What users are saying about
13 Ratings
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Score 7.6 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

ClearCare

ClearCare is a selling point in the care consultation for a prospective client. From telephony to their ability to go online to check the schedule, it offers an extra level of reassurance for the families we serve. ClearCare wouldn't really be appropriate outside of a one-on-one care model, but it is well suited for this industry.
No photo available

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
ClearCare
9.1
Real-time eligibility verification
Allscripts Professional EHR
4.0
ClearCare
9.3
Claims management
Allscripts Professional EHR
8.0
ClearCare
7.0
Coding
Allscripts Professional EHR
7.2
ClearCare
10.0
Patient billing
Allscripts Professional EHR
5.0
ClearCare
9.8
Financial Reporting
Allscripts Professional EHR
5.0
ClearCare
9.5

Patient Scheduling

Allscripts Professional EHR
7.4
ClearCare
8.9
Rule-based scheduling
Allscripts Professional EHR
7.0
ClearCare
8.7
Automated appointment reminders
Allscripts Professional EHR
8.0
ClearCare
9.3
Automated patient check-in
Allscripts Professional EHR
8.0
ClearCare
10.0
Multi-location support
Allscripts Professional EHR
8.2
ClearCare
9.2
Calendar interface
Allscripts Professional EHR
6.0
ClearCare
7.3

Electronic Medical Records

Allscripts Professional EHR
7.6
ClearCare
8.5
Charting / document management
Allscripts Professional EHR
8.1
ClearCare
8.7
Templates
Allscripts Professional EHR
7.9
ClearCare
9.0
Patient portal
Allscripts Professional EHR
6.1
ClearCare
8.5
Mobile/tablet support
Allscripts Professional EHR
7.5
ClearCare
7.3
Fax integration
Allscripts Professional EHR
7.8
ClearCare
9.0
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
ClearCare
9.0
Workflow automation
Allscripts Professional EHR
7.9
ClearCare
9.3
Speech recognition
Allscripts Professional EHR
7.0
ClearCare
9.0
Customization
Allscripts Professional EHR
7.2
ClearCare
6.5
E-prescribing
Allscripts Professional EHR
8.8
ClearCare
9.0

Medical Security and Privacy

Allscripts Professional EHR
8.9
ClearCare
8.8
HIPPA compliance
Allscripts Professional EHR
9.5
ClearCare
9.8
Role-based permission levels
Allscripts Professional EHR
9.6
ClearCare
9.3
Data backups and redundancy
Allscripts Professional EHR
8.2
ClearCare
8.0
Local mode / networking failsafe
Allscripts Professional EHR
8.3
ClearCare
8.0

Workflow and Scale

Allscripts Professional EHR
8.6
ClearCare
7.6
Task tracking
Allscripts Professional EHR
7.5
ClearCare
7.7
Specialty-specific workflows
Allscripts Professional EHR
9.0
ClearCare
6.2
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
ClearCare
9.0

Pros

Allscripts Professional EHR

  • Organized documentation templates specifically for new and established patient visits.
  • Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
  • Exceptional billing module with exceeds the current industry standard.
Zubair Ahmed profile photo

ClearCare

  • ClearCare’s scheduling profile is intuitive and effective for multiple schedulers.
  • Many clients love the family portal. It is also a nice differentiator when presented to referral sources.
  • The accounts receivable works wonderfully for our agency.
Andy Niska profile photo

Cons

Allscripts Professional EHR

  • Cannot order supplies like breast pumps, abdominal binders etc
  • Printing ultrasound reports is difficult
  • Cannot open more than 1 prenatal record or you lose data
Joanie McConnell profile photo

ClearCare

  • ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
  • You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
  • The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
No photo available

Usability

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico profile photo

Alternatives Considered

Allscripts Professional EHR

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell profile photo

ClearCare

ClearCare was recommended by our franchisor. We did not evaluate this product against similar products. It is definitely better than the offline software we were using before.
No photo available

Screenshots

ClearCare

Pricing Details

Allscripts Professional EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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