Allscripts Professional EHR vs CareLogic

Likelihood to Recommend

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

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Zubair Ahmed

Resident Physician

Ross University School of MedicineMedical Practice, 201-500 employees

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CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

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Verified User

Administrator in Other

Non-Profit Organization Management Company, 201-500 employees

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Feature Rating Comparison

Allscripts Professional EHR

CareLogic

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Allscripts Professional EHR

CareLogic

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Allscripts Professional EHR

CareLogic

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

Allscripts Professional EHR

CareLogic

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Allscripts Professional EHR

CareLogic

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Intuitive with documenting office visits
Easy to navigate around the screens when researching patient information
Able to customize lots of things throughout the program to work with requested workflows

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Debbie Haro

Clinical Director/Director of EHR Operations

Pain Management Consultants, P.A.Hospital & Health Care, 11-50 employees

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CareLogic is very intuitive and easy to navigate.
CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
CareLogic is web-based, so it can be accessed from anywhere.
CareLogic is customizable for each organization's unique needs.

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Stephanie Barnhart

Clinical Operations Director

Odyssey Family Counseling CenterMental Health Care, 11-50 employees

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Cons

Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
Improve the clarity of scanned images in patient's EHR.
Conversability with other platforms, like Cerner, Epic, and McKesson.
Improve the way InterQual loads review platform as well as emailing hospital case manager feature.

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Nicole Graves RN, CWCN

RN Field Nurse Manager, President, Professional Nurses Association, Clinical Revi7 Consultant

Coram CVS/specialty infusion servicesHospital & Health Care, 1001-5000 employees

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CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.

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Verified User

Employee in Finance and Accounting

Mental Health Care Company, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

CareLogic 3.0

Based on 1 answer

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

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Verified User

Employee in Finance and Accounting

Mental Health Care Company, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

CareLogic 8.0

Based on 2 answers

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

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Verified User

Administrator in Other

Non-Profit Organization Management Company, 201-500 employees

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Alternatives Considered

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.

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Joanie McConnell

Certified Nurse Midwife

University of Louisville PhysiciansHospital & Health Care, 1001-5000 employees

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CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.

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Verified User

Employee in Other

Hospital & Health Care Company, 51-200 employees

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Return on Investment

No answers on this topic

No more paper records.
Prescriptions never get lost.
Staff have many complaints about work flow.
New hire training has to be ongoing- it's hard to learn.

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Verified User

Administrator in Other

Non-Profit Organization Management Company, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

Allscripts Professional EHR

CareLogic

Allscripts Professional EHR

CareLogic

Allscripts Professional EHR

CareLogic

Likelihood to Recommend