Allscripts Professional EHR vs CareLogic

• Organized documentation templates specifically for new and established patient visits.
• Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
• Exceptional billing module with exceeds the current industry standard.

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• CareLogic is very intuitive and easy to navigate.
• CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
• CareLogic is web-based, so it can be accessed from anywhere.
• CareLogic is customizable for each organization's unique needs.

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• Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
• Improve the clarity of scanned images in patient's EHR.
• Conversability with other platforms, like Cerner, Epic, and McKesson.
• Improve the way InterQual loads review platform as well as emailing hospital case manager feature.

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• It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
• Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
• While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.

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• Positive - Limited the amount of physical paperwork and redundancy of office paperwork.
• Negative - Decrease return on investment in initial 12 months.
• Positive - Offered new innovative solutions to long-standing issues.

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• CareLogic's canned reports have allowed us to see the global picture of our organization.
• CareLogic's billing features save us time by allowing us to send batches of billing all at once rather than requiring us to manually enter each item.
• CareLogic's Utilization Management system enables us to catch billing errors before they are sent out, allowing us not only to avoid inadvertent errors leading to fraud charges, as well as allowing us to recoup more billing opportunities that might otherwise be missed.

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