What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

ChiroTouch

ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
Kristi Saxon profile photo

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
ChiroTouch
Real-time eligibility verification
Allscripts Professional EHR
4.0
ChiroTouch
Claims management
Allscripts Professional EHR
8.0
ChiroTouch
Coding
Allscripts Professional EHR
7.2
ChiroTouch
Patient billing
Allscripts Professional EHR
5.0
ChiroTouch
Financial Reporting
Allscripts Professional EHR
5.0
ChiroTouch

Patient Scheduling

Allscripts Professional EHR
7.4
ChiroTouch
Rule-based scheduling
Allscripts Professional EHR
7.0
ChiroTouch
Automated appointment reminders
Allscripts Professional EHR
8.0
ChiroTouch
Automated patient check-in
Allscripts Professional EHR
8.0
ChiroTouch
Multi-location support
Allscripts Professional EHR
8.2
ChiroTouch
Calendar interface
Allscripts Professional EHR
6.0
ChiroTouch

Electronic Medical Records

Allscripts Professional EHR
7.7
ChiroTouch
Charting / document management
Allscripts Professional EHR
8.1
ChiroTouch
Templates
Allscripts Professional EHR
8.0
ChiroTouch
Patient portal
Allscripts Professional EHR
6.1
ChiroTouch
Mobile/tablet support
Allscripts Professional EHR
7.6
ChiroTouch
Fax integration
Allscripts Professional EHR
7.8
ChiroTouch
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
ChiroTouch
Workflow automation
Allscripts Professional EHR
7.9
ChiroTouch
Speech recognition
Allscripts Professional EHR
7.0
ChiroTouch
Customization
Allscripts Professional EHR
7.2
ChiroTouch
E-prescribing
Allscripts Professional EHR
8.8
ChiroTouch

Medical Security and Privacy

Allscripts Professional EHR
8.9
ChiroTouch
HIPPA compliance
Allscripts Professional EHR
9.6
ChiroTouch
Role-based permission levels
Allscripts Professional EHR
9.6
ChiroTouch
Data backups and redundancy
Allscripts Professional EHR
8.2
ChiroTouch
Local mode / networking failsafe
Allscripts Professional EHR
8.3
ChiroTouch

Workflow and Scale

Allscripts Professional EHR
8.7
ChiroTouch
Task tracking
Allscripts Professional EHR
7.5
ChiroTouch
Specialty-specific workflows
Allscripts Professional EHR
9.0
ChiroTouch
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
ChiroTouch

Pros

Allscripts Professional EHR

  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
Debbie Haro profile photo

ChiroTouch

  • I personally appreciated the way the system managed outstanding claims, balances and issues. This feature made it easy for front staff to remind patients about any outstanding charges/issues as they checked in, so they were able to address the issue prior to their visit.
  • The customizable macros allowed for accurate and quick note taking, which improved office efficiency and allowed providers to focus on their patients, rather than their laptops.
  • The text reminders improved communication between patients and the front staff, also increasing appointment show rates.
  • Excellent customer service, which is a major plus when initially figuring out the system.
No photo available

Cons

Allscripts Professional EHR

  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Nicole Graves RN, CWCN profile photo

ChiroTouch

  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
No photo available

Likelihood to Renew

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 10.0
Based on 1 answer
ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
Kristi Saxon profile photo

Usability

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 9.0
Based on 2 answers
With the intense instruction from ChiroTouch team and easy contact with customer service, I would say that ChiroTouch is the easiest software we have ever used in this office. I can not speak highly enough about the customer service and training staff at ChiroTouch.
Kristi Saxon profile photo

Reliability and Availability

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 7.0
Based on 1 answer
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Stephanie Nelson profile photo

Performance

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 8.0
Based on 1 answer
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Stephanie Nelson profile photo

Support

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 10.0
Based on 2 answers
A+ Customer Support in all areas of ChiroTouch!
Kristi Saxon profile photo

Online Training

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 5.0
Based on 1 answer
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible.However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
Stephanie Nelson profile photo

Implementation

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 3.0
Based on 1 answer
If you are not happy with your trainer, ask for someone new.
Stephanie Nelson profile photo

Alternatives Considered

Allscripts Professional EHR

We selected Allscripts primarily for its exceptional reviews and affordability in the EHR marketplace. While Allscripts may not be the best EHR overall, it definitely meets the demands of the seting I practice in. Allscripts is an innovative software and we are pleased to have chosen this EHR for our group
Zubair Ahmed profile photo

ChiroTouch

I have experience with other general EHR systems, such as Practice Fusion, Allscripts, and Epic, though ChiroTouch is unparalleled in its specificity to chiropractic medicine, and for that reason, I would recommend this system over the aforementioned ones to chiropractic providers. Additionally, ChrioTouch allowed a level of customizability that I have not yet seen in most other EHR systems I've worked with, which gives it yet another advantage.
No photo available

Scalability

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ChiroTouch

ChiroTouch 7.0
Based on 1 answer
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Stephanie Nelson profile photo

Return on Investment

Allscripts Professional EHR

No answers on this topic

ChiroTouch

  • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
  • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
  • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
Kristi Saxon profile photo

Screenshots

ChiroTouch

Pricing Details

Allscripts Professional EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChiroTouch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison