What users are saying about
13 Ratings
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Score 7.1 out of 101
6 Ratings
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Score 6.2 out of 101

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Likelihood to Recommend

Allscripts Professional EHR

Allscripts' multitude of choices cover a vast amount of options in order to customize to a general family practice or even a specialty practice. However, there are some specialties, such as opthamology, for which Allscripts has not created templates.
Debbie Haro profile photo

ChiroTouch

I think ChiroTouch is a good system for a large practice or a small practice that has the time to get it properly setup. I know doctors who took it on without realizing what it would require and they end up not really utilizing the full system. If that is what you end up doing, there are tons of other systems out there that can do the same and for significantly less money. My overall impression of this system is that it is one of the more well-known practice management systems for Chiropractors, and there is not much competition out there, so they really don't go out of their way to make a great product. It seems like an old system and they tack on new functionality now and then when an actual system overhaul is what is needed
Stephanie Nelson profile photo

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
ChiroTouch
Real-time eligibility verification
Allscripts Professional EHR
4.0
ChiroTouch
Claims management
Allscripts Professional EHR
8.0
ChiroTouch
Coding
Allscripts Professional EHR
7.2
ChiroTouch
Patient billing
Allscripts Professional EHR
5.0
ChiroTouch
Financial Reporting
Allscripts Professional EHR
5.0
ChiroTouch

Patient Scheduling

Allscripts Professional EHR
7.4
ChiroTouch
Rule-based scheduling
Allscripts Professional EHR
7.0
ChiroTouch
Automated appointment reminders
Allscripts Professional EHR
8.0
ChiroTouch
Automated patient check-in
Allscripts Professional EHR
8.0
ChiroTouch
Multi-location support
Allscripts Professional EHR
8.1
ChiroTouch
Calendar interface
Allscripts Professional EHR
6.0
ChiroTouch

Electronic Medical Records

Allscripts Professional EHR
7.5
ChiroTouch
Charting / document management
Allscripts Professional EHR
7.9
ChiroTouch
Templates
Allscripts Professional EHR
7.8
ChiroTouch
Patient portal
Allscripts Professional EHR
5.7
ChiroTouch
Mobile/tablet support
Allscripts Professional EHR
7.1
ChiroTouch
Fax integration
Allscripts Professional EHR
7.6
ChiroTouch
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
ChiroTouch
Workflow automation
Allscripts Professional EHR
7.8
ChiroTouch
Speech recognition
Allscripts Professional EHR
7.0
ChiroTouch
Customization
Allscripts Professional EHR
7.2
ChiroTouch
E-prescribing
Allscripts Professional EHR
8.8
ChiroTouch

Medical Security and Privacy

Allscripts Professional EHR
8.9
ChiroTouch
HIPPA compliance
Allscripts Professional EHR
9.4
ChiroTouch
Role-based permission levels
Allscripts Professional EHR
9.6
ChiroTouch
Data backups and redundancy
Allscripts Professional EHR
8.2
ChiroTouch
Local mode / networking failsafe
Allscripts Professional EHR
8.3
ChiroTouch

Workflow and Scale

Allscripts Professional EHR
8.6
ChiroTouch
Task tracking
Allscripts Professional EHR
7.4
ChiroTouch
Specialty-specific workflows
Allscripts Professional EHR
9.0
ChiroTouch
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.4
ChiroTouch

Pros

  • Electronic pharmaceutical ordering
  • Ordering and documenting lab work
  • Organizes data for easy reading
Joanie McConnell profile photo
  • Allows for a lot of customization that can make the software work well for small and large practices
  • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
  • Manages all your patient data in one place
  • Uses iPad apps as well as desktop applications
Stephanie Nelson profile photo

