What users are saying about
13 Ratings
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Score 7.8 out of 101
34 Ratings
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Score 6.4 out of 101

Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
No photo available

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
eClinicalWorks
7.6
Real-time eligibility verification
Allscripts Professional EHR
4.0
eClinicalWorks
6.8
Claims management
Allscripts Professional EHR
8.0
eClinicalWorks
7.2
Coding
Allscripts Professional EHR
7.2
eClinicalWorks
7.4
Patient billing
Allscripts Professional EHR
5.0
eClinicalWorks
7.9
Financial Reporting
Allscripts Professional EHR
5.0
eClinicalWorks
8.9

Patient Scheduling

Allscripts Professional EHR
7.4
eClinicalWorks
8.0
Rule-based scheduling
Allscripts Professional EHR
7.0
eClinicalWorks
7.6
Automated appointment reminders
Allscripts Professional EHR
8.0
eClinicalWorks
8.9
Automated patient check-in
Allscripts Professional EHR
8.0
eClinicalWorks
7.5
Multi-location support
Allscripts Professional EHR
8.2
eClinicalWorks
8.0
Calendar interface
Allscripts Professional EHR
6.0
eClinicalWorks
8.1

Electronic Medical Records

Allscripts Professional EHR
7.7
eClinicalWorks
8.6
Charting / document management
Allscripts Professional EHR
8.1
eClinicalWorks
6.1
Templates
Allscripts Professional EHR
8.0
eClinicalWorks
6.1
Patient portal
Allscripts Professional EHR
6.2
eClinicalWorks
9.3
Mobile/tablet support
Allscripts Professional EHR
7.6
eClinicalWorks
8.8
Fax integration
Allscripts Professional EHR
7.8
eClinicalWorks
9.7
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
eClinicalWorks
9.2
Workflow automation
Allscripts Professional EHR
7.9
eClinicalWorks
9.2
Speech recognition
Allscripts Professional EHR
7.0
eClinicalWorks
9.8
Customization
Allscripts Professional EHR
7.2
eClinicalWorks
9.5
E-prescribing
Allscripts Professional EHR
8.8
eClinicalWorks
8.5

Medical Security and Privacy

Allscripts Professional EHR
8.9
eClinicalWorks
8.4
HIPPA compliance
Allscripts Professional EHR
9.6
eClinicalWorks
8.0
Role-based permission levels
Allscripts Professional EHR
9.6
eClinicalWorks
7.7
Data backups and redundancy
Allscripts Professional EHR
8.2
eClinicalWorks
8.7
Local mode / networking failsafe
Allscripts Professional EHR
8.3
eClinicalWorks
9.3

Workflow and Scale

Allscripts Professional EHR
8.7
eClinicalWorks
9.2
Task tracking
Allscripts Professional EHR
7.5
eClinicalWorks
8.6
Specialty-specific workflows
Allscripts Professional EHR
9.0
eClinicalWorks
9.2
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
eClinicalWorks
9.8

Pros

Allscripts Professional EHR

  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
Debbie Haro profile photo

eClinicalWorks

  • Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
  • Clinic - Access of old notes was easy and template structure was good
  • Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
  • Administration/Analytics - Not much good to say here.
Mel Hugentobler,  MBA profile photo

Cons

Allscripts Professional EHR

  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Nicole Graves RN, CWCN profile photo

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
No photo available

Usability

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Performance

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons profile photo

Support

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

Allscripts Professional EHR

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell profile photo

eClinicalWorks

Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.
No photo available

Return on Investment

Allscripts Professional EHR

No answers on this topic

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Screenshots

eClinicalWorks

Pricing Details

Allscripts Professional EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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