What users are saying about

Allscripts Professional EHR

12 Ratings
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Score 6.6 out of 101

eClinicalWorks

33 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed profile photo

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
No photo available

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
eClinicalWorks
7.9
Real-time eligibility verification
Allscripts Professional EHR
4.0
eClinicalWorks
7.4
Claims management
Allscripts Professional EHR
8.0
eClinicalWorks
7.9
Coding
Allscripts Professional EHR
7.1
eClinicalWorks
8.1
Patient billing
Allscripts Professional EHR
5.0
eClinicalWorks
7.6
Financial Reporting
Allscripts Professional EHR
5.0
eClinicalWorks
8.4

Patient Scheduling

Allscripts Professional EHR
7.4
eClinicalWorks
8.5
Rule-based scheduling
Allscripts Professional EHR
7.0
eClinicalWorks
8.5
Automated appointment reminders
Allscripts Professional EHR
8.0
eClinicalWorks
8.8
Automated patient check-in
Allscripts Professional EHR
8.0
eClinicalWorks
7.7
Multi-location support
Allscripts Professional EHR
7.9
eClinicalWorks
8.8
Calendar interface
Allscripts Professional EHR
6.0
eClinicalWorks
9.0

Electronic Medical Records

Allscripts Professional EHR
7.4
eClinicalWorks
8.4
Charting / document management
Allscripts Professional EHR
7.7
eClinicalWorks
8.4
Templates
Allscripts Professional EHR
7.7
eClinicalWorks
8.6
Patient portal
Allscripts Professional EHR
5.5
eClinicalWorks
8.9
Mobile/tablet support
Allscripts Professional EHR
6.8
eClinicalWorks
7.6
Fax integration
Allscripts Professional EHR
7.5
eClinicalWorks
8.9
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
eClinicalWorks
8.5
Workflow automation
Allscripts Professional EHR
7.7
eClinicalWorks
8.6
Speech recognition
Allscripts Professional EHR
7.0
eClinicalWorks
7.8
Customization
Allscripts Professional EHR
7.2
eClinicalWorks
8.1
E-prescribing
Allscripts Professional EHR
8.8
eClinicalWorks
8.9

Medical Security and Privacy

Allscripts Professional EHR
8.9
eClinicalWorks
9.0
HIPPA compliance
Allscripts Professional EHR
9.3
eClinicalWorks
9.1
Role-based permission levels
Allscripts Professional EHR
9.6
eClinicalWorks
9.1
Data backups and redundancy
Allscripts Professional EHR
8.2
eClinicalWorks
8.6
Local mode / networking failsafe
Allscripts Professional EHR
8.4
eClinicalWorks
9.1

Workflow and Scale

Allscripts Professional EHR
8.5
eClinicalWorks
8.7
Task tracking
Allscripts Professional EHR
7.3
eClinicalWorks
8.2
Specialty-specific workflows
Allscripts Professional EHR
9.0
eClinicalWorks
8.6
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.3
eClinicalWorks
9.3

Pros

  • Electronic pharmaceutical ordering
  • Ordering and documenting lab work
  • Organizes data for easy reading
Joanie McConnell profile photo
  • The SOAP note is set up in a way that is clear, concise, and easy to use. The templates allow me to see more patients in a shorter amount of time.
  • The billing and global alerts allow me to communicate with my administrative staff when they are checking in the patient.
  • The schedule can be viewed in chronological order and as a map-like format, allowing me to quickly see which slots are available for patient appointments.
No photo available

Cons

  • Cannot order supplies like breast pumps, abdominal binders etc
  • Printing ultrasound reports is difficult
  • Cannot open more than 1 prenatal record or you lose data
Joanie McConnell profile photo
  • EClinical Works freezes quite often, especially when opening patient documents.
No photo available

Usability

No score
No answers yet
No answers on this topic
eClinicalWorks7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Support

No score
No answers yet
No answers on this topic
eClinicalWorks9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

No score
No answers yet
No answers on this topic
eClinicalWorks4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell profile photo
At the end of the day, the EHR systems do many things similarly. How each system does things may vary, but what stands out to the providers, clinical team and administration are the following few things. The providers and clinical team want to have an ease of use in the application and customer support when things are not working as designed. From the administration point of view, cost may be the top on the list. In my opinion and observation, eCW provides the ease of use, and the great support to the clinician without breaking the pocketbook of the organization.
Kinekal Tasew profile photo

Return on Investment

No answers on this topic
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Return on Investment

  • We were able to eliminate our medical records person once most of the scanning was completed. Now when a patient asks for their medical records, it's easy for anyone to print it out right away. Our transcriptionist position was eliminated too.
  • Our documentation of medication refills is much more streamlined. Our clinical department no longer has one person assigned to address refills all day. We all just address them between patients. The check in process changed quite a bit for the medical assistant. Whereas before, the medical assistant would take the vitals, review the med list, then leave the rest of the documentation to the provider (and the transcriptionist would do the rest); the medical assistant now builds the chart before the provider goes in to see the patient (i.e. vitals, reason for visit, history, updating medication list)
  • With the elimination of medical records and transcription, we absorbed them on the front line. In order to see the same amount of patients and complete the documentation at the time of visit, it has required more manpower at the time of service. We have the same amount of employees as we did with our paper charting.
Debbie Haro profile photo
  • Flowsheets, as mentioned earlier, provide a great deal of efficiency. I had a physician that was manually entering data into his own flowsheet. This would take him 2-3 hours every night after work. By building an automatic flowing flowsheet, we were able to remove the need for him to manually enter data that he wanted to track. That freed up time with his family and gave him a better work-life balance.
Malachi Mosley profile photo

Screenshots

eClinicalWorks

Pricing Details

Allscripts Professional EHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eClinicalWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details