Cons

  • Difficult to obtain lab reports or imaging reports in chronic patients.
  • Redundancy in ordering prescription medications leading to errors
  • Incomplete data downloads of labs, reports, old notes, procedures which compromises care.
Zubair Ahmed profile photo
  • The report features don't offer nearly as many functions as I would like. I usually have to export the data out and use Microsoft Excel to create graphs and other practice analytics at year end. Also their export feature still provides highly stylized excel reports, so I still have to do a lot of work to get them to a place where I can actually use them to get meaningful data out.
  • The calendar for scheduling has no option for confirmation calls. We had to find a work around to be able to know which appointments had been confirmed.
  • They have lots of add on features that cost extra money per month. In our demo they did not tell us that these were paid features, they made it seem like it was all part of the regular purchase price.
  • Their report features are not organized in any helpful way, and some of them are not named very clearly. I constantly have to search through them to find what I need. Also some reports that seem very basic and straightforward are not offered.
  • The process for sending electronic claims is fine once you get the hang of it, but it is not very streamlined. Also during our demo they never told us that ChiroTouch does not actually send the claims, they just prepare them for a clearing house, so you still have added steps of importing the files to your clearing house. Luckily Office Ally is a free clearing house, but I know other doctors who pay extra for some clearing houses.
  • The process for putting patient's insurance in the system is also not very streamlined, and can easily result in claims not being sent if not setup properly. Again, once you understand how it works in a detailed way, it is fine. But the process of training new staff is always difficult and I have to check their work for months after they start because it's so easy to do it wrong.
  • Practically everything requires customization. It takes A LOT of setup to get this functioning well for your office. I think this is a pro and a con - great if you can spend the time setting it up, but not so great that some things that seem very basic require you to set up yourself.
  • The SOAP note functions are only as good as you make them. The preinstalled buttons (called macros) that some with the system are pretty useless. And there are so many of them you will spend more time trying to find what you are looking for than actually doing patient notes. The system allows you to make an unlimited number of macros yourself, so if you spend time customizing this it's really great, but if you don't it's a mess. And the process for adding new macros is fine if you are tech savvy, but really complicated if you are not.
Stephanie Nelson profile photo

Usability

No score
No answers yet
No answers on this topic
ChiroTouch4.0
Based on 1 answer
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Stephanie Nelson profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ChiroTouch7.0
Based on 1 answer
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Stephanie Nelson profile photo

Performance

No score
No answers yet
No answers on this topic
ChiroTouch8.0
Based on 1 answer
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
Stephanie Nelson profile photo

Support

No score
No answers yet
No answers on this topic
ChiroTouch3.0
Based on 1 answer
Their IT support is actually not bad. The few times we've had technical issues, they've been able to solve it without a whole lot of hassle, and the techs seem knowledgeable. However, as for using the system they are not knowledgable at all. I usually get the impression when I ask a question they are basically just looking it up in a manual. On SEVERAL occasions I have asked a question and was told the system could not do what I was asking, only to later find the exact functionality myself, or to find an adequate work-around. It's clear they don't work with the software in any real-world way, and thus can't answer anything outside of the basics. I would rather spend a significant amount of my own time trying to figure something out than deal with their support personnel (though they do tend to be polite).
Stephanie Nelson profile photo

Online Training

No score
No answers yet
No answers on this topic
ChiroTouch5.0
Based on 1 answer
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible.However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
Stephanie Nelson profile photo

Implementation

No score
No answers yet
No answers on this topic
ChiroTouch3.0
Based on 1 answer
If you are not happy with your trainer, ask for someone new.
Stephanie Nelson profile photo

Alternatives Considered

We selected Allscripts primarily for its exceptional reviews and affordability in the EHR marketplace. While Allscripts may not be the best EHR overall, it definitely meets the demands of the seting I practice in. Allscripts is an innovative software and we are pleased to have chosen this EHR for our group
Zubair Ahmed profile photo
I have experience with other general EHR systems, such as Practice Fusion, Allscripts, and Epic, though ChiroTouch is unparalleled in its specificity to chiropractic medicine, and for that reason, I would recommend this system over the aforementioned ones to chiropractic providers. Additionally, ChrioTouch allowed a level of customizability that I have not yet seen in most other EHR systems I've worked with, which gives it yet another advantage.
No photo available

Scalability

No score
No answers yet
No answers on this topic
ChiroTouch7.0
Based on 1 answer
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
Stephanie Nelson profile photo

Screenshots

ChiroTouch

Pricing Details

Allscripts Professional EHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChiroTouch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details