What users are saying about
13 Ratings
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Score 8 out of 100
7 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed | TrustRadius Reviewer

CareLogic

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
CareLogic
4.0
Real-time eligibility verification
Allscripts Professional EHR
4.0
CareLogic
Claims management
Allscripts Professional EHR
8.0
CareLogic
4.2
Coding
Allscripts Professional EHR
7.2
CareLogic
4.6
Patient billing
Allscripts Professional EHR
5.0
CareLogic
3.6
Financial Reporting
Allscripts Professional EHR
5.0
CareLogic
3.4

Patient Scheduling

Allscripts Professional EHR
7.5
CareLogic
5.8
Rule-based scheduling
Allscripts Professional EHR
7.0
CareLogic
7.1
Automated appointment reminders
Allscripts Professional EHR
8.0
CareLogic
Automated patient check-in
Allscripts Professional EHR
8.0
CareLogic
Multi-location support
Allscripts Professional EHR
8.3
CareLogic
3.6
Calendar interface
Allscripts Professional EHR
6.0
CareLogic
6.7

Electronic Medical Records

Allscripts Professional EHR
7.7
CareLogic
4.4
Charting / document management
Allscripts Professional EHR
8.1
CareLogic
5.8
Templates
Allscripts Professional EHR
8.0
CareLogic
2.8
Patient portal
Allscripts Professional EHR
6.2
CareLogic
2.0
Mobile/tablet support
Allscripts Professional EHR
7.7
CareLogic
5.1
Fax integration
Allscripts Professional EHR
7.8
CareLogic
2.0
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
CareLogic
2.0
Workflow automation
Allscripts Professional EHR
8.0
CareLogic
5.9
Speech recognition
Allscripts Professional EHR
7.0
CareLogic
Customization
Allscripts Professional EHR
7.2
CareLogic
6.7
E-prescribing
Allscripts Professional EHR
8.8
CareLogic
6.9

Medical Security and Privacy

Allscripts Professional EHR
8.9
CareLogic
2.9
HIPAA compliance
Allscripts Professional EHR
9.6
CareLogic
3.7
Role-based permission levels
Allscripts Professional EHR
9.6
CareLogic
1.0
Data backups and redundancy
Allscripts Professional EHR
8.2
CareLogic
5.8
Local mode / networking failsafe
Allscripts Professional EHR
8.2
CareLogic
1.0

Workflow and Scale

Allscripts Professional EHR
8.7
CareLogic
2.5
Task tracking
Allscripts Professional EHR
7.5
CareLogic
5.1
Specialty-specific workflows
Allscripts Professional EHR
9.0
CareLogic
1.0
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
CareLogic
1.4

Pros

Allscripts Professional EHR

  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
Debbie Haro | TrustRadius Reviewer

CareLogic

  • CareLogic is very intuitive and easy to navigate.
  • CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
  • CareLogic is web-based, so it can be accessed from anywhere.
  • CareLogic is customizable for each organization's unique needs.
Stephanie Barnhart | TrustRadius Reviewer

Cons

Allscripts Professional EHR

  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Nicole Graves RN, CWCN | TrustRadius Reviewer

CareLogic

  • CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
  • Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
  • Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.
Anonymous | TrustRadius Reviewer

Performance

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

CareLogic

CareLogic 3.0
Based on 1 answer
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Anonymous | TrustRadius Reviewer

Support Rating

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

CareLogic

CareLogic 8.0
Based on 2 answers
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Allscripts Professional EHR

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell | TrustRadius Reviewer

CareLogic

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.
Anonymous | TrustRadius Reviewer

Return on Investment

Allscripts Professional EHR

No answers on this topic

CareLogic

  • No more paper records.
  • Prescriptions never get lost.
  • Staff have many complaints about work flow.
  • New hire training has to be ongoing- it's hard to learn.
Anonymous | TrustRadius Reviewer

Screenshots

CareLogic

Pricing Details

Allscripts Professional EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CareLogic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Allscripts Professional EHR
7.4
CareLogic
6.1

Performance

Allscripts Professional EHR
CareLogic
3.0

Support Rating

Allscripts Professional EHR
CareLogic
8.0

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