What users are saying about

Allscripts Professional EHR

12 Ratings
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Score 6.6 out of 101

athenaCollector

2 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

athenaCollector

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
No photo available

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
athenaCollector
8.6
Real-time eligibility verification
Allscripts Professional EHR
4.0
athenaCollector
9.0
Claims management
Allscripts Professional EHR
8.0
athenaCollector
8.0
Coding
Allscripts Professional EHR
7.1
athenaCollector
9.0
Patient billing
Allscripts Professional EHR
5.0
athenaCollector
9.0
Financial Reporting
Allscripts Professional EHR
5.0
athenaCollector
8.0

Patient Scheduling

Allscripts Professional EHR
7.4
athenaCollector
8.5
Rule-based scheduling
Allscripts Professional EHR
7.0
athenaCollector
10.0
Automated appointment reminders
Allscripts Professional EHR
8.0
athenaCollector
9.0
Automated patient check-in
Allscripts Professional EHR
8.0
athenaCollector
Multi-location support
Allscripts Professional EHR
7.9
athenaCollector
7.0
Calendar interface
Allscripts Professional EHR
6.0
athenaCollector
8.0

Electronic Medical Records

Allscripts Professional EHR
7.4
athenaCollector
8.3
Charting / document management
Allscripts Professional EHR
7.7
athenaCollector
9.0
Templates
Allscripts Professional EHR
7.7
athenaCollector
8.0
Patient portal
Allscripts Professional EHR
5.5
athenaCollector
8.0
Mobile/tablet support
Allscripts Professional EHR
6.8
athenaCollector
Fax integration
Allscripts Professional EHR
7.5
athenaCollector
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
athenaCollector
9.0
Workflow automation
Allscripts Professional EHR
7.7
athenaCollector
9.0
Speech recognition
Allscripts Professional EHR
7.0
athenaCollector
Customization
Allscripts Professional EHR
7.2
athenaCollector
7.0
E-prescribing
Allscripts Professional EHR
8.8
athenaCollector

Medical Security and Privacy

Allscripts Professional EHR
8.9
athenaCollector
9.3
HIPPA compliance
Allscripts Professional EHR
9.3
athenaCollector
10.0
Role-based permission levels
Allscripts Professional EHR
9.6
athenaCollector
8.0
Data backups and redundancy
Allscripts Professional EHR
8.2
athenaCollector
10.0
Local mode / networking failsafe
Allscripts Professional EHR
8.4
athenaCollector
9.0

Workflow and Scale

Allscripts Professional EHR
8.5
athenaCollector
8.7
Task tracking
Allscripts Professional EHR
7.3
athenaCollector
10.0
Specialty-specific workflows
Allscripts Professional EHR
9.0
athenaCollector
8.0
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.3
athenaCollector
8.0

Pros

  • Organized documentation templates specifically for new and established patient visits.
  • Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
  • Exceptional billing module with exceeds the current industry standard.
Zubair Ahmed profile photo
  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.
No photo available

Cons

  • Documenting lab or imaging results are clunky. Without an interface, we scan in labs and imaging. There is a small, unobvious place to make a note in response to the results but then another patient message needs to be sent to the nursing staff explaining these results again with instructions on what to tell the patient.
  • You cannot build a chart the day before or print out any paperwork (i.e. consents for procedures) until the day of the appointment or it gets dated for the date you opened the chart, not the actual date of encounter
  • While there are so many things you can customize, it gets burdensome at times. You really need to have a superuser on staff to remember how everything gets customized. The customization is not intuitive.
Debbie Haro profile photo
  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
No photo available

Alternatives Considered

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell profile photo
The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
No photo available

Return on Investment

  • We were able to eliminate our medical records person once most of the scanning was completed. Now when a patient asks for their medical records, it's easy for anyone to print it out right away. Our transcriptionist position was eliminated too.
  • Our documentation of medication refills is much more streamlined. Our clinical department no longer has one person assigned to address refills all day. We all just address them between patients. The check in process changed quite a bit for the medical assistant. Whereas before, the medical assistant would take the vitals, review the med list, then leave the rest of the documentation to the provider (and the transcriptionist would do the rest); the medical assistant now builds the chart before the provider goes in to see the patient (i.e. vitals, reason for visit, history, updating medication list)
  • With the elimination of medical records and transcription, we absorbed them on the front line. In order to see the same amount of patients and complete the documentation at the time of visit, it has required more manpower at the time of service. We have the same amount of employees as we did with our paper charting.
Debbie Haro profile photo
  • Payments are received faster, reducing our Days Revenue Outstanding
  • Claims being paid faster reduces our A/R > 120 Days
  • Charge Lag has decreased, increasing payments.
No photo available

Screenshots

athenaCollector

Pricing Details

Allscripts Professional EHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

athenaCollector

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details