinicals
8.3
Charting / document management
Allscripts Professional EHR
7.7
athenaClinicals
8.5
Templates
Allscripts Professional EHR
7.7
athenaClinicals
8.4
Patient portal
Allscripts Professional EHR
5.5
athenaClinicals
9.8
Mobile/tablet support
Allscripts Professional EHR
6.8
athenaClinicals
7.9
Fax integration
Allscripts Professional EHR
7.5
athenaClinicals
9.3
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
athenaClinicals
6.5
Workflow automation
Allscripts Professional EHR
7.7
athenaClinicals
7.6
Speech recognition
Allscripts Professional EHR
7.0
athenaClinicals
9.0
Customization
Allscripts Professional EHR
7.2
athenaClinicals
6.5
E-prescribing
Allscripts Professional EHR
8.8
athenaClinicals
9.3

Medical Security and Privacy

Allscripts Professional EHR
8.9
athenaClinicals
8.2
HIPPA compliance
Allscripts Professional EHR
9.3
athenaClinicals
8.2
Role-based permission levels
Allscripts Professional EHR
9.6
athenaClinicals
9.3
Data backups and redundancy
Allscripts Professional EHR
8.2
athenaClinicals
8.1
Local mode / networking failsafe
Allscripts Professional EHR
8.4
athenaClinicals
7.5

Workflow and Scale

Allscripts Professional EHR
8.5
athenaClinicals
8.4
Task tracking
Allscripts Professional EHR
7.3
athenaClinicals
8.1
Specialty-specific workflows
Allscripts Professional EHR
9.0
athenaClinicals
8.1
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.3
athenaClinicals
9.2

Pros

  • Imaging and laboratory results were found in Allscripts Professional EHR.
  • Allscripts Professional EHR also provided emergency room history and physicals created by the emergency room physician.
  • Allscripts Professional EHR also provided a conduit to discuss review results with hospital nurse case managers.
Nicole Graves RN, CWCN profile photo
  • Acts as an "interface" with documents that typically would come over a fax.
  • Helps force a documentation workflow that helps us meet Meaningful Use.
  • Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.
No photo available

Cons

  • Cannot order supplies like breast pumps, abdominal binders etc
  • Printing ultrasound reports is difficult
  • Cannot open more than 1 prenatal record or you lose data
Joanie McConnell profile photo
  • Medication updates - when changing the dose of a medication, the medication list should automatically update
  • Multi-user conflict - when more than one user is in the chart at the same time, it is possible that information can be lost
  • Autosave feature - this feature is actually available in their new version which we hope to roll out later this year
No photo available

Usability

No score
No answers yet
No answers on this topic
athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available

Support

No score
No answers yet
No answers on this topic
athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available

Alternatives Considered

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell profile photo
Not listed- though Athena is much preferred compared to past systems used.
No photo available

Return on Investment

  • We were able to eliminate our medical records person once most of the scanning was completed. Now when a patient asks for their medical records, it's easy for anyone to print it out right away. Our transcriptionist position was eliminated too.
  • Our documentation of medication refills is much more streamlined. Our clinical department no longer has one person assigned to address refills all day. We all just address them between patients. The check in process changed quite a bit for the medical assistant. Whereas before, the medical assistant would take the vitals, review the med list, then leave the rest of the documentation to the provider (and the transcriptionist would do the rest); the medical assistant now builds the chart before the provider goes in to see the patient (i.e. vitals, reason for visit, history, updating medication list)
  • With the elimination of medical records and transcription, we absorbed them on the front line. In order to see the same amount of patients and complete the documentation at the time of visit, it has required more manpower at the time of service. We have the same amount of employees as we did with our paper charting.
Debbie Haro profile photo
  • Can effectively care for patients
  • Able to multitask
  • Easy for other locations to share same info
No photo available

Screenshots

athenaClinicals

Pricing Details

Allscripts Professional EHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